CA
Cesar ANot leaving in the final destination, even that Google Maps mention 6 minutes to the place it was reserved, the driver mentioned that it was 1 hour by car.
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۸ نوامبر ۲۰۲۶
SD
Spencer DOperator had driver mixup and ended up being an hour late and then the drop off point was misled to driver so we waited for him to call and have smokes
از تام کوک به هانوی, اتوبوس Limousine, Cat Ba Discovery, ۸ نوامبر ۲۰۲۶
MM
Misa MIt was absolutely the worst experience. Even though I was waiting at the designated pickup point at the scheduled time, the vehicle arrived more than 30 minutes late. There was no apology whatsoever, and I was made to switch vehicles multiple times along the way—with no explanation provided for any of it. When I tried to ask the driver, he was surly and refused to explain anything; to top it all off, he nearly left my luggage behind in the vehicle. I will never use this service again, and I certainly wouldn’t recommend it to anyone else.
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۷ نوامبر ۲۰۲۶
MB
Maya BThey showed the wrong location as pick up
از تام کوک به هانوی, اتوبوس Limousine 10, Daiichi Travel, ۶ نوامبر ۲۰۲۶
NL
Ntalbu LAll luggages are put inside the vehicule between people
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۶ نوامبر ۲۰۲۶
GH
Greta HYou have to update the pick up location. I ran around tam coc to find my bus and I called the number and it barely helped, the women spoke poor English.
از تام کوک به هانوی, اتوبوس Limousine 10, Daiichi Travel, ۲ نوامبر ۲۰۲۶
SB
Shereen BThe reason for this rating is the lack of information provided. I changed transport 3 times. For the last transport that takes you to the airport, I think they forgot about me because they had to call in an extra taxi to pick me up. So had to wait for 10 to 15mins.
The first transport was a minivan from Tam Coc to Ninh Binh city (so short drive). The second was the Limo bus to Hanoi. And the third was the taxi to the aiport. The bus and taxi were clean and comfortable. No issues there. They just need to communicate who goes where and when better.
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۲۸ اکتبر ۲۰۲۶
JS
Jarla SWe were told to come 10 minutes early. When we arrived there was a very nice bus waiting but us and a bunch of other people weren’t allowed on the bus. They clearly miscalculated the amount of persons and the people left behind were made to wait, then shoved on a hardly air conditioned minivan. The driver drove like a maniac to make up time. Ten minutes later we had to get off again with our luggage to wait for another small bus. 1,5 hours after the original departure time we left. The people were unkind and not very professional. Do not recommend.
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۲۶ اکتبر ۲۰۲۶
B
Barbara You need to explain better verbally where to get picked up in trang a boat station. Your pin put it in the parking lot and people helping said you weren’t allowed in there 20 minutes of back and forth calls and photos with the help of a Vietnamese person as the driver had no English
Just tell people in the parking lot before you enter thru the toll booth.
Then we were not dropped off where we were supposed to be. Drive said sorry but get out here in French quarter. A lot longer grab for me.
Hope the next time I book goes a lot better or I’ll be deleting this app. Very frustrating time!
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۲۱ اکتبر ۲۰۲۶
JL
Jacob LTook us to Hanoi and comfortable seats, but that’s about it. 1,5 hours late and dropped us off 30 minutes from the designated location. We were supposed to wait there for another bus to drive us the rest of the way, but that bus wouldn’t arrive in another 25 minutes (note that we were already 1,5 hours behind schedule). Everyone on the bus ended up taking a Grab from there. Don’t know if this was just bad luck or a regular occurance.
از تام کوک به هانوی, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۱۹ اکتبر ۲۰۲۶
