22 Sep 2026
One Way

Alibaba Express

3.9
37 customer reviews
  • Reviews

About Alibaba Express

Buses are the most affordable means of transport with a large number of terminals across the country and convenient timetables to help you plan your trip. Buses is a convenient option both for those who travel on a shoestring budget and those who do not want to compromise on comfort. Alibaba Express offers bus service with an online reservation available. Before booking your ticket, read other travellers’ reviews to choose the best option.

What are the Main Stations of Alibaba Express?

Alibaba Express operates buses to and from the following stations:

  • Kuala Besut Bus Terminal
  • Penang Komtar
  • Hat Yai Station
  • TBS Kuala Lumpur
  • Sungai Nibong
  • Hentian Duta
  • Kuala Terengganu
  • Kuala Besut Jetty
  • Butterworth
  • Merang Jetty

What are the Bus Classes & Prices of Alibaba Express?

The price of your bus trip will depend both on the destination and the class of your ticket. Note that not all ticket classes are available on certain routes yet for longer trips there is almost always a good choice of options. Opt for a sleeper coach for the most convenient overnight trip. Sleeper buses are usually equipped with berths or soft reclining seats, feature an onboard toilet and your ticket may also include other perks like snacks or even a lunch. Taking a night bus is also a good idea if you want to save on your hotel room. During the day an express service is often the best value for money as it makes less stops than an ordinary or standard class bus and travels faster. On some routes it may be crucial to choose the right class as, say, an ordinary or second class bus may need some 6 hours to cover the distance the first class or express bus travels in two hours!

Pros & Cons of Bus Travel

Pros of Bus Travel

  • Buses usually boast the widest network of destinations covered. They travel to the places you cannot get to by plane or even by train

  • Travelling by bus is easy – there is no need to arrive to the bus terminal much in advance, and the check-in is usually a very fast formality opposite to air travel

  • Bus tickets are very affordable. Yes, there are costly first class or VIP options but is you are on a budget, bus is the first means of transportation you have to think about

  • At the same time, there are different classes of service to suit any budget. If you are after a higher level of comfort, buses get you covered, too.

Cons of Bus Travel

  • Intercity bus terminals can be located outside the city centre in the outskirts. It means you will need to calculate extra time and money to get there. In certain destinations getting from the bus terminal can cost you more than you would expect because only a limited number of transportation companies is allowed to serve the route – and prices may be inflated.

  • During busy weekends or high season buses serving some tourist destinations may run out of schedule and require advanced booking.

  • While buses are not as weather dependent as ferries, bus trips can also be delayed or cancelled due to bad weather or road conditions – keep it in mind if travelling during certain seasons or to certain destinations.

Read more

Alibaba Express Company Reviews

3.9
37 customer reviews
5
38%
4
24%
3
24%
2
14%
1
0%
B
3
Bus Express, Alibaba Express, Sep 21, 2026
I’m glad it was an overnight trip. The driver didn’t speak any English, though, so it would have been nice if we had been informed whenever we were going to have a toilet or smoking break. We also ended up departing 45 minutes later than scheduled.
L
2
Bus Express, Alibaba Express, Aug 4, 2026
The bus itself was nice, comfortable, and spacious. Unfortunately, the service completely overshadowed that. The whole trip was incredibly uncomfortable. I haven’t felt that much like an outsider in a long time. Throughout the journey, the bus driver and another staff member repeatedly singled me out. They kept asking only me, despite there being other foreign passengers, whether I had a medical card and other documentation to enter Thailand. When we arrived at the border for immigration, they instructed only me to take all of my belongings with me, as if they expected me to be denied entry or detained. Since no one else was bringing their luggage, I left mine on the bus because no one else was taking theirs. After I finished at immigration and came back outside, the bus was already pulling away. I had to run after it, and when I got back on, I asked if they were really going to leave without me. They simply said yes. There were fewer than 10 passengers on the bus, so it’s not as though I was easy to overlook. To make matters worse, all of my belongings had been moved from my seat to the front of the bus, as if they expected I wouldn’t be returning. Finally, when we reached Hat Yai, they made me get off about 10 minutes before the destination printed on my ticket, which was the stop I had paid for. The only positive thing I can say is that I made it back safely. Honestly, I almost didn’t. If I hadn’t noticed the bus pulling away and run after it, I could have been stranded at the border through no fault of my own. I’ve lived in Thailand for quite a while and regularly travel throughout the region. I’ve never been made to feel so singled out or treated so differently because I was a foreigner. The entire experience was stressful, uncomfortable, and unprofessional.
C
4
Bus Express, Alibaba Express, May 12, 2026
Really easy journey. Bus was well air conditioned and very spacious seats. Regular stops and got to Butterworth early. Would recommend especially for the price.
B
3
Bus Express, Alibaba Express, Apr 25, 2026
We had to be at Komtar before 9 to get tge minivan to the busstation further out… we where there at 9.15 and in the end the bus left there at 10.30!!! Be at Jomta half an hour later would have been early enough.
W
5
Bus Express, Alibaba Express, Dec 17, 2025
We just forgot very important stuff (Passport and so on) in the bus, and because of the great work from the Company we had it back 2 hours later
M
4
Bus Express, Alibaba Express, Oct 15, 2025
everything was fine and good but the driver didnt stop for praying. i hope Alibaba can alert about their muslim passengers. Eventhough we still can Jamak Taakhir somehow Jamak Taqdim is better. Just my two cents.
K
4
Bus Express, Alibaba Express, Sep 21, 2025
Nice comfy seats 💺 well maintained air conditioning 👌 only flip side was but was delayed by an hour . Bus staff was goog . Overall recommended 👌
K
4
Bus Express, Alibaba Express, Aug 10, 2025
We took the bus from Merang jetty to Sungai Nibong (Penang). The bus arrived 15 minutes early and didn’t wait around with the pick up from across the road from the Shell (1km away from Merang Jetty) - thankfully some locals told us where to go. The seats were comfortable and there was a usb charger. The AC worked very well. There were 2 toilet stops the whole 9 hour journey and none in the last 5 hours, thankfully there was an emergency toilet on board.
L
2
Bus Express, Alibaba Express, Jul 11, 2025
The drivers smoking in the Bus every half hour. They are friendly, but way is it aloud to smoke in the Bus? :/
S
2
Bus Express, Alibaba Express, Jul 3, 2025
Delay 30mins at Dungun and finally delay to arrival TBS more than 1.5hrs. So poor!
J
3
Bus Express, Alibaba Express, May 8, 2025
It was a chill bus ride. However, the amenities didn’t work, the toilet was closed, it was dirty and the massage chair was just a bit of vibration. So, a regular bus ride and nothing fancy.
F
4
Bus Express, Alibaba Express, Aug 7, 2026
Bus comodo a 3 file con schermi con film in inglese e prese usb. Il sedile si reclinava molto e aveva anche la funzione massaggiante. Abbiamo avuto un problema col motore durante il viaggio che ci ha fatto fermare per un’ora, quindi siamo arrivati con un’ora di ritardo. Ma sono cose che capitano. Due pause fatte durante il viaggio, si cui una per mangiare.
G
5
Bus Express, Alibaba Express, Jun 9, 2026
Il fait toujours super froid dans les bus de nuit
B
2
Bus Express, Alibaba Express, Jan 13, 2026
2 hours delay , not good
T
3
Bus Express, Alibaba Express, Aug 22, 2025
Sedili comodi e spaziosi e forniti di schermo touch per intrattenersi. Veramente troppa aria condizionata. Anche chiudendo le bocchette di fuoriuscita di siamo congelati non riuscendo a dormire bene
A
3
Bus Express, Alibaba Express, Jul 6, 2025
Los conductores muy bien. El baño estaba estropeado. La empresa con la q pone que gestioiel billete y a la cual te indican que acudas., está regentadippr una mujer muy desagradable, q no ayuda y solo chilla. El señor que se encarga de llevarte en van hasta la estación de autobuses, es otro ogro. Q solo dice malas palabras. Te llevan tarde a una estación a las afueras, de la cual sale el autobús. Cuando llegas a la estacion tienes que subir x las escaleras mecánicas a la taquilla para validar y que te impriman el billete.El bus cuando llegas está como esperando a que llegues o nose xq la de las taquillas nos dijo que teníamos que ir corriendo que se marchaba. El autobús va por besar y luego baja a terengganu.llegamos casi tres horas tarde
O
4
Bus Express, Alibaba Express, Apr 30, 2025
Poszukajcie lepszego przystanku z jedzeniem. Było bardzo przeciętnie. To nie pierwsza podróż w Malezji autobusem i w innych lokalizacjach jedzenie super tutaj całe danie zostawione.
T
5
Bus Express, Alibaba Express, Sep 19, 2026
I
4
Bus Express, Alibaba Express, Aug 5, 2026
M
4
Bus Express, Alibaba Express, Jul 31, 2026
K
5
Bus Express, Alibaba Express, Jun 25, 2026
N
5
Bus Express, Alibaba Express, May 29, 2026
S
3
Bus Express, Alibaba Express, May 12, 2026
C
5
Bus Express, Alibaba Express, Apr 1, 2026
N
5
Bus Express, Alibaba Express, Jan 11, 2026
B
5
Bus Express, Alibaba Express, Dec 9, 2025
C
4
Bus Express, Alibaba Express, Nov 13, 2025
M
3
Bus Express, Alibaba Express, Sep 20, 2025
P
5
Bus Express, Alibaba Express, Sep 2, 2025
L
5
Bus Express, Alibaba Express, Aug 14, 2025
F
5
Bus Express, Alibaba Express, Jul 28, 2025
F
3
Bus Express, Alibaba Express, Jul 22, 2025
C
2
Bus Express, Alibaba Express, Jun 12, 2025
M
5
Bus Express, Alibaba Express, May 12, 2025
A
5
Bus Express, Alibaba Express, Oct 20, 2025
D
5
Bus Express, Alibaba Express, Aug 18, 2025
L
3
Bus Express, Alibaba Express, Jun 3, 2025