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Artykuły, które mogą Cię zainteresować

  1. Ferries in the Philippines
  2. Buses in the Philippines

Thai Railways

  1. How do I know if my ticket is confirmed?
  2. Where can I pick up my train tickets for Thai Railways?
  3. Can I travel with my girlfriend / boyfriend in the same cabin?
  4. We want to sit together. What should we do?
  5. Thai Railways train tickets delivery
  6. Is passport number really necessary? Can I change passport details it after purchasing tickets?
  7. Can I board a train in Thailand with a PDF? Do I have to exchange it?
  8. Is there a restaurant / snack bar on the train?
  9. Can I pick up train tickets before the travel date?
  10. How II Class sleeper trains look like in Thailand
  11. I have put the wrong passport number for one of the passengers. Can you change it?
  12. I am traveling with children – how can I book train tickets for them?
  13. My departure is early in the morning and your office opens too late. What can I do?
  14. I got a new passport. Can you change the number?
  15. Why is my train not bookable?
  16. Why does your website show available seats, but when I book you say the departure is full?
  17. Why do I have to tell my gender?
  18. Does the train arrive on time?
  19. Do they sell alcoholic beverages on the trains in Thailand?
  20. I want to travel more than 1 month ahead. Can you arrange SRT Railway tickets for me?
  21. Can you send the tickets to me by post?
  22. What is the size of the berths?
  23. Can I switch seats with my travel companion?
  24. Are class II sleeper cabins air conditioned?
  25. How do I get from Bangkok to Koh Samui by train?
  26. I want to book a train way back to Bangkok. Is it possible?
  27. Can I buy a ticket from Bangkok and board at another station?
  28. Can my friend/someone pick the Thai Railways ticket for me?
  29. I want to go to a place in the middle of nowhere. Why don't you have this connection?
  30. Can I stay with my friends alone in a class II cabin?
  31. Motorbikes on Thai trains
  32. Does the train leave on time?
  33. Disabled Passengers on Thailand Railways

Vietnam Railways

  1. What kinds of classes are available on Vietnam Railways?
  2. What about luggage on trains in Vietnam?
  3. When will I receive my tickets for Vietnam railway?
  4. How long in advance can I book a ticket for a train in Vietnam?
  5. How does the boarding work in Vietnam trains?
  6. What if my Vietnam railways tickets are unavailable after I pay?
  7. Will the Vietnamese train arrive on time?
  8. Can we leave things at the station for storage in Vietnam?
  9. Is it possible to transport a bicycle / motorbike using trains in Vietnam?
  10. Traveling with children on Vietnam trains
  11. What are railway stations like in Vietnam?
  12. What is the railway like in Vietnam?
  13. Where can I find train schedules for Vietnam?
  14. Disabled passengers on Vietnam trains

Ferry tickets

  1. How are ferry tickets delivered?
  2. I am traveling with children – how can I book ferry tickets for them?

Thailand Bus Tickets

  1. Are the bus tickets e-tickets?
  2. Do I get free food, drinks, blankets? Are there stops on the way? Is there a toilet in the bus?
  3. I am traveling with children – how can I book bus tickets for them?
  4. How are bus tickets delivered?
  5. I want to know how the seats in the bus look like
  6. Will my bus stop during the trip? How many stops will be on the way?
  7. Will the bus wait for me at a border crossing?
  8. My bus leaves from Southern Terminal? How do I get there?
  9. The aircon is too cold / did not work
  10. Why is there no WiFi on the bus? English movies?
  11. Will the bus depart on time?
  12. Will my bus arrive on time?
  13. Do I have to change buses?
  14. I have booked a very expensive cruise ship departing from Thailand. Do you provide a shuttle service?

Payments and Refunds

  1. Can I receive a refund for my ticket?
  2. How can I pay?
  3. I don't see the refund on my account
  4. How much refund can I get?
  5. I have paid more than it is shown on your invoice (PayPal/Bank fees)

Cambodian Bus Tickets

  1. Types of Buses in Cambodia
  2. Bus Terminals in Cambodia

China Railways

  1. How do I cancel my China Railways ticket?
  2. How do I know if my ticket is confirmed?
  3. How much luggage can I bring with me on China Railways train?
  4. Is it possible to change the route/time/date and class of my ticket?
  5. Prohibited items
  6. Can we change the seats?
  7. Force Majeure
  8. How long in advance can I book a China Railways ticket?
  9. My name on the China Railways ticket is misspelled. Is that a problem?
  10. Where can I pick up my train tickets for China Railway?
  11. My China Railways train is delayed or canceled
  12. Can I bring my pet with me?
  13. Is there a restaurant / snack bar in the train?
  14. When do I arrive to the station?
  15. I am traveling with children – how can I book train tickets for them?

Sri Lanka Railways

  1. When will I receive the voucher?
  2. How can I get the original Sri Lanka Railways train ticket?
  3. How long in advance can I book a Sri Lanka Railway ticket?
  4. My name on the ticket is not spelled correctly. Can you update it?
  5. Can I change the departure date for a Sri Lanka Railways booking?
  6. Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
  7. Is there a baggage limit for Sri Lanka Railways?
  8. Is a meal included in an Sri Lanka Railway ticket?
  9. Can I bring my pet with me?
  10. Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
  11. The Sri Lanka Railways train I want to book is not shown on the website.
  12. My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
  13. Force Majeure
  14. Can I travel with bicycle or motorbike on the train?

Indian Railways

  1. The departure/arrival time is shown as N/A on my Indian Railways ticket
  2. Can we seat next to each other on an Indian Railways train?
  3. My name on the Indian Railways ticket is misspelled. Is that a problem?
  4. When will I receive my Indian Railway tickets?
  5. I don’t have a seat number on my Indian Railways ticket?
  6. Train delays
  7. How does the boarding work in Indian Railways?
  8. Can I get a Child/Senior Citizen ticket for Indian Railways?
  9. Is a meal included in an Indian Railway ticket?
  10. How long in advance can I book an Indian Railway ticket?
  11. Can I change the departure date for an Indian Railways booking?
  12. The Indian Railways train I want to book is not shown on the website.
  13. Can I board the train at the later train station in India?
  14. Why the route I searching for does not appear on 12Go website?
  15. What is the type of my reservation quota?
  16. Is there a luggage limit for Indian Railways?
  17. How can I get on the Indian Railways train coming from Delhi airport?
  18. Why some classes have a higher service charge?

New Zealand Railways

  1. How do I know if my ticket is confirmed?
  2. Can I update my passport number?
  3. How long in advance can I book a ticket?
  4. How much luggage can I bring with me?
  5. When should I arrive at the train station?
  6. How to cancel New Zealand Railways ticket?
  7. I am traveling with children – how can I book train tickets for them?
  8. Can we sit next to each other on a New Zealand Railways train?
  9. My name on the New Zealand Railways ticket is misspelled. Is that a problem?
  10. My New Zealand Railways train is delayed or canceled
  11. Is there a restaurant / snack bar in the train?
  12. Can I change the departure date for New Zealand Railways booking?
  13. Is a meal included in a New Zealand Railway ticket?
  14. Can we change the seats?
  15. Can I bring my pet with me?

Taiwan High Speed Rail

  1. Is it possible to change the date, time, class, or route after the train ticket has been confirmed?
  2. Is it possible to change or cancel a ticket at the train station counter directly?
  3. How can I update passenger details after the ticket was confirmed?
  4. How to cancel a Taiwan High-Speed Rail ticket?
  5. Where can I pick up or exchange my train tickets for Taiwan Railway?
  6. How do I know if my ticket is confirmed?
  7. When should I arrive to the station?
  8. Limitations
  9. What should you do if you lost actual train tickets after them being redeemed?
  10. Is it possible to use the ticket to get on board between station on the same route?

Ferries in the Philippines

  1. When will I receive my ticket voucher?
  2. How do I change the departure date and time?
  3. If the ferry is cancelled, can I get a refund?
  4. Can I board the ferry with my ticket voucher?

Buses in the Philippines

  1. When will I receive my ticket voucher?
  2. If the bus is cancelled, can I get a refund?
  3. How do I change the departure date and time?
  4. Can I board the bus with my ticket voucher?

General questions

  1. How can I contact 12Go?
  2. How do I change the trip date?
  3. I did not get my ticket
  4. Do I have to print out anything?
  5. What is 12Go?
  6. I made a mistake with my email address
  7. How much luggage can I bring with me?
  8. The ticket is not bookable - why not?
  9. I haven't received the refund yet
  10. I lost my booking confirmation. What can I do now?
  11. I had a problem during my travel
  12. Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
  13. Do you offer transfer / pick-up services to hotels or between stations?
  14. Is my seat guaranteed?
  15. Where can I print out the PDF vouchers in Thailand?
  16. General Terms and Conditions of our Service
  17. Are the online tickets more expensive?
  18. I cannot make it to your office during work hours to pick up tickets
  19. How do I get to the boarding point?
  20. My luggage was damaged or disappeared during the trip. What can I do?
  21. Is there a discount for children?
  22. How many seats are left on the trip I want to take?
  23. Can I bring my pet with me?
  24. Why did my driver take a picture of me?
  25. Do I have to pay for the shuttle from the train / bus station to the pier?
  26. The system says 'this departure is full'. What does this mean?
  27. Can I use 12Go from anywhere?
  28. I cannot find a connection in your system
  29. Can I buy a return ticket?
  30. Why don't you have child fare options on your website?
  31. Airline requirements for international flights
  32. How should I handle my valuables?