從薩帕 到河江的巴士

从沙巴到河江的这趟巴士之旅，最大的问题很遗憾在于乘务人员。虽然上午11点的出发时间很方便，巴士本身也很干净舒适，但乘务人员有点吵闹，让人很难放松。副驾驶有时会看TikTok视频、打电话，还会和司机聊天，声音大得有点过分。在卧铺巴士上，乘客想要安静休息是理所当然的（虽然我的朋友白天也需要安静，但还是觉得有点吵）。不幸的是，这种情况在越南几乎所有巴士公司都存在。除此之外，巴士的设施很齐全，甚至还有一个USB-C接口，虽然它无法给我的MacBook Air（30W）充电，所以可能并非真正的PD快充。尽管路上有些堵车，我们还是准时到达了目的地，而且他们直接把我们送到了河江的旅馆，这点很贴心。不过，对于一家以服务为导向的公司来说，这种对乘客体验不够重视的情况，在越南也只能算是中等水平了。更新：他们联系了我，并为之前员工大声喧哗造成的不便表示歉意。几天后，我再次乘坐他们的巴士从河江前往河内，这次的旅程非常愉快，没有遇到大声喧哗的员工。所以我希望他们能更好地与员工沟通，将保持安静作为基本要求。

The main issue with this bus ride from Sa Pa to Ha Giang was, unfortunately, the staff. While the 11 AM departure time was convenient and the bus itself was clean and comfortable, it’s hard to relax when the crew is kind of noisy. The co-driver was sometimes watching TikTok videos, taking phone calls, and chatting with the driver in a way that felt louder than necessary. In a sleeper bus, it should be obvious that passengers are looking for some quiet (although my bud was during day time, but still). Unfortunately, this is pretty much the same with any other bus company in Vietnam. Other than that, the bus was well-equipped, and there was even a USB-C port, though it didn’t charge my MacBook Air (30W), so maybe it wasn’t real Power Delivery. Despite some traffic, we arrived on time, and they dropped us off directly at our hostel in Ha Giang, which was a nice touch. Still, for a service-based company, the lack of consideration for the passenger experience is only Vietnam average. Update: They contacted me and apologized for the inconvenience of the louder staff members. I took another ride from Ha Giang to Hanoi with them a few days after and the bus ride was very enjoyable, no loud staff members. So I'm hoping that they communicate this with their staff better that the base requirement should be that they are as quiet as possible during the bus ride.

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一切都很好，座位很舒服，中途停了两次，每隔两小时停一次。准时到达，准时离开。

It was fine, the seat were comfortable, we had 2 stops, every 2 hours. Arrived and left on time.

预订后，我收到一条WhatsApp消息，通知我可能要乘坐另一辆巴士，从不同的地点出发，而且比原计划更早。巴士晚点一个多小时才到，我的名字不在乘客名单上，司机不得不打了好几个电话确认。而且，这辆巴士和图片上的完全不一样。我感觉我预订的那辆巴士可能因为订票人数太少而停运了，是另一家巴士公司可怜我才安排的。第一次停车是在30分钟后，之后又停了将近四次。有好几位乘客请求司机停车，因为他们想上厕所，但都被拒绝了。

Nachdem ich gebucht hatte, bin ich bei WhatsApp angeschrieben worden, dass ich scheinbar nun mit einem anderen Bus fahren würde, der von einem anderen Ort abfährt und auch noch früher als geplant. Als der Bus mit über 1h Verspätung eintraf stand mein Name nicht auf der Liste, weshalb der Busfahrer noch hin und her telefonieren musste. Es handelte sich um einen anderen Bus als auf den Bildern angegeben ich hatte das Gefühl, dass der von mir gebuchte Bus nicht gefahren ist, da zu wenig die Verbindung gebucht haben und sich nun ein anderes Busunternehmen erbarmt hat mich mitzunehmen. Nach 30 Minuten wurde die erste Pause gemacht, dann knapp 4h nicht. Mehrere Personen haben den Fahrer gefragt ob er anhalten kann, da man auf Toilette müsse, was verneint wurde.

很难找到接送点，他们很晚，床很小，因为我们在后面

Very hard to find the pick up point, they where late, the beds were very small because we were on the back

长途旅行，糟糕的司机，糟糕的道路，停下来买不需要的东西。pdf 上写的地址不对。我们找了很久才找到巴士，问了不同的人和司机。我试图拨打联系电话，但没人接听……

Long trip, bad driver, bad road, stops to buy things not needed. In the pdf was written an address there wasn’t right. We were looking for the bus long time, asking different people and drivers. I tried to communicate with the contact number and nobody answered…

巴士超额预订，另外 2 个人需要支付额外费用。他们不得不坐在地板上，接送站不是接送站。我们需要再步行 7 分钟才能到达巴士出发的市场。

The bus was overbooked and another 2 guys needed to pay additional fee. They had to be sit on the floor and pick up station was not the pick up station. We needed to walk additional 7 minutes to the market where the bus started.

可惜我们晚点了大约45分钟才出发。巴士本身很舒适。途中停靠了几次方便乘客上厕所。也停靠了几次装载货物，但这些都没有造成什么干扰，也没有耽误很长时间。到达河江后，所有人都被妥善地送往各自的旅馆或酒店。总的来说，这次巴士之旅还算不错。

Unfortunately we left about 45 minutes late. The bus itself is quite comfortable. There were also a number of stops to go to the toilet. There were also a number of stops where additional goods were loaded, but this was not disruptive or took a long time. Once we arrived in Ha Giang, everyone was neatly taken to their hostel or hotel. In the end we had an ok bus trip.

由于巴士超额预订，行程延误。回复需要一些时间

Trip got delayed because they overbooked the bus. Replies take some time

我们预订了 07:10 出发的 VIP9 车。其他乘客预订了 06:30、07:45 和 08:00 的车，所以我们都坐同一辆巴士。08:10 出发。巴士如图所示。9 个座位，舒适。每个座位一条毯子。Grouptour 在沙巴的巴士站只是一个停车场，但至少你可以使用旁边酒店的洗手间。早上根本没什么可看、可做、可买的。巴士司机很好，尽管不会说英语。在“朋友家”吃了 30 分钟午饭，很不错也很便宜（有饮料、汤）。最后，他们按照预订时的规定把我们送到了河江的另一个地点，但这对我们有利。

We booked the VIP9 for departure at 07:10. Other passengers booked for 06:30, 07:45 and 08:00 so we were all in the same bus. Leaving at 08:10. Bus was as picturized. 9 seats and comfortable. One blanket per seat. The bus station of Grouptour in Sapa is just a parking lot but at least you can use the restroom of a hotel next to it. Absolutely nothing to see/do/buy in the morning. Bus driver was good although did not speak english. Had a 30 minutes lunch break at a ‚friend‘s place‘ which was fine and cheap (beverages, soups). Finally dropped us at a different location in Ha Giang as stated in the booking but was in our favor.