Family Service

4.4
61 customer reviews
  • About
  • Popular Routes
  • Stations
  • Reviews
  • Schedule and Timetable

About Family Service

While some travellers feel skeptical about vans, a good choice of destinations and competitive prices make vans one of the most popular means of transport for others. Vans are always more flexible than big buses. If there is a sudden request for rides to some new destinations, van operators are always the first to offer their service. Indeed, it is easier to launch a new route if you operate a vehicle of 10-15 pax capacity, isn’t it?

Family Service operates van service and offers tickets with easy online booking. Check them if you are looking for options to travel by van.

What are the Main Stations of Family Service?

Family Service’s vans run to and from the following terminals:

  • Vientiane Transfer
  • Vientiane Hotel Transfer
  • Vang Vieng Hotel Transfer
  • Vang Vieng Transfer

What are the Most Popular Routes of Family Service?

What are the Vans Classes & Prices of Family Service?

As a rule, it is not possible to choose a ticket class when travelling by van. Yet you can check with the operator and/or choose the type of van which serves your route. Some vans seat only 9-10 passengers, others accommodate up to 15 travellers. The former case means you may have more legroom, wider seats and a more comfortable ride, the latter – be ready for a limited space for your legs, elbows and your luggage. Read reviews on Family Service van service to be sure they meet your expectations.

Pros & Cons of Van Travel

Pros of Van Travel

  • Vans often reach the destinations where neither buses nor trains travel. These include secondary towns and smaller villages
  • In most cases vans are the fastest way to get to your destination if travelling to relatively short distances overland simply because they are smaller than buses and more maneuverable
  • Vans can let you get off at a more convenient point enroute – not necessarily at the terminal, what actually can save you loads of time and money in some cases.

Cons of Van Travel

  • Some vans can be quite cramped with limited space for luggage available. Well, actually almost all vans offer limited luggage space and if you have more than one bag, suitcase or backpack, it may be a good idea to buy a separate seat for your luggage – yes, you will pay double for your trip, alas
  • It is worth checking if your van runs on schedule or leaves when full – in the latter case you may end up waiting too long as on several routes it can take quite a time for a van to fill up.
  • You should know that van drivers are notorious for their speedy driving. Even the most reputable companies sometimes fail to persuade the drivers to respect the speed limits. Even if your van driver does not insist on it, always buckle your seatbelt while travelling by van
  • If you easily get seasick and your trip includes winding stretches, chances to feel motion sickness are higher while travelling by van than by bus. Take your medicine half an hour before your trip to be on the safe side.
Read more

Family Service Popular Routes

Vientiane - Savannakhet
Bus Taxi + Sleeping Bus
18:00
Bus Taxi + Local bus
08:00
Vientiane - Luang Prabang
07:00
Vang Vieng - Don Det
08:30, 11:30, 13:30
Vang Vieng - Khammouan
Bus Taxi + VIP Bus
09:00
Bus Taxi + Sleeping Bus
08:30, 11:30, 13:30
Vang Vieng - Bangkok
08:30, 11:30
Vientiane - Kanchanaburi
15:00
Vientiane - Chiang Mai
15:00
Vientiane - Nghe An
16:00
Vang Vieng - Pattaya
08:30, 11:30
Vang Vieng - Pakse
08:30, 11:30, 13:30
Vang Vieng - Chiang Mai
08:30, 11:30
Vientiane - Bangkok
15:00
Vientiane - Phonsavan
Bus Taxi + Sleeping Bus
18:00
Van Taxi + Minivan
07:00
Vang Vieng - Hue
08:30, 11:30
Vientiane - Ban Gnang
08:00
Vientiane - Da Nang
16:00
Vientiane - Nakasong
18:00
Vientiane - Bokeo
08:30
Vientiane - Pattaya
15:00
Vientiane - Luang Namtha
08:30
Vang Vieng - Udon Thani
09:00, 12:00
Vang Vieng - Hanoi
08:30, 11:30
Vientiane - Thakhek
Bus Taxi + Sleeping Bus
18:00
Bus Taxi + VIP Bus
12:00
Vientiane - Nong Khai
06:45, 09:15, 14:45, 17:15
Vientiane - Hue
16:00
Vientiane - Vang Vieng
08:30, 11:30, 13:30
Vang Vieng - Da Nang
08:30, 11:30
Vientiane - Hanoi
16:00
Vientiane - Pakse
18:00
Vang Vieng - Vientiane
08:30, 09:00, 11:30, 12:00, 13:30, 14:00
NaN Passengers

Family Service Schedule & Timetable

ClassDeparture StationArrival StationDepartureArrivalTravel time
Taxi + MinivanVientiane Hotel TransferVang Vieng Town08:3011:002h 30m
Taxi + MinivanVientiane Hotel TransferVang Vieng Town11:3014:002h 30m
Taxi + MinivanVientiane Hotel TransferVang Vieng Town13:3016:002h 30m
Taxi + MinivanVang Vieng Hotel TransferVientiane Town12:0014:002h 0m
Taxi + MinivanVang Vieng Hotel TransferVientiane Town14:0016:002h 0m
Taxi + MinivanVang Vieng Hotel TransferVientiane Town13:3015:302h 0m
Taxi + MinivanVang Vieng Hotel TransferVientiane Town08:3011:002h 30m
Taxi + MinivanVang Vieng Hotel TransferVientiane Town09:0011:002h 0m
Taxi + MinivanVang Vieng Hotel TransferVientiane Town11:3013:302h 0m
Taxi + Sitting BusVientiane Hotel TransferMochit15:0006:0015h 0m
Taxi + Sitting BusVientiane Hotel TransferUdon Thani 116:1520:003h 45m
Taxi + Sitting BusVientiane Hotel TransferUdon Thani 114:1518:003h 45m
Taxi + Sitting BusVientiane Hotel TransferUdon Thani 113:1517:003h 45m
Taxi + Sitting BusVientiane Hotel TransferUdon Thani 111:1515:003h 45m
Taxi + Sitting BusVientiane Hotel TransferUdon Thani 109:1513:003h 45m
Taxi + Sitting BusVientiane Hotel TransferUdon Thani 107:1511:003h 45m
Taxi + Sitting BusVientiane Hotel TransferNong Khai Bus Station17:1519:302h 15m
Taxi + Sitting BusVientiane Hotel TransferNong Khai Bus Station14:4517:002h 15m
Taxi + Sitting BusVientiane Hotel TransferNong Khai Bus Station09:1511:302h 15m
Taxi + Sitting BusVientiane Hotel TransferNong Khai Bus Station06:4509:002h 15m
Taxi + VIP BusVientiane Hotel TransferThakhek12:0019:007h 0m
Taxi + VIP BusVang Vieng Hotel TransferThakhek09:0019:0010h 0m
Taxi + Sleeping BusVang Vieng Hotel TransferHanoi Nuoc Ngam Station08:3018:0033h 30m
Taxi + Sleeping BusVang Vieng Hotel TransferHanoi Nuoc Ngam Station11:3018:0030h 30m
Taxi + Sitting BusVientiane Hotel TransferChiang Mai Bus Terminal 315:0006:0015h 0m
Taxi + Van + Vip busVang Vieng Hotel TransferMochit11:3006:0018h 30m
Taxi + Van + Vip busVang Vieng Hotel TransferMochit08:3006:0021h 30m
Taxi + Sleeping BusVang Vieng Hotel TransferPakse13:3008:0018h 30m
Taxi + Sleeping BusVang Vieng Hotel TransferPakse11:3008:0020h 30m
Taxi + Sleeping BusVang Vieng Hotel TransferPakse08:3008:0023h 30m

Family Service Stations

Vientiane TransferVientiane Hotel TransferVang Vieng Hotel TransferVang Vieng Transfer

Family Service Company Reviews

J A
Easy and smooth journey.
Van Taxi + Minivan, Family Service, Apr 20, 2024
S H
The whole trip went well. The pickup from the hotel was on time and the transfer to the big bus at the bus station went smoothly. Transfers through both borders was excellent and we were dropped safely at the bus station in Nong Khai. A lot of things needed to go smoothly and they did.
Bus Taxi + Sitting Bus, Family Service, Mar 28, 2024
A N
The team is super supportive! They really know their job! Thank you a lot!
Van Taxi + Minivan, Family Service, Mar 20, 2024
G A
12Go in general makes travelling around Asia easy.
Van Taxi + Minivan, Family Service, Feb 28, 2024
B B
Comfortable and good ride. Hotel to hotel - worries free travel. There was more people, so they got us a proper bus. We arrived an hour late, as expected in Laos.
Van Taxi + Minivan, Family Service, Feb 14, 2024
S D
First a minivan comes to your hotel and drop off you to a bus station Then you will have to wait for a second big bus which will be the same one which wait for you during the two border crossings, until the Nong Khai bus station. We arrive a bit before 5pm so it was perfect to have our night bus at 6.30pm. Staff was nice and helpful. I recommend We also didn’t have to pay the 2$ to cross the bridge as it was indicated in the voucher
Bus Taxi + Sitting Bus, Family Service, Feb 12, 2024
N K
We ordered and payed for pick up in mini van but we’re picked up in big tourist bus. Had to wait 50 min for the taxi pick up because they were late.
Van Taxi + Minivan, Family Service, Feb 9, 2024
M B
At Time and friedly
taxi Economy 3pax, Family Service, Feb 7, 2024
T I
Pick up on time. Good support for border entry and exit by bus. I was unfamiliar with the system and they helped me.
This review was autotranslated
Bus Taxi + Sitting Bus, Family Service, Dec 18, 2023
B F
Our pick up was booked for 11.30 the bus did arrive slightly late but no problem. We were taken to our coach which was very comfortable. Good air conditioning and a nice smooth drive to Vientiane. Would definitely recommend.
Van Taxi + Minivan, Family Service, Dec 12, 2023
J P
The cab picked us up 40 minutes later than the scheduled time. When we arrived at the bus station, the van we were supposed to take was full. Luckily, we were able to get on another bus going to the same place. In the end, we left 1.5 hours late. Finally, the bus dropped us off in the middle of a street. We weren't at a bus terminal, and it didn't communicate at all why we were stopped here.
This review was autotranslated
Van Taxi + Minivan, Family Service, Dec 11, 2023
B B
Decent, 1,5 house longer than advertised. Dont think is possible to make in the given arrival time so change it.
Bus Taxi + VIP Bus, Family Service, Dec 10, 2023
R G
The driver was kind enough to get me in the lobby of the hotel as it was searing hot outside and I sat inside in with the AC, not knowing which vehicle (shuttle) to look for.
Bus Taxi + Sitting Bus, Family Service, Dec 3, 2023
L C
Driver was very punctual In fact even earlier to pick us up He made sure we were on the correct bus before leaving us Bravo to the excellent service
Bus Taxi + Sitting Bus, Family Service, Oct 30, 2023
H A
The air-conditioning was set to low power during the trip, almost non-existent. For this trip it's better to book with the accommodation operator directly(about 150000kip) as it's cheaper than the website (about 180000kip plus service charges) and have more departure timings available.
Van Taxi + Minivan, Family Service, Oct 23, 2023
N P
On time pick up from hotel in Vientiane, easy border crossing, cannot complain!
Bus Taxi + Sitting Bus, Family Service, Oct 8, 2023
S A
tuk tuk came on time to pick me up to the bus. Bus left on time. another tuk tuk took me to Vang Vieng city centre.
Van Taxi + Minivan, Family Service, Oct 5, 2023
M F
We were picked up on time by a tuck tuck at the hotel and taken to a meeting point. There, too, we set off on time for Vang Vieng. We took the highway, so the journey was very relaxed and we arrived at our destination on time.
This review was autotranslated
Van Taxi + Minivan, Family Service, Sep 28, 2023
M H
14 hour journey took 20 hours! No mechanical issues or traffic instead stopping every 1-2 hours for cigarette and toilet breaks. Solo female traveller dropped off at 3am on the side of the road in pakse and told to get out instead of the bus station. Before getting on bus was told i had to pay extra 50,000 lak to get on. No explanation to why. Pay the extra £20 to fly. Wish i did
Bus Taxi + Sitting Bus, Family Service, Sep 11, 2023
L B
I'd recommend it! A van picked us up from our hotel, (arriving very punctually at 1:15pm sharp) and dropped us off at the Vientiane bus station. We then took a clean bus from Vientiane to Udon Thani, crossed the border without difficulty (charged 20 baths or 10,000 LAK per person), and arrived a few minutes early in Udon Thani. Serious agency!
This review was autotranslated
Bus Taxi + Sitting Bus, Family Service, Aug 30, 2023
R S
Prompt pick up and fast service. Van was new and air-conditioned. The journey was quicker than we thought , around 1hr and 20 minutes
Van Taxi + Minivan, Family Service, Aug 20, 2023
L W
Van Taxi + Minivan, Family Service, Apr 17, 2024
N T
Van Taxi + Minivan, Family Service, Apr 3, 2024
A G
Van Taxi + Minivan, Family Service, Mar 31, 2024
D K
Van Taxi + Minivan, Family Service, Mar 20, 2024
J G
Bus Taxi + Sitting Bus, Family Service, Mar 16, 2024
F C
Van Taxi + Minivan, Family Service, Mar 14, 2024
S M
Bus Taxi + Sitting Bus, Family Service, Mar 10, 2024
N A
Van Taxi + Minivan, Family Service, Mar 1, 2024
D C
Van Taxi + Minivan, Family Service, Feb 21, 2024
E E
Bus Taxi + Sleeping Bus, Family Service, Jan 30, 2024
J W
Van Taxi + Minivan, Family Service, Jan 28, 2024
F C
Van Taxi + Minivan, Family Service, Jan 23, 2024
Z B
Van Taxi + Minivan, Family Service, Jan 21, 2024
A B
Van Taxi + Minivan, Family Service, Jan 7, 2024
W M
Van Taxi + Minivan, Family Service, Jan 4, 2024
T M
Van Taxi + Minivan, Family Service, Dec 28, 2023
S H
Van Taxi + Minivan, Family Service, Dec 24, 2023
Q D
Van Taxi + Minivan, Family Service, Dec 18, 2023
J P
Van Taxi + Minivan, Family Service, Dec 17, 2023
K G
Van Taxi + Minivan, Family Service, Dec 15, 2023
K C
Bus Taxi + Sitting Bus, Family Service, Nov 22, 2023
M L
Van Taxi + Minivan, Family Service, Nov 22, 2023
S H
Van Taxi + Minivan, Family Service, Nov 17, 2023
C T
Van Taxi + Minivan, Family Service, Nov 15, 2023
L K
Van Taxi + Minivan, Family Service, Nov 14, 2023
L B
Van Taxi + Minivan, Family Service, Nov 13, 2023
C W
Van Taxi + Minivan, Family Service, Oct 22, 2023
E M
Van Taxi + Minivan, Family Service, Oct 15, 2023
T T
Bus Taxi + Sitting Bus, Family Service, Sep 16, 2023
4.4
61 customer reviews
5
64%
4
18%
3
8%
2
10%
1
0%
90.2% of 61 travelers were presumably happy with Family Service as they left good or no review