*Pünktliche Abfahrt auch wenn es etwas verwirrend war den richtigen Bus zu erkennen.
*Kleiner Buswechsel mit 10 Minuten Wartezeit.
*Zweiter Bus war sehr komfortabel (bequeme & große Sitze, Steckdose zum Laden, Wasser, Klimaanlage, sehr sauber im Bus)
*Sehr guter Fahrer
First we were contacted two hours before leaving that the bus is overbooked. How could we book then when all tickets are already sold?? Then they could (after insisting) book us on a bus there hours later. When we wanted to leave to the bus there was a lot of confusion around the pickup point, a woman called and said they could pick us up at the hotel, then a man wrote via WhatsApp that we need to go to the office. It was really stressy for us. In the end the bus left 30min early with pushy notes and five calls of the woman and the trip took 3,5h instead of 1,5h. Also two other couples could be picked up at their hotel and be waited for but we couldn't. Why?? Really bad experience and not reliable.
寧平 到 河內市, 廂型車 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年1月3日
The bus was 45 minutes late & the minivan smelled really bad. It went to the airport before going to Hanoi city. The driver got really stressed because of traffic and dumped us on the side of the road 20 minutes from our hotel. They said we'd be dropped to our location. Disappointing because the same company drove us to Tam Coc and it was perfect.
寧平 到 河內市, 廂型車 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年12月9日
Very easy and comfortable! Would definitely recommend this company, but the journey does take longer than 12go says it will take so be careful if you are getting an airport transfer
The driver was crazy. This went far beyond the usual Vietnamese driving style. His behavior was very dangerous: he repeatedly tried to overtake other trucks in risky situations and had to brake suddenly when he realized it wasn't possible. It felt extremely unsafe.
The driver was on time, and we even arrived earlier than expected, which is not surprising given how fast he was driving. However, the air conditioning wasn't strong enough for a full minivan. The first way (Hanoi to Ninh Binh) was way better and safer. Communication by WhatsApp is very nice.
寧平 到 河內市, 廂型車 十二人座小巴, April Adventure (April Adventure), 2026年6月15日
AN
Ayelen N
Excellent customer service and bus. I don’t give them 5 stars because they picked up the wrong person, so I had to wait for another bus to pick me up like 1 hour and a half later. But even though they resolved it and were always responsive.
Once at the office waiting for departure, no one told us that the van was already there waiting for us and which one it was. We almost missed the departure. Also before that we asked to leave our stuff in the office so we could grab a coffee, they said yes but when we came back the staff was gone and left our luggage unsupervised. They don't speak a word of english.
Also the driver was very rude to us when we asked to stop for toilets. They didnt have toilets in the Ninh Binh office and we had to hold it for 2h, it was very painful and the way they drove made it worse.
寧平 到 河內市, 廂型車 豪華, Hoa Lu Limousine, 2026年1月26日
T
Thomas
The expectation if I book the limousine from my hotel is that the limousine starts at my hotel. In the end I drove with some taxi to a meeting point to sit in a semi okay seet to drop off somewhere to go by another taxi for the last minutes. For me it was the opposite of a relaxed limousine drive.