PN Group

Good clean ride and on time on Sunday morning to Koh Samet. As soon as we checked in at the counter in Ekkamai bus station we were able to get on the bus. FYI the tickets have the seat number on them. Bus was maybe half full. Once on a lady came to check the tickets and count everyone. The bus was clean and the seats wide and comfy enough for a size 18 US lady :D Driver did a good job, he had a 'co pilot' who gave everyone a bottle of water as soon as we departed. Maybe 30min later once we were out of the city the same guy can around and gave us all McChicken sandwiches - what?! How are they even making a proffit with these gas prices and MacDonalds? 555 But everyone was happy munching away so khopkun ka! We made a short restroom stop in ChonBuri province. Then maybe 1hr later already we got to Rayong, Nuanthip Pier. No stopping by to pickup more travelers, no going through Pattaya. Nice! There we got off the bus and those with specific sticker (given on the bus according to what boat or ferry company would take us to the island) were taken for a few min in a songtaew to their office and then again to the correct pier for the boat. We had chosen the ferry which takes a bit longer than the speedboat (max 30min ride only though) and is less bumpy ride and cheaper. We were just 4 passengers on the cute pink ferry and 100% enjoyed the ride. I hope they will get more passengers so all locals can earn more. Would definitely pick PN Group bus + ferry again.

Smooth travel and great driver

Just follow along. They will take care of everything.

Easy and comfortable transfere

Easy and comfortable transfere

All in time. Nice seats in the van. Poor information at the Ferry site. But all good.

The minibus was in the twilight of its life. The window next to us rattled the entire journey. Also, a bearing in the transmission made a bad noise - the entire journey. The suspension and shock absorption gave out at the slightest bump and would not pass inspection. The worst bus journey I've had in three weeks. Stuff of PN Group was very helpfull and lovely, so thanks to them our trip was not a total swizzle.

Kind staff, driver drives safe, little bit old bus but comfortable seats. Free water is great, but the mcd burger is not healthy and unnecessery. Good service overall.

The staff were helpful & friendly, service on time but the guy who took us there on motorbike cart was so impolite asking for tips before we arrived to the pier. I took other boats before & they never asked for tips like this guy

Staff were amazing at office. So helpful and friendly

We were very lucky and got a car instead of minibus so it was even faster

Great service and friendly staff.

Fast, before schedule. Good service, highly recommend

Perfect. Everything was perfect

All went smoothly door to door- well organised and good value for money

By bus

The bus from Bangkok was driving slow and alot of stops it took 4 hours to reach Ban Phe pier the speed boat was ok

Great experiance and easy to book, check in and travel. Flexiable as well as booked for a 11:00 speedboat, but managed to get on a 10:30. Great!

Excellent service friendly staff and great price

Booked the normal big bus on the way to Koh samet, bus ride was comfortable and on time, gave us food and water. The speedboat journey was chaos though, allow 1hr+ window waiting around for the 15min ride. Took the more expensive van option on way back to airport, no food/water was provided.

Incredible service. Top-notch, the best I've experienced on any trip. The organization was excellent. I bought a boat and bus ticket, and received a private speedboat transfer and a private taxi to the city. A motorbike takes me from the pier to the office. The office is equipped with seating areas, tables, chairs, and benches. Air conditioning, fans, and a restroom are also available. The reception staff are very polite and professional and will help you purchase tickets to any destination. The customer service is amazing. I've never written a review before, but I can't help but mention this service. I highly recommend it!

Everything was great. The team at Ban Phe pier was extremely polite. The only downside was the bus driver from Ekkamai bus terminal. He took extra money from us, 20 baht, just to put our luggage into the bus. This really shocked me and my partner as we thought everything was paid for. But since we are tourists and looking forward to our trip, we obliged. Didn’t expect to be charged extra money.

The transfer with the speedboat was perfect, the whole service was excellent from reception at the office, transport to the pier directly to the boat to fast departure even much earlier than the booked time. We recommend highly PN Group and would book there again without hesitation.

Experience was very good. We forgot 1 bag on the bus, we contact ed the team via whatsapp, the driver found the bag and they Sens It over tò Koh samet the next day. Big thank you!!

You will receive tbe online ticket very fast. Th overall experience was exellent.

Me and my Wife traveled to Koh Samet and everything worked perfekt from bus to boat transfer!

Our trip from Bangkok to Koh Samet was great: Comfortable big bus + water + McDonald's hamburger + toilet stop. On time.

Everything was good (the boat ride, helpful staff, nice waiting area, comfortable van) - until the last stop. It looked like the driver forgot that there was a Walking Street stop, even though most of the passengers wanted to get off there. He only stopped (on the road side) when we reminded him of it, and just told us to walk in a pointed direction (half an hour walk in a heat).

Very efficient and friendly team.

So well looked after in every step of the way ! Felt very comfortable and at ease .

Friendly and helpful staff and all on time.

Very good service. We come early to the pier, and they fixed us an trip earlier with a car. Excellent driver that took us safely to Pattaya.

All was good l. I arrived earlier and could take earlier boat

All in all, I was happy with the experience and we got to our destination perfectly on time. However, I did get the impression that your experience and itinerary depends a bit on how many people are booked on the same journey, so here's how it went for us. While we initially received a receipt of the itinerary we booked on 12GO, we were subsequently provided with different tickets on a bus by a different operator, leaving from a different platform, to the city of Rayong leaving at 09:30 (instead of 09:00). Since Rayong was very close to the pier, and after double-checking with the staff, we decided to go with it. We were told our bus had some problem. Once we reached Rayong bus station, we were almost immediately picked up by a car which drove us the last 30 minutes to the pier, where we were received by the actual agency responsible for the trip. The staff at the local bus company to Rayong seemed only vaguely aware of the itinerary arrangements, as they were only responsible for the bus journey between Mochit and Rayong and couldn't really tell us what would happen from there. However, everyone was friendly and kept an eye out on us to ensure we got on and off at the right stop, and despite departing late we arrived well on time at Ko Samet in the end. Looking back on it, we seemed to be the only 2 people booked on the 09:00 bus from Mochit to Ko Samet, so I suspect they simply cancelled the direct bus and re-routed us this way. Having traveled in Asia before, I simply asked a couple of times to ensure they knew what they were doing, but otherwise just trusted the system to work out (which it did) even if I didn't completely knew what went on in the moment. So overall great experience, just go with the flow a bit if you book this itinerary and things will work out :)

All worked out smoothly

Great all round service! On time, clean, friendly, safe and not only that…..you get water and free McDonald’s on the way 🥳

Was good very efficient

the staff is nice but the timing is not ok. Instead of arriving at 3pm in Ekkamai (Bangkok), we arrived at 5pm.

The boat ride with pn group was good,efficient and on time. But the bus journey was 1.5hours longer than it supposed to be. The driver stops to smoke and so often.

The boat ride is good. The bus journey however is not great because the driver stops every 20-30min to smoke or something. Every journey is about 1.5hours longer than advertised

Everything went very smoothly. The bus even stopped to get McDonalds for passengers. It was such a nice gesture :)

Great organisation. Very good support. Everything went well. Thank you.

everything was smooth. but it is cheaper to buy directly.

PN Group. Det lowest price, they even got us a snack and water on the bus. 30 minutes late because of traffic, but who cares. The ladys at the Ban Phe office, supersweet. Superb!

Nice good organisation

Was a very very good experience. Everything was perfect planned and there was no problems.

Excellent service - very well organised. Staff at each point of contact were very helpful. Highly recommended.

Great organization.

We had to pay extra for two of our suitcases because the lady at the counter estimated that they weighed more than 10 kg, whereas our voucher allowed for one suitcase weighing less than 20 kg each. We showed them what was written in black and white, but nothing happened. We had to pay! This is not correct from this company.

It was actually the best trip I’ve had so far with 12Go. I thought I booked the ferry and bus. But I got on the speedboat and a CAR to Pattaya- no bus ! Besides that PN GROUP escorted me from the pier to the office. It was very well organized. I really enjoyed the trip