We arrived on time and were told to wait there in which we did for over 10 minutes when a taxi arrived to our big bus. We were only made aware that we had to switch buses at Hanoi when we arrived and were accused of being late after being dropped by the taxi that was arranged for us. When we arrived at Hanoi no one could help us get our second bus to Sapa. Your ticket office was closed and we had to get another company to help us. Finally we got put on a bus in which we had to swap twice before arriving in Ninh Binh. When we arrived in Ninh Binh we were greeted by a very rude taxi driver who made fun of us and laughed when he thought we expected him to help us with our bags. We had no issue with helping ourselves but the driver constantly ushered us to open the car boot ourselves. Again we don’t mind doing this ourselves but this is the first time a taxi driver has never offered to help with bags or simply open a door for us. We felt very uncomfortable with him and couldn’t help but feel like he was mocking us.
廂型車 Van + VIP Bus, Grouptour (Công ty du lịch quốc tế Grouptour), 2024年5月21日
ML
Maria L
If you want a night of hell , pick this bus.
廂型車 Van + VIP Bus, Grouptour (Công ty du lịch quốc tế Grouptour), 2024年5月21日
C
Callum
Rude bus driver, terrible toilet facilities. Randomly stopped about 5 times. Leg from hanoi to ninh binh driven at lunatic speeds.
廂型車 Van + VIP Bus, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年9月7日