A
Abdullahi Good service
Nairobi nach Mombasa, Zug Economy-Klasse, Kenya Railways, 27.07.2025
SS
Siim SSelling lux lounge, but all you get is a cramped bus with 0 AC or comfort
Nairobi nach Mombasa, Bus VIP-Klasse, Tahmeed Coach, 21.05.2026
ST
Sander TTerrible. We were promised a Lux bus with VIP Lounge but instead the company secretly changed our bus to regular bus and put our seats to most horrendeus place - back where you don't have an incline oppurtunity and the bumps hit the hardest. And the road was killer... I booked the VIP so I could sleep, instead of I disn't just get any sleep but i had bruises after that trip. And I can say with 100% certanty that non of those people paid as much for that trip as me.
Nairobi nach Mombasa, Bus VIP-Klasse, Tahmeed Coach, 21.05.2026
ML
Matthew LIt was great, very good customer service; I later discovered that I paid over the odds however I did book with short notice.
Overall really good service.
Nairobi nach Mombasa, Zug Premiumklasse, Kenya Railways, 09.11.2025
MO
Murat OIt was a nice, comfortable and safe safari-like trip where elephants, zebras, antelopes, monkeys and the beautiful Kenyan geography could be seen along the way. Thank you for everything.
Nairobi nach Mombasa, Zug Economy-Klasse, Kenya Railways, 03.09.2025
KK
Kenneth KWe found it surprising that the booking references sent by the railways through 12Go was NOT the booking reference needed at the railway terminal. They needed that in order to change our tickets for our return and for the return of our son Lucien. We could not check our computer for the references needed as there is no wifi at the station; so we could not consult our Macs for the emails we had received.
Nairobi nach Mombasa, Zug Economy-Klasse, Kenya Railways, 23.08.2025
AF
Alkar FMechanical breakdown and had to wait for long hours to get unto another which was fully packed
Got to our destinations 3 hours late without an explanation or apology
Nairobi nach Mombasa, Bus Standard AirCon, Tahmeed Coach, 22.05.2025
IA
Ismahan APoor ventilation, poor information and support, slow service. Train was very clean and designated cleaner was on top of keeping everything clean.
Nairobi nach Mombasa, Zug Economy-Klasse, Kenya Railways, 24.04.2025