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The company has to cater to the extra luggages of passengers for some sort comfort as we bring and carry the luggages since there was no ramp for luggages to pass on and carry inside and bringing it out from the rain. Maybe a push cart can be of help. Thank you☺️
I appreciate that the driver was on time, polite, and maintained a nice vehicle. However, he struggled to stay awake the entire trip. We swerved lanes multiple times, slowed and sped up as he drifted and woke back up, and had vehicles honking at us because he was veering into their lanes. I could not rest because I had to be vigilant to ensure he didn’t completely fall asleep. This was the most unsafe I’ve ever felt in a paid personal transport. The company needs to do a better job of ensuring that their drivers for nighttime transportation are going to be able to safely complete their jobs, or do not accept the booking.
The driver came at the right time . The information about the driver will only be communicated a few hours prior to the pickup time . The driver was super nice - he even stopped at a place for us to buy some bananas . The drive was very comfortable too.
Well, on the first leg the driver was continuously fiddling with his phone. Which is. In my world, a serious security risk. When I asked him to stop doing it, he did. Later on, he started to fall asleep. I WhatsApped you about it and asked for another driver. Never got a response from you (Ouros), but apparently you talked to the driver who then complained to me.
In the second leg, he drove much better.
But your customer service is bad.
My experience was perfect! Mr. Vu arrived on time and the vehicle was quite comfortable! He was an excellent driver, making me feel extremely safe, especially on the windy mountain roads! We stopped for breaks and food, and he was so kind and helpful!