Shinkansen JR Central

Easy to book and use the scan code.

Easy purchas

Your QR code does not work at the Shinkansen machine. Please tell your IT guys to get that fixed. Your customer service is useless!

Better to buy ticket in site, cheaper and faster, more schedules available.

Fast and good!!!

Trying to find the correct part of the station and use my tickets was very stressful

I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.

The bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers

Amazing - fast and on time !!

The QR ticket had trouble scanning

2 hours before leaving we got the tickets!? But it was not too late

Overall, it is very easy to purchase and very easy to use. The vehicle is very comfortable, on time. All good!

The no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly

Very good. Thanks for your prompt response.

Surprised to learn you will confirm the ticket… if it was a shorter delay between buying and taking the train I will be very stressed. Then, very limited information to reach the right gate, because if the we code scan ( good solution but better with an app like adding it on a wallet) So, finding the right place in this huge station was a challenge. Getting a real ticke fat the gate should be clear too… So, selling a ticket is not enough.

Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.

I wrote wrong emale adress and the support program help me right away. The ride was even shorter and the site is nice and easy to navigate. Its nice that thay also send guide in the mail on how to use the pdf ticket/qr code.

Very straightforward and easy to use

It was very diff

I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website

The response from 12GO was helpful. However we waisted important travel time trying to get our tickets with the QR codes at the Shinkansen gates. In one instance we had to pay cash for one ticket and in the next instance couldn’t get two of our tickets and had to enlist rail employee help. Kind of unfortunate…..

Excellent and good train, fast and comfortable.

Booked the Shinkansen train from Kyoto to Tokyo. Comfortable and fast service. To board the train, you just need to scan the QR-code at the gate.

Traveled from Tokyo to Kyoto. The train arrived on time, very fast and convenient service.