TM
Timoté MThe bus never arrived at the point of departure. We had to call a driver with whom we couldn't make ourselves understood. Finally a number from another agency got back to us and told us to go to their office to catch another bus 3 hours later. We had no excuses and no warning of the change.
The journey then went well, but our day was completely out of order.
Hat Yai - Penang, Otobüs Ekspres, Komtar Gunung Raya Hatyai, 24 Haz 2025
EM
Elizabeth MThe minibus was fine, the customer support from 12go was awful. I waited more than 12 hours for an answer from Whatsapp support line.
Hat Yai - Penang, Otobüs Ekspres, Persada Taiping, 27 Tem 2023
NI
Nadine IThe start point was not a company called Persada but some other travel agency that wasn’t referenced on the receipt and the driver of the other minibus that I was arriving with from Pakbara had to call the number given on the receipt to find out where to drop me.
Instead of 15.00 we left at 16.30, then we drove for 15’ and then returned to HatYai because they had forgotten 2 passengers. So we only left at 17.15. Arrival in Penang was at 23.15 is read of 19.30…
Hat Yai - Penang, Otobüs Ekspres, Persada Taiping, 19 Ara 2022
BS
Bartlomiej SDriver dropped us in some random place 1km from Prangin Mall.
Hat Yai - Penang, Otobüs Ekspres, BEH Travel, 4 Ara 2022