AV
Arnaud VNo extensive message upfront with pick-up details received.
At 14:30 someone sent us a message to request we were at pick-up at 15:30, whilst it was first scheduled at 17:00. We had plans but had to cancel them.
When we arrived the bus was a normal one. We were confused like everyone else in the bus, no explanation. The driver spoke not a single word of English and just laughed a bit.
We then rode 1 hour to a bus terminal, where we waited for an hour in the sleeper bus to depart: real waste of time. The drivers were rude and did not speak a single word of English.
از هانوی به ها جیانگ, اتوبوس Lower Cabin, Dang Quang Limousine, ۱۵ سپتامبر ۲۰۲۶
MW
Marisa WI rented a red bus and they put me on a yellow. It did not look clean like the pict. Also the staff /bus driver was rude to everyone.
از هانوی به ها جیانگ, اتوبوس VIP Cabin 24, Daiichi Travel, ۱۱ اوت ۲۰۲۶
LC
Lena CThey were two hours late
از هانوی به ها جیانگ, اتوبوس کابین تک ردیف بالا, G8 Sapa Open Tour (G8 Sapa Open Tour), ۱۱ اوت ۲۰۲۶
PH
Peter HI should have left Hanoi at 13:00. Instead of the bus arriving at 13:00, a taxi came to pick me up and took me to the bus station, where I had to wait until 14:00. The bus itself was in very good condition. The biggest problem was that we left one hour late and arrived in Ha Giang two and a half hours later than stated on my ticket. This was quite late for me because I already had some things planned.
از هانوی به ها جیانگ, اتوبوس Cabin 24, Vin Bus, ۱۰ اوت ۲۰۲۶
M
Manel I had a great experience! The communication on WhatsApp was clear, they were always available to provide info. The driver was lovely!
از هانوی به ها جیانگ, اتوبوس VIP 18, Daily Limousine, ۵ اوت ۲۰۲۶
AV
Amber VIt was pretty good. Except when we arrived at ha giang, they put us in a smaller bus and didn’t tell what we where going to do… so we drove 1 hour around to drop everybody off at there stay. Meanwhile our stay was the closet to the bus stop. They couldn’t speak English so it was difficult to communicate
از هانوی به ها جیانگ, اتوبوس Double Royal Cabin, Bang Phan, ۳ اوت ۲۰۲۶
AK
Anna KOnly the wifi didn’t work
از هانوی به ها جیانگ, اتوبوس Single Royal Cabin, Bang Phan, ۹ ژوئیه ۲۰۲۶
DU
Deleted UGreat bus, very modern and comfortable! Staff at the office was helpful and really tried to make everything as smooth as possible.
از هانوی به ها جیانگ, اتوبوس کابین تک ردیف بالا, Sao Viet, ۱۱ ژوئن ۲۰۲۶
AD
Amy DBus pick up location changed.
Bus late.
Difficult to contact 12Go or bus company to find out bus ETA.
Got taxied from pick up location to a station and had to wait there.
Finally departed 4 hours later than scheduled.
از هانوی به ها جیانگ, اتوبوس Cabin 22, Ngoc Son Limousine, ۲ ژوئن ۲۰۲۶
GK
Georges KThe bus company asked us to be 1h30 in advance (3:30pm instead of 5pm) to the meeting point 4 hours in advance. No USB C in the bus (only USB A), no information about the timing of the breaks. The best part is when we indicated the address of our homestay, the bus dropped us 2km away from it. Also, the driving was agressive but they all are. Average rating because the bus was on time.
از هانوی به ها جیانگ, اتوبوس Lower Cabin, Dang Quang Limousine, ۲۵ مه ۲۰۲۶
