AA
Amit AIt took us almost 9 hours to get to Arusha, you are not presenting the ride as it really is
Найроби — Аруша, Микроавтобус Шатл, Impala Shuttle EA, 30 авг. 2026 г.
M
Max We were told
Найроби — Аруша, Микроавтобус Шатл, Impala Shuttle EA, 4 авг. 2026 г.
SS
Stephan SHotel pickup was not provided, we had to come to the bus. Also total travel time was completely off by multiple hours
Найроби — Аруша, Микроавтобус Шатл, Impala Shuttle EA, 1 июл. 2026 г.
GP
Grace POn 26 May, my scheduled trip from Arusha to Nairobi was cancelled by your service provider. No reason was provided for this cancellation.
On the same day, I received a call from your office requesting that I confirm a return trip from Nairobi to Arusha. However, since I had not been transported to Nairobi as originally booked, it was not feasible to confirm a return journey. I would also like to express my concern regarding your cancellation policy, which appears to allow a refund only if the customer does not initiate the cancellation. Given that the cancellation was made by your service provider, I trust this policy does not apply in this instance.
Following this frustrating situation, I made alternative arrangements and booked a round-trip with another bus company. Consequently, I was unable to confirm the return ticket you requested, as other commitments had already been made.
My primary concern at this time is to obtain a full refund for both the outbound and return portions of my original ticket, as I was unable to use your services at all. Please inform me of when the total refund will be processed.
Thank you for your prompt attention to this matter.
Найроби — Аруша, Автобус Стандарт, Kidia One Express, 28 мая 2026 г.
B
Bekimpilo I had a very pleasant ride from Nairobi to Arusha. Seating was very comfortable, the shuttle was super clean and tidy and the driver was very helpful and pleasant. Highly recommend
Найроби — Аруша, Микроавтобус Шатл, Impala Shuttle EA, 2 апр. 2026 г.
RG
Rodrigo GWorked well. They had my contact and everything. Just be organized for the border crossing with your yellow fever card and eVisa ready to show.
Найроби — Аруша, Микроавтобус Шатл, Nairobi Arusha Shuttle Bus (Nairobi Arusha Shuttle Bus), 15 февр. 2026 г.
