We were put on another bus due to mechanical fault. It was a sleeper cabin bus. This is what we were trying to avoid. In the end it was not as bad as we imagined. We were traveling during the day so wanted upright seats.
巴士 臥艙, Sapa Dragon Express, 2026年7月23日
M L
Megan L
Upgraded cabin was very small. The ride was uncomfortable. Driver did his job but communication was limited.
巴士 遊客級, Sapa Dragon Express, 2026年5月22日
B L
Bertil L
Guide on the bus was nice and entertaining
巴士 遊客級, Sapa Dragon Express, 2026年5月14日
M A
Maisie A
Bit rogue but that’s Asia for you. Got picked up from Tam Coc by car with some others (very good communication via WhatsApp), where they drove us to the bottom of Hang Mua big pagoda where we waited for our actual bus. We were a bit confused, but turns out we joined a tour group from Hanoi for the bus back to the city (they had spaces left on the bus). Friendly staff and got to the specified drop off point, but we were an hour late because we left an hour later due to the transfer and having to wait for the bus. Comfy bus though!
巴士 遊客級, Sapa Dragon Express, 2026年5月10日
L K
Loreta K
The Pick up location was stated as Grand Flamant SAPA Hotel but hotel reception has made us walk to the main bus station. For People who have heavy luggage or luggage with no wheels, it’s a problem. Why To make such an inconvenience , it’s best to state the right location so that taxi can drop you off where you should be.
The bus we have boarded was a completely different bus , not a SAPA dragon express. The bus was outdated, dirty, privacy curtains missing.
Also a drop off location wasn’t the airport, the bus dropped us off at Grand Dragon hotel from where we had to take the taxi to the airport.
Lots of inconvenience!
巴士 臥艙, Sapa Dragon Express, 2026年4月29日
D A
Darin A
The crew was great, especially Henry very clude up, great intertainer how to mingle with the travellers and well knowledge about trip and sightseeing. He can take the company very far with his positive attitude.
Darin
巴士 遊客級, Sapa Dragon Express, 2026年4月19日
M E
Max E
The bus was way too late from the beginning. Then we waited for two people on the highway to get picked up by another bus, because they were on the wrong one. After that we waited for 5 orher peoble who arrived in a grab car on the highway to join the ride. Nobody explained what was happening it all. Overall we waited for more than one hour and the whole ride took nearly 4 hours.
In the end the destination was completly different from what was stated our ticket. When we asked, we were offered to get dropped off on the highway. We choose that and had to call a grab car for a 25 min drive to get to the destination we actually booked.
Overall it would have been a better experience if the trip would have been spontaniously cancelled. So sadly ZERO stars.
巴士 遊客級, Sapa Dragon Express, 2026年4月5日
A U
Amilia U
I felt disappointed because I should have been grouped with the Western foreign tourists, but they were prioritized first. Only after they were finished was I called to head to the bus. It turned out I was supposed to go together with that group, so I ended up being the last to board.
It was the first time I experienced something like this, and it made me wonder if I was treated differently because I’m Asian.
The driver was also quite rude when informing me that food was not allowed and that I had to remove my shoes. I understand the rules and followed them once told, but I didn’t appreciate the tone.
Even though the bus itself was comfortable, the service was very poor.
巴士 VIP 艙, Sapa Dragon Express, 2026年3月28日
A N
Adrianna N
We were supposed to come at 9 pm but we came at 9:50 pm, as there were many unplanned stops at others hotels
巴士 遊客級, Sapa Dragon Express, 2026年2月1日
Z K
Zuzanna K
I booked the sleeper bus at 6am and ended up starting the trip at 7am in a van instead. No explanation, no information in advance
巴士 臥艙, Sapa Dragon Express, 2026年2月1日
A B
Allegra B
There was a tourguide on board talking the whole time. It was very loud and uncomfortable
巴士 遊客級, Sapa Dragon Express, 2026年1月13日
A M
Aurelien M
Arrived to my destination. Just not the most calm drive style ;)
巴士 臥艙, Sapa Dragon Express, 2026年1月6日
J M
Joaquin M
Staff very kind and ready to be usefull on what ever they can, even as the most of places on Vietnam must have to use alot of Google transletor.
巴士 遊客級, Sapa Dragon Express, 2026年1月5日
G P
Galit P
The bus was nice but the driver made too much stops. One time he stopped the bus to buy 3 live chickens. The worst was that in the end of the ride he smoked cigarettes and the bus was suffocated with stink.
巴士 臥艙, Sapa Dragon Express, 2025年12月9日
L P
Laurence P
Incroyable!!
巴士 臥艙, Sapa Dragon Express, 2025年12月1日
A G
Alex G
arrived at 9:30pm instead of 6:30pm
No bus is coming you just catch a day tour group in the evening in another location to go back to Hanoï
巴士 遊客級, Sapa Dragon Express, 2025年11月25日
N M
Noa M
Our bus got overbooked so we got another (better) bus from hk busline. The problem was that we needed to wait two hours for the other bus and thus arrived two hours later.
巴士 臥艙, Sapa Dragon Express, 2025年11月12日
J B
Johanne B
We weren’t told it was a guide tour bus we got on and that resulted in us arriving an hour later and having to wait at a stop for 40 minutes because the tour had a stop there
巴士 遊客級, Sapa Dragon Express, 2025年11月8日
K L
Kai L
Smooth pickup and good communication upfront via Whatsapp. We got contacted during the afternoon before pickup to arrange the pickup. Very friendly organiser and convenient trip. Would definitely use again.
巴士 遊客級, Sapa Dragon Express, 2025年10月14日
R C
Roy C
We arrived 4am, as indicated. Drop-off point is a ran down stadium and not a proper parking area and we were made to bring our luggage, under rain and walked 30m to roadside to flag for taxi. Driver told us that they cannot drop us off at road side as we were too early in the morning. But he allowed us to sleep in bus till 6am.
巴士 臥艙, Sapa Dragon Express, 2025年10月9日
V A
Vito A
I bought a sleeper bus ticket, but they provided an uncomfortable van instead. Also, the driver drove recklessly.
巴士 臥艙, Sapa Dragon Express, 2025年9月19日
A A
Anne A
The trip was delayed and the driver, was anger and drove the bus crazy
廂型車 Limousine, Sapa Dragon Express, 2025年8月1日
J V
Joris V
The driver keep us inside the bus at 4.30am while was supposed to arrive at 3am.
We asked to leave the bus, because we had an hotel waiting for us, he kept us while washing the bus…
Also we stopped 15 min at the airport, we asked if we can go to the bathroom, that was urgent, he said no, we had to wait 1 hour and half
Vehicle was better than excepted. Driving was okay
巴士 臥艙, Sapa Dragon Express, 2025年7月16日
G E
Gabriela E
We were sat at the back of the bus, and the seats didn't lean back, and even though I'm a short person, I could not fit my legs between my seat and the one in front of me, that one could lean back and looked comfortable. Very horrible 6 hours for me and my husband.
廂型車 Limousine, Sapa Dragon Express, 2025年7月15日
L J
Leo J
We thought that our booking was exclusive. However, the ride was safe and relaxing overall.
廂型車 Limousine, Sapa Dragon Express, 2025年7月13日
B N
Bianka N
We weren't on any list, and there was probably a mistake. We left Sapa 40 minutes late, and the limousine wasn't as comfortable as we had expected. We were probably booked to a larger car at short notice.
廂型車 Limousine, Sapa Dragon Express, 2025年7月11日
W H
William H
Comfy but cockroaches
巴士 臥艙, Sapa Dragon Express, 2025年7月9日
E Q
Ernestine Q
Great trip thanks
廂型車 Limousine, Sapa Dragon Express, 2025年6月25日
N K
Noah K
Our driver ended up leaving much earlier than expected. Luckily for us we too were early and he didn’t leave without us. They then proceeded to pull over every half an hour to make phone calls which made us much later than usual. Our vehicle also kept smoking from the engine which terrified all passengers.
I wouldn’t recommend this company for a bus as they’re just wildly inappropriate!
廂型車 Limousine, Sapa Dragon Express, 2025年6月10日
T O
Taya O
Dylan was super great at communicating over whatsapp as our bus was delayed. Make sure you check ur messages! He came and found us when the bus arrived, as the port was super busy and confusing. The trip itself was easy, with air conditioning and one stop. Dylan then asked us where we were staying to make sure we got dropped near :) Would use sapa express again!
巴士 遊客級, Sapa Dragon Express, 2025年6月6日
P L
Pedro L
Hired the VIP (more expensive than normal buses) limousine looking for a more comfortable trip and ended up in the back seats, with my legs barely fitting and a bunch of luggage next to me.
廂型車 Limousine, Sapa Dragon Express, 2025年6月1日
B A
Brian A
Transport was 1 hour late arriving to pick us up
廂型車 Limousine, Sapa Dragon Express, 2025年5月18日
D H
Derek H
We left 30 mins late but made up the time at the expense of the suspension of the bus as we bounced along the highway.
廂型車 Limousine, Sapa Dragon Express, 2025年5月17日
D H
Derek H
Everything was great, except for the need to be there 40 mins early. Not an easy wait with a 6 year old. But the journey was smooth with perfect rest periods.
廂型車 Limousine, Sapa Dragon Express, 2025年5月15日
R S
Rok S
Excellent service, highly recommended. Kate took care of everything to meet our needs.
廂型車 Limousine, Sapa Dragon Express, 2025年5月7日
M P
Milrose P
The driver is not helpful, the aircondition is not functioning well
廂型車 Limousine, Sapa Dragon Express, 2025年5月6日
A S
Arne S
Old car, no trace of VIP luxury. The driver was almost an hour late. The bus assignments were chaotic.
廂型車 Limousine, Sapa Dragon Express, 2025年4月27日
O P
Osha P
We got given a vip sleeper bus instead of the sleeper bus we were supposed to have. Although they changed our departure time. Im not sure why they pretend to offer departures every 10 mins as they clearly merge them all together. We left Hanoi 30 minutes late.
巴士 臥艙, Sapa Dragon Express, 2025年3月30日
A S
Akshatha S
Very uncomfortable to sleep.. I have booked it for sleeper i didn't feel it was sleeper bus seems like semi sleeper. I didn’t liked it
巴士 臥艙, Sapa Dragon Express, 2025年3月22日
V M
Vit M
The ride was very comfortable but the bus driver forgot that we need to get out at the airport.