1.5 hours delayed. I didn’t pay for an expensive ticket just to end up with a 1.5-hour delay.
渡輪 Cantika 09, Wahana Virendra, 2026年9月15日
J C
Josep C
The ticket was for **Gili Air**, but we were unexpectedly dropped off in **Lombok** instead. From there, we were transferred to Gili Air on a small boat that **did not meet even basic standards of comfort and safety**.
The whole experience was poorly organised and very disappointing. **I would not recommend this operator.**
渡輪 Cantika 09, Wahana Virendra, 2026年9月14日
S D
sian D
Great smooth trip experienced.
渡輪 Cantika 09, Wahana Virendra, 2026年9月14日
M K
Marcin K
I have to come 1h earlier. Dont know why because it take 5h to Land on gili air from your post.
Inside Was 15 deg so very cold. Why do this?
渡輪 Cantika 09, Wahana Virendra, 2026年9月13日
J E
Jessica E
The ship itself was good. However, getting off the ship was an absolute nightmare. There were way too many people at the landing stage, and it was not well communicated where the luggage was.
The worst part was that we hadn’t even left the ship yet, and there were already so many people offering taxis while we were still trying to find each other and locate our luggage. People were also directly holding flyers in our faces as we were getting off. Extremely intrusive.
I have never experienced anything similar. Complete chaos.
渡輪 Cantika 09, Wahana Virendra, 2026年9月13日
Q L
Quentin L
Good, just stop setting AC so cold.
渡輪 Cantika 09, Wahana Virendra, 2026年9月10日
D D
Dorian D
Big boat low waves = perfect trip with a small child.
渡輪 Cantika 09, Wahana Virendra, 2026年9月6日
Q L
Quentin L
Boat was confortable and modern. Too much useless wait for boarding (no need to ask for people to come 1h early if we board 45 late), AC was WAY to cold.
渡輪 Cantika 09, Wahana Virendra, 2026年9月6日
R E
Ralf E
Super service from the beginning. Pick up on time. Check-in no stress. Cozy seats on board. Good to relax
渡輪 Cantika 09, Wahana Virendra, 2026年9月5日
W L
Wojciech L
Good organised fast boarding . If someone don’t like small fast boats this is for you completely not filling when you sailings.
渡輪 Cantika 09, Wahana Virendra, 2026年8月30日
W P
Wolfgang P
Good Coffee at Whahana Station and big fast boat... we had a good weather
渡輪 Cantika 09, Wahana Virendra, 2026年8月30日
N T
Nicolas T
Unfortunatly 2 jours of delay without information. And at the Gili air Harbor 2 luggages fell into water
渡輪 Cantika 09, Wahana Virendra, 2026年8月30日
L Z
Leonardo Z
Departure was at 1:15 pm. Start 90
Min later… Waiting in a hot room. Not so good.
渡輪 Cantika 09, Wahana Virendra, 2026年8月29日
C L
Claire L
Nice smooth crossing but it left over 1hr30min late. The bottle of water on boarding was much appreciated
渡輪 Cantika 09, Wahana Virendra, 2026年8月29日
M G
Martin G
When you book the trip its written it takes 1,5 hours... But overall it took 3,5 hours... On the Bali harbour was a big trafficjam about the arriving boats... So we had to wait very long on the sea to get the one place in the harbour
渡輪 Cantika 09, Wahana Virendra, 2026年8月29日
C L
Celine L
Very Nice boat but More 2 hours late without explication
渡輪 Cantika 09, Wahana Virendra, 2026年8月24日
E R
Elvire R
The boat was delayed by two hours, and we received no explanation, no apology, and no compensation whatsoever from Wahana Virendra.
On top of that, the journey itself took approximately three hours instead of the two hours and fifteen minutes advertised on the website. We were supposed to arrive in Gili Air at 3:15 PM, but we eventually arrived at 7:00 PM. We therefore lost an entire afternoon, which seriously disrupted all of our plans.
What is even more disappointing is that there seems to be no way to request a refund or even contact 12Go to obtain any compensation for this major delay and the inconvenience caused.
This is completely unacceptable, especially considering the lack of communication and customer service from the company.
The only positive point was that the boat itself was relatively comfortable.
渡輪 Cantika 09, Wahana Virendra, 2026年8月24日
A W
Andrea W
The fastboat was 1.5 Hours Belated and took nearly 3 Hours instead of 1.5 Hours like announced. The shared Van was a bus with another dozen people, which took a longer way via Ubud, what would have been for us a two hours longer ride to the Airport what made us book a grab and we had the additional costs for that.
廂型車 Shared Van + Fast Boat, Wahana Virendra, 2026年8月24日
S K
Sean K
The service was 3 hours late
渡輪 Cantika 09, Wahana Virendra, 2026年8月23日
F M
Francesca M
An hour delayed. 10 minutes into the journey we then had to get off the boat and onto a different boat. The reason for this was unclear.
渡輪 Cantika 09, Wahana Virendra, 2026年8月23日
D Y
Danylo Y
We set sail 2.5 hours later than scheduled, and the voyage took an extra hour due to stops, even though a different travel time had been advertised(
渡輪 Cantika 09, Wahana Virendra, 2026年8月23日
D G
David G
Not organized for drop off luggage
渡輪 Cantika 09, Wahana Virendra, 2026年8月17日
L
Lukas
Took twice the time, risky transfer from one boat to the other at sea
渡輪 Cantika 09, Wahana Virendra, 2026年8月15日
H G
Hamza G
Excellent travelling with my family
渡輪 Aluminium Fast Ferry, Wahana Virendra, 2026年8月15日