Hoang Long

Rude driver, no toilet stops. We couldn’t access our booked seats. Bus arrived to Ho Chi Minh 2,5 hours earlier.

40 Minuten zu spät und nicht am Abholpunkt erschienen. Der Fahrer konnte kein einziges Wort englisch also wussten wir nicht ob wir überhaupt im richtigen Bus sitzen und ob und wann Pausen gemacht werden. Die Fahrt war ansonsten ruhig.

Not a good experience in general. Nuoc Ngam Station in Hanoi is hot, no air conditioning at passengers waiting room. Hoang Long staff and counter do not show a friendly face when we approached him, do not provide good information to us. The bus driver that night are rude, not only to customers, also the way he drive, every 5 seconds he will sound the horn, we can't sleep well. He were angry when other passangers requested for an emergency stop for toilet. He and his assistant smoke in the bus, it was really uncomfortable for this as I expecting an aircon coach without smoking. The assistant character slightly better. The meal provided are really simple, low quality. Overall the service acceptable but their staff are bad. The trip were delay for about 30 minutes. The luggage compartment were used by the drivers for the extra private earning services... So ours have to keep inside the bus... This is odd.

Bus journey was good but we had to wait on highway which was bot explained in electronic ticket.

Perfekt every time again Thank you.

From what we heard about this bus company it was really OK. We probably got lucky. Bus was only half full, so we got space and we had only hour delay (on 13h trip it is a huge success in my mind). The staff were not friendly but they did their job.

Bus pour les locaux pas chère. Celui que nous avons pris avec mon amie était très bien, la musique n'était pas trop forte. Il faisait un peu froid à cause de la clim mais il suffit de fermer les bouches d'aération au dessus des sièges et ça va déjà mieux.

Наш рейс отменили, нам никто не сообщил, приехали на автовокзал поздно вечером с сумками и облом, пришлось ждать несколько часов до 2 ночи рейса который все таки поехал, было много свободного места, и удалось немного поспать, берите с собой влажные салфетки если хотите спать на чистом месте.

I didn't took the bus as the operator she's kept saying delay 30 mind my schedule to leave hue is 9:45 I came early to the bus station around 8:30 and show my ticket he didn't say anything that bus will be delay, when time is 9:30am I asked where is the bus there's a lady in the office and she said wait 10:30am and when time is 10:30 she said bus will arrive 11:00 - 11:30! You know that there's is cheap local bus 70,000 vnd there are on time. This is mistake to book the ticket I read properly in what is in your platform I should have serve refund. I don't deserved to be treat it like that! FYI DON'T BOOK IN 12GO ASIA IF YOUR TRAVELLING BY BUS EXPECT THERE BUS ALWAYS DELAY. Better to book in your home stay or hostel.

Schedule is not precise and arrival point at nha trang is too far from the city center. (This is just to give other traveler a heads up.) The ride was just ok though.

2hr delay. A 9hour turned into a 12 hour journey as we stopped in Saigon for a 3hr detour. It was nice having a bed to lie on but the delay and detour having been unexpected was not great.

The journey went smoothly and the drivers were very friendly. It only would be nice if we would have been informed at the bus station in Hanoi that the bus was on its way, but an hour late.

Bus arrived two hours later, but we arrived on final destination only 30 minutes late. The driver was very o.k., other local pasengers too. We had lunch together-it was not really for our taste, but it was nice to try something very local.

It's not a bus ride from Hell, but it's more like a bus ride from Purgatory. You travel with packages. Both food and restrooms are advertised, but they are not provided. There is no food provided on the bus. The company does pay for food at rest stops. There is no restroom on the bus, at all. You pull over and squat and hope the locals aren't trying to get a glimpse of you. The seats are all beds and you cannot sit up. The A.C. cannot be adjusted. This is how the locals travel, and the locals can be a little crass if you are female. I don't recommend this company.

Rude driver. Dirty seats.

A lot of cargo being dropped off on the way to Ho Chi Minh City but all in all, solid trip. Arrived earlier than expected and got to tour the city the way I wanted to. Cheers!

They should move the Departure pick up point to somewhere else. It is in industrial or heavy truck area, even the texi driver hd difficulty finding it. Plus, for 21:00 pick up time, bus arrived at 22:25. We waited all alone in the dark for many hours. Driver was okay, passengers tried to help us. These two stars are for only the driver.

You need to know the way around to figure out the chaotic process at the bus station

At all - not so bad :) Departure and arriving to destination was in time. One stop with meal included at about half of the trip from Ho Chi Mihn to Nha Trang. Bus was filled 1/4, AC sometimes was working, there isn't a kingsize bed, but for ticket cost - generally ok.

The times of pick up and arrival are completely out of whack. The beds are hard compared to other buses. The horn is loud early in the morning. Other than that it's fine. Only use if you can handle the chaos

Bus was over 3 hours late to start with. The tickets state ‘include food’ which normally means, food is paid for... but it wasn’t. We arrived 3 hours later than expected in HCMC. Driving was typical, hitting every hole in the road and randomly turning the lights on during the trip. It was an experience. That’s the only way to describe it

The bus was late for one hour but all in all the trip was a bit better than I expected. Chickens in a baggage area was a funny discovery. I got lucky the bus wasn't crowded. I was very tired so managed to sleep 90% of the trip. All in all it was dirty and the smell wasn't good but as an experience it was cool. Driver was friendly but didn't speak english. The only thing I didn't like actually was the fact he dropped me 10km from Dong Hoi center (maybe if I showed him on the map would have been different) so I had to find another way to the hotel.

Driver was safe, friendly and did a great job.

There needs to be a toilet facility on the coach. If there was one, it was not accessible as there were not enough stops to be able to go to the toilet. If there were one on the coach however I am unsure there was. There was one cupboard looking section at the back however had a lot of stuff in front of it so was no accessible whatever it was.

Big fancy bus. Friendly staff (though they do not speak english). I was allowed to board a bus that departed 1 hour earlier then my ticket. Very happy with the provider.

Delayed, dirty, not much help and dropped us in the middle of nowhere far away from where they said they would.

We are not going to complain about the poor bus conditions, the fact nobody spoke English or the crazy bus driver as these were of course expected and no different to many other journeys we've done in Asia. The issue is that 12go are not aware that buses are no longer allowed into Dong Hoi and the bus office they've provided is no longer accessible by bus. Hang Loang arranged for a (much more expensive than usual) taxi for us to get to another bus stop 10km away. We ended up catching the bus on the road and got on the bus on the side of the road. We spoke with those guys fine through google translate and was grateful for their help getting the bus. We did however arrive into Da Nang at 3am and not at the 6:45am advertised. Our accommodation was not open but fortunately there was a 24hour front desk hostel only a few km away which we were able to take a grab taxi to and spend the rest of the night until the following morning. 12go please speak with Hoang Long and consider updating the arrival time to 3am so people can take that into account with their accommodation and update the fact you can't actually board at Dong Hoi.

Pls note, must take off shoes before entering bus. The driver was very strict about this.

Everybody was helpful getting us to the bus. The bus itself was a expected very unclean. The driving was very dangerous.

Broken seats that wouldn’t change position, the bus driver smoking while driving leaving us to get his exhaled smoke, constantly beeping the horn which made sleep impossible and although advertised as going to the town required we were dumped on the side of the road 10km out of town. Avoid unless for small trips only.

Le bus de Haï Phong à Ninh Binh était un sleeper bus mais confortable. Le trajet à duré environ 3h.le chauffeur et le contrôleur ont été très gentils et patients avec moi malgré la barrière de la langue. Par contre : - l'adresse de pick up à Haï Phong indiquée lors de la réservation n'est pas la bonne. Il faut prendre le bus à la gare routière de Thuong Ly. -Arrivé à Ninh Binh, on vous dépose au milieu de nul part et 2 moto bike m'attendaient. Ils ont tenté un 150.000" Mais j'ai pu aller à Tam Coc pour 70 000.

super dirty, late and without socket to charge the phone. It’s a 16 hours travel, one should have certain commodities. Even the bathroom was out of use

The bus is a sleeper bus but no option to seat up, well you’re neither laying down nor seared, kind of half way. It’s comfortable enough, just happy it was a short trip less than 2h. I’m only putting 1 star because the driver was less than welcoming, we couldn’t pick our seat, we got dropped in the middle of nowhere outside Ninh Binh. There was 1 taxi car and 2 taxi bikes waiting. To top that up, the driver was smoking in the bus. So I wouldn’t call it a 5 star but if you to get from A to B( well nearly B) then it’s no too bad.

Bus was late, but made it up on route, so we arrived at expected time. Instead of normal bus - which was supposed to show up - we were in a sleeper one, with beds, no normal seats.

Small seat (bed) I was scared to fall The driver left us in the middle of nowhere

Our bus was cancelled without noticing us, then the next was also late. We waited about 4h30! Otherwise the car was okay

Easy and safe bus ride.

It wasn't too bad at all! A bit nervous at the station but once you're on the bus it's no trouble at all. Only a short trip for Da Nang to Hue but no complaints about the journey at all. My boyfriend actually enjoyed himself! :)

Rude and not helping drivers. (X2). Toilets unavailable. Drivers didnt tell us when stops for toilets neither meal time. No Wi-Fi, no electric plugs neither tv as described on the website. But anyway, very comfortable because bus only half full. Good luck to your company. Stéphane

We recently used your bus service, travelling from Da Nang to Ho Chi Minh on Monday the 12th of August. We were two adults and one 6 year old child . We booked with your company as it stated you had WIFI , Air Conditioning and most importantly a toilet of which this was a priority given the distance we were traveling and with a young child . Please see our list of grievances below. Firstly the departure time stated 10:48 , but the bus did not pick us up until 12:20 with no apology or explanation given . We were then greeted by the rudest and most aggressive bus driver. He shouted orders at us and was intimidating to both my wife and child. The bus had minimal air conditioning which did not provide the required temperature. There was no WIFI. The bus was filthy dirty with rubbish and general grime throughout. It appeared the bus had never been cleaned!!!!! As the journey proceeded my son and myself required the use of the toilet , when we went to use it I noticed that the door was pad locked shut! I politely pointed this out to the driver or drivers assistant and he aggressively gestured me to go away by placing his hand in my face. We did stop enroute , but this was only for 30 minutes. This was not adequate for a 20 hour journey , especially when there is a child on board . I asked the driver a second time into journey to please unlock the toilet to which again I was aggressively hand gestured away. The whole experience was distressing and degrading for my family and mostly my 6 year old son .

The bus drive didn’t speak English, he locked up the toilet on the bus which was not available during our 16 hour bus ride with only 2 stops one was at 3am. He did not wake anyone up for the break either which most people slept through. We weren’t allow to put our luggage’s below the bus so it was cramped in the already tiny hallway of the bus. Would catch the bus if it was last option but definitely will avoid doing it again.

We are leaving 2* as we got to place where we should. Other than that it was one of our worst experience in Vietnam so far. You can’t blame them for not speaking english but they are just not nice (we usually met very nice and helpful people in this country but not the drivers here). Bus was extremely dirty, nothing like pictures on their website. No free meal as advertised either but in so dirty place you couldn’t eat anyway. It is cheap so we understand it is not the best by any means. You can take it if you are broke but we will not use this company again...

The driver was rude. If you don’t ask for your free meal, they just give to vietnamise people, they treated the foreigners really bad. After that, i was drop 4 h and a half before, 2 am, in the middle of nowhere. I wss expecting to get there in the morning, and after that it was a complicated night

I was charged 220000 dong for the so called hydrofoil. The boat that ferried me was not the hydrofoil and other passengers had cheaper tickets. The ferry didnt leave at 9am as stated. It took about 1.5 hours and should have taken 45 minutes on the hydrofoil.

Bus was old. Really dirty. And they forget to stop to let us out at the busstation.

Great beds. surprisingly comfortable for the 22 hour journey, food stops were of good quality and at good times. Only issue I have was the presence of some bed bugs that bit my friend quite badly, so please check your buses for these in the future. Overall great experience, would recommend for the price!

Toilets where vile and had the seat above the toilet so half leg room was cut off and it smelt. Other than this was tolerable.

They were very rought in communicating with the people. A lot of shouting. Trip was also very bumpy, i am for sure he drove too fast. Also they dropped us off af a deserted gass station. We had to ask a local man to call a taxi from town.

The bus was average, a bit old. The people were ok, but nobody spoke English so I had a 24-hour ride without being able to make me understood at all. It was written that meal was included, but I didn't get any ticket. Local people were eating at stops, but all the places they stopped at were remote small businesses with no menu (and of course no English), just some street-food quality something, so I spent 25 hours without eating anything. The stops were pretty frequent and long enough. I am used to public toilets in this part of the world, so for me that was not a problem, but it might be if your expectations are high. All in all, not a bad experience, I felt safe, although alien, but I wouldn't repeat it if I had other choice.

Very different arrival and departure times. No toilet on board as advertised. Very old bus, despite paying more for the ‘nicer’ bus. Minimal toilet stops offered. The dinner was nice