Z
Ziningi Shockingly poor customer service and randoms on the floor
Autobus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 17. lip 2024.
BL
Ben LThey rang me twice in the morning to make sure I arrived to the bus 30 mins early (bus was at 10am) only for us to not get on the bus till after 10.30 and not leave until 11.15. The bus itself was nice inside. But when approaching Hanoi we pulled up on the side of the motorway and was told to get out and get into a minibus with not enough seats for everyone. I understand that the bus was going onto Ninh Binh but nothing was explained prior at any point and was hardly explained when we pulled up and got kicked out on the side of the motorway
Autobus Gornja jednokrevetna kabina, HK Sapa Open Tour (HK Sapa Open Tour), 17. lip 2024.
MC
Michelle CThe bus was 100 minutes late to pick up and 40 minutes late into Hanoi.
Autobus Prijevozno sredstvo koje nudi mogućnost spavanja, Sapa Dragon Express (Sapa Dragon Express), 9. svi 2024.
SB
Sergiy Beverything was at high level, as expected.
Autobus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 8. svi 2024.
CB
Chin BExperience was great! We booked same day in the afternoon, to start to go back to Hanoi at night, and got a confirmation within an hour. We got to the train and had free refreshments and a personalized letter to thank and welcome us (+points for this gesture!). The cabin was clean, restroom too. The ride sometimes was not so quiet but it's normal since we're on a train 😅. For our first sleeper train experience, overall, it was great as we managed to get some sleep, left and got to our destination on time.
Vlak #SP4 VIP vozilo za spavanje 4x, Laman Express, 25. tra 2024.
DB
Diana BWhen you are booking this transfer, the location is different. After you book, they change it and are rude to you and do not respond. Also we have booked upper seats, but they gave us lower and we where not able to change it.
Autobus Gornja jednokrevetna kabina, HK Sapa Open Tour (HK Sapa Open Tour), 23. tra 2024.
AA
Atoillah ABought tickets for a 4pm bus ride but was contacted and pressured to be at the bus station before 2.30pm. Thankfully we didnt have any urgent plans set and was able to 'accomodate' their request but i told them to pick us up instead of us going there. They picked us up and dropped us at a location (not the designated spot at Sapa SSB) and told us to enter the limousine. We were angered as we booked a sleeper bus. The limousine was empty so surely they just wanted to fill up the space. So we did not follow and then another van took us to Sapa Market where we were given the Saoviet sleeper bus to Hanoi. When all of this was happening we simultaneously contacted the helpline but the response was rather very slow, riduculous and not helpful at all. Thankfully bus ride was pleasant but the driver is very rude, looking inside my bag to check if i brought food and rushing us to put on our shoes when we arrived at the destination. We had a child with us so surely it was a hassle and took some time to get us set to board off the bus unlike other passengers who were all adults and had not much luggage with them. Surely book from other platforms.
Autobus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), 21. tra 2024.
SJ
Sara JThe bus was great, everything as described. Pick up point was well descriped and check in was done smoothly. Also the bus started pretty much on time.
The transfer to airport was done by shuttle van. Between changing the transport we waited for 30 minutes for another bus to come. We had enough time before the flight (3 hours), so that was not the problem. Then they dropped us out at domestic or international departure, which was great.
The less convenient experience we had with smell. I guess we had some fruit duria in storage room, which could we smell also on the bus and the bad smell stayed with us even later, because all the luggage had that smell. The fruit was packed in white boxes and also taped, but still.
Autobus VIP Luxury 22, Duc Duong Bus, 20. tra 2024.
C
Corynne Great transfer - comfy bus - friendly host - lots of leg room - safe driver
Autobus VIP 28, Sapa Express, 14. tra 2024.
PB
Pieter BVery safe driving and a clean bus. We even departed before the departure time. Highly recommended for this great price & quality value.
Autobus Prijevozno sredstvo koje nudi mogućnost spavanja, Sapa Dragon Express (Sapa Dragon Express), 4. tra 2024.
