LS
Lily SDriver drive like a madman.
Phuket - Krabi, Minibüs Van 13pax, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), 6 Oca 2024
AW
Ashley WBest bus driver ever, helped with our bags and even stopped at 7/11 to get some snacks for the drive. He got us there on schedule and was very sweet and a very safe driver
Phuket - Krabi, Minibüs Minibüs, At Lanta Vacation (แอท ลันตา เวเคชั่น), 10 Eyl 2026
DH
Daria HThe customer Service from 12go
Phuket - Krabi, Otobüs Otobüs, Phuket Bus and Van Travel, 5 Eyl 2026
MK
Monir K**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐**
I am very disappointed with the driver's attitude and behavior during this transfer.
I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**.
If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier.
The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving.
I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle.
Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey.
**I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.**
I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service.
I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.
Phuket - Krabi, Minibüs Minibüs, At Lanta Vacation (แอท ลันตา เวเคชั่น), 29 Ağu 2026
SS
Shuvojit SOur overall experience went beyond our expectations. We will surely book again.
Thank you
Phuket - Krabi, Otobüs VIP Minibüs, Minibus 1996 (Minibus 1996), 18 Ağu 2026
OA
Ozlem AThe service was excellent, with a very discreet and polite driver.
Phuket - Krabi, Minibüs Minibüs, At Lanta Vacation (แอท ลันตา เวเคชั่น), 13 Ağu 2026
M
Minru great experience, a nice journey with a safe drive, comfortable seat , good break location… recommended.
If the earlier confirmation with departure details will be prefect
Phuket - Krabi, Minibüs Minibüs, Krabi Travel and Transport (ห้างหุ้นส่วนจำกัดกระบี่ทราเวลแอนด์ทรานสปอร์ต), 30 Tem 2026
LS
Lukasz SGood trip, there were 2 stops for toilet, second was 20min in a place where you could also eat lunch, hole trip was done on time, no one bothered me for having 2 pieces of baggage
Phuket - Krabi, Minibüs Shared Minibus, Good Luck Lanta Tour (Good Luck Lanta Tour), 26 Tem 2026
XB
Xiomara BWe came in with our luggage. The saus all luggage weight and sizes. As i came there the lady said i have to pay 100 baht. This is not what all size and weight means. She was very rude and wouldnt even read the ticket. I paid the money but she didnt even put the money in the counter. It was all a big scam.
The man at the vehicel and the drivers were very nice and helpful.
Phuket - Krabi, Otobüs VIP Minibüs, Minibus 1996 (Minibus 1996), 18 Tem 2026
MR
Michael RRide had A/C, but this was not a VIP bus. It's probably a 20 year old bus that shows the wear of a 20 year old bus. There were no issues getting to Krabi, but just don't have high expectations for a $13 bus ride.
Phuket - Krabi, Otobüs VIP Minibüs, Minibus 1996 (Minibus 1996), 6 Tem 2026
