The conductor was amazing. The best that we took in Vietnam. At the afternoon we came back with other really bad but un the morning was everything perfect. He went to our hotel to pick up ando we arrived un Hue 2:10 before. Puntual and nice. Thank you
廂型車 九人座小巴, April Adventure (April Adventure), 2023年10月3日
SS
Sandra S
我原本以为卧铺车厢里的床在白天会折叠起来，这样就可以坐下来了。但事实并非如此。
此評論係自動產生翻譯
I would have thought that the beds in the sleeping car would be folded up during the day so that you could sit down. But this was not so.
火車 #SE6 二等空調臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年4月15日
AA
Alexandra A
风景优美，小吃美味。火车和预期的一样。腿部空间宽敞。空调凉爽。
此評論係自動產生翻譯
Great views, good snacks. Train was as expected.
Leg room was good. A/C was cooling.
火車 #SE4 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2023年2月15日
Driver was extremely late, about an hour and a half. Only came when we called the company and there seemed to be a lot of confusion and couldn't find record of our booking. However the vehicle was comfortable and the driver dropped us to our accommodation in hue rather than the airport which was helpful
Expect a Vietnamese experience! Nice views. Not so clean train;)
火車 #SE6 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2022年5月24日
P
Pascal
Vehicle was 30 min late. No notification or apology. At the time I was the first passenger who got picked up.
廂型車 九人座小巴, April Adventure (April Adventure), 2024年6月5日
OB
Okke B
The ride was great, the only problem was they were a bit late. Overall it was very nice
巴士 VIP 11, Sapa Discovery Travel, 2024年6月3日
AW
Amy W
Bus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
廂型車 Limousine, Luxury Van Limousine (Luxury Van Limousine), 2024年6月2日
SK
Slavena K
Very pleasant trip from Ninh Binh to Hanoi. The train was on time, the staff was very kind and helpful.
火車 #HÐ2 二等空調座位艙, Vietnam Railways (Đường sắt Việt Nam), 2024年5月12日
JJ
Jean J
Please notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
