Offices and counter locations
Thailand
Bangkok / Chatuchak MRT Station
Address: Phahonyothin Frontage Rd, Chatuchak, Khet Chatuchak, Bangkok 10900
Our second 12Go pickup point is located in Metro Mall, a shopping and service zone at MRT Chatuchak. The office opens daily from 09:00 to 20:00 (9 a.m. to 8 p.m.)
At this location, you can:
- Pick up the tickets and/or print your vouchers
- Restaurants and Coffe shops are available
- Visit nearby shopping places (Such as Chatuchak Weekend Market
and Chatuchak Plaza) - Recharge your devices
Please note that we do not provide storage room for your luggage.
Chiang Mai / Bossotel
Address: 10/4 Railway Road, Chiang Mai, 50000
The Bossotel is located opposite Chiang Mai Railway station, about 60 meters on the right side when you leave the railway station.
You are able to collect tickets at the reception 24 hours every day of the week. We recommend collecting your ticket at least 1 hour before the departure time.
There is a food court inside the station. These restaurants are cheap, and they sell take-away boxes of food and bottled water.
You can store your luggage at the counter inside the train station, on the left side of the entrance. This service comes with a small fee, depending on the size of your baggage.
Bossotel location: Google Maps link
Ayutthaya / Ayutthaya’s Parcel Room
Address: Ho Rattanachai, Phra Nakhon Si Ayutthaya District, Phra Nakhon Si Ayutthaya 13000
The ticket pick-up point is located inside Ayutthaya’s train station, at the parcel room.
As you enter the station, the Freight & Parcels Office is about halfway up the left-hand side of Platform 1.
The office is open 24 hours every day. We recommend collecting your ticket at least 1 hour before departure time.
To collect your boarding passes, you need to show your passport for identification.
Ayutthaya railway station is located outside the historic town center. It is a 4.5 km walking distance from the historical park, on the other side of Pa Sak river.
Location of the railway station: Google Maps link
Suratthani / Phantip 1970’s Office
Address: Highway 4008, Amphoe Phunphin, Chang Wat Surat Thani 84130
The ticket pick-up point is located about 100 meters on the left side of the main entrance of the railway station. (2 minutes walking from the station).
The office operates from 4.00 AM – 9.00 AM in the morning and 3.00 PM - 8.00 PM (15:00 - 20:00) in the evening every day. We recommend you collect tickets during working hours.
There are a cafe and a few small shops selling drinks and snacks, a 7-Eleven, a Family Mart, and an ATM machine within 100 meters of the station.
Please follow this link to see the location: Google Maps link
Railway Station / Parcels Office
If you have booked a Thai Railway ticket for a train which is not departing from Krung Thep Aphiwat Central Terminal in Bangkok, we can send your boarding passes to the parcel office inside the Railway Station that you’re going to depart from.
An additional cost has to be charged for this service and you can select either the parcel room delivery service or the Thai Post shipping option (EMS) to your hotel. EMS cannot be used for hotels on islands!
We also can offer international shipping with DHL as registered mail. This service costs extra money (depending on the destination), and the tickets will reach you within a few weeks (estimated 2-3 weeks). It is recommended to pick up the tickets in Bangkok or have them shipped to a parcel office.
If you need any assistance, please feel free to contact us via this support form.