Starfish Fast Boat

迟到了30分钟，但没关系，服务很好，人们很友善。离开船有点乱。可以使用空调，但味道很难闻，所以他们建议我们打开窗户，但里面真的很热，所以真的很不舒服。

本来对评论抱有最坏的期望，但最后还好。这艘船不适合在公海航行，也没有空调。但我们确实比预定时间更早到达了正确的目的地。

出发晚了 30 分钟，但还是很接近预计时间到达。水从窗户里溅了进来，而且车都关着，非常热 - 但这不是这家公司独有的，只是旅程本身。

我们比公布的到达时间晚了 1 小时 20 分钟

Smelt like petrol the whole trip, air conditioning didn’t work. People were late as to board so our trip was delayed

Did book a direct connection from Nusa Penida to Lombok. On Board the staff says there is no direct connection so we did Stop at 2 Gilli Islands. Not 1,5h but 3 hours. 12go please fix this.

Good fun, chill area at the down floor - beer/music area on the roof. Crew also v fun

The boat arrived 1 hour later than expected time, but we were not surprised cause we read that in a lot of comments. The boarding starts at 9, not the departure, and we had a stop at Nusa Penida, they gave us 30 min, but once we were all in the boat it took another 30min to depart cause they were refilling the tank and the smell of fuel was strong. No air conditioning but if you seat next to an open window is not that bad and you will have an extra refresh with the waves. After purchaising the tickets you have to go 1hour earlier to the ticket office to wait for a tag and a QR code to get on the boat, and pay the taxes. They could generate the qr once purchase is done and save a lot of time.

The trip was fine. The only problem is that we ended paying twice the entrance fee of Gili T. We paid 10k when we left Nusa Penida and then when we arrived we had to pay another 10k for the entrance fee. It smells SCAM...

Love it, best ship ever. You can go on the top with music, enjoying. The crew it’s amazing too.

On time

The counter of Starfish in the harbour is difficult to find and the boat departures much later than is indicated on the ticket. The temperature on the boat is good and the seats are comfortable. Also, the boat takes longer to arrive then is estimated on the site but with a little help of Google, we already figured that out. So, keep in mind that you will arrive at least an hour later than stated on the ticket.

comfortable , nice crew

The crew members were good at keeping us updated with expected arrival times. They were efficient in loading luggage and people onto the boat. There was a good safety briefing at the beginning which put me at ease when travelling. Although the boat did smell heavily of petrol and the aircon was subpar. The journey over was a bit rocky I did get sea sick!

20min delay, but we arrived faster then arrival time, A/C very low, but it was good because it wasn’t sunny day

From Gili air the departure was late for 1 hour, after this delay also stop in lombok. Boat dont have AC for a trip of 2 hours. I don't recommend this company

Boat was quite comfortable (only 6 seats per row). Unfortunately no AC. Still, I would take it again.

Best boat. Felt so safe and comfortable feel asleep on the way the boat was so calm.

One of the engines broke, then a propeller broke. We were one hour late, it’s was overbooked.

Great party on the boat from Sanur to Gili. Great crew and captain. Fantastic trip great experience. Arrived a bit tipsy haha!

I can't believe how uneventful this trip was (considering all the bad reviews i read prior to boarding.) Gili Air to Nusa Penida. 1:30 pm. Checking in was simple. Just showed the reservation, got a lanyard and was told to wait. The small harbour has some seats, plenty of food/drink stalls, and a horribly smelly bathroom. The  boat was supposed to leave at 13:30. It arrived 13:40 and left ten minutes later. No AC, just lots of windows open. Okay toilet. Crew was selling beer. First, we went to Lombok for another 10-minute stop. Then, straight to Penida. We arrived 2h30min later and the journey was smooth (in comparison to Bali/Gili where it felt like i was on a rollercoaster and people were throwing up left and right.) The only bad part: when you get to Nusa penida you need to climb on a wobbly metal platform that's quite scary looking. But just climb fast and it's over. ( it could be tricker for people with mobility problems.)

While boat was comfortable, we're not too thrilled with the not on-time departure. Apparently the operator was 'willing' to wait for other fashionably late bule. Whereas we ourselves started our morning early, paying attention to ticket pickup cut off time, when there were people who probably got up at 10am (boat was 'scheduled' at 10:30am) and asked their hostels/hotels to "hold" the boat from departing on time. Need to send a msg to these people that tardiness does not pay, otherwise they will continue doing it again and again because they feel they were a special type of people?

The boat left about a half hour late and arrived about a half hour late, which I figure is fantastic for Bali. No problems with the boat or boarding or anything, really. The crew was friendly and everything was communicated very clearly. I was very happy with the entire experience.

Booking easy, check-in uncomplicated. Staff helpful and friendly. Departed with 1 hour delay. No aircondition on board. Overall ok for the price.

No way to arrive for taxi to the gate of port. We should walk 600 meters to the gate, all traffic. Buying online you have bar code but still you need to go find office to make paper tickets, some paper bracelets, language tags. All this make crowds around and stress, taking time and make simple things complicated. The boat was very old, overloaded with people and languages, ac not working, very hot 5,5 hours trip from Bali to Gili Tawagan. They put out language under lader so everyone step on it when go out and in boat. I asked staff to move it other place, they said ok, but didn’t do nothing. Then I started to move bags to take out my language from that place. When staff see I’m blocked they way only then they start help me. Seats are very small, no underarms and dirty black stains on it

The speedboat was over an hour late. During the transport, the whole interior smelled of exhaust to the point that I was breathing through my shirt.

We arrived at the destination almost 1.5h later than the ticket said. There was no AC, it smelled like gasoline the whole time and seats were extremely narrow.

After reading some bad reviews before taking the trip, I can honestly say I had a very positive experience. It was efficient, straightforward and I would definitely travel with Starfish again. I'm a bit confused about why others are so negative.

Start was not at 10:45am but at 11:15

Information on website was not given that the ferry haf multiple stops. We took 1hour longer than it said

Boat was playing loud music which is unnecessary, especially people who prefer to sleep.

The "boat" departed at 11:30 so more than one hour later than planned. Water entered the boat on people, during the travel.

They left us waiting for an hour!! And the boat smelled of petrol due to inappropriate ventilation

Timing was 1,5 hours later than it should be.

A bit of a walk to the boat. It was really hot when we stood still, no water was given but possibility to buy cold beer, not so smart at sea with waves and I don’t drink bear.

Great crossing from Sanur to Gili T

The journey took double the amount of time it said it would. The boat arrived late and then they wouldn’t let people sit upstairs so no one had anywhere to sit. Then when we finally arrive our bags were placed in the water and everything as a result was soaking wet.

Just as much as you can expect for the money you pay. Positive first: They are friendly, there is a toilet and the seats are quite comfortable. Negatives: -Departs way to late - the stated 3 hours could have never been realised with all the stops, the fuel refill and overall unorganised trip. At the end it had been a little more than 5 hours -Many stops that take way longer than stated -No way they ever did this tour in 3 hours... -very hot, no fans or anything else -very crowded, 3 seat-rows that, if there is someone next to you a little bit bigger than the norm, will get you some nice fullcontact ride for 5 hours + Because I expected this it is not that bad, especially if you're not in a hurry. But if time an important indicator for you, you should maybe stick to another company. Even though I don't know if they are better.

Had a quite rough trip during the bad weather, with some passengers already wore a life suits and scared. For the crews it may be a typical journey, but not for passengers who aren’t ready to risk their life or loose their belongings. The journey details, including the weather condition, needs to be informed clearly

speedboat was canceled, substitute (mantraexpress)came 2½h later. Arival at Padang Bai, not Sanur, nobody told us about that, chaos because of busshuttles to Sanur harbour...

3,5 hours later than was communicatie.

The trip itself was fine. But it was a little off putting that we first left the port of Sanur half an hour late, then stood still for one and a half hour in Nusa Penida for petrol before heading for Gili T. Why didn't they take the petrol in advance? 12go was not very helpful in the process towards the trip. I texted them if the boats were leaving on WhatsApp and never got a response.

The boat departure 30 minutes late and arrived one hour late. Staff making jokes and laughing when I asked for information

Hot sweaty and rough

Boat smell gasoline, 4h to go to sanur, so hot…

Getting wet even with closed windows, the final harbour at Nusa Penida was a different one than on the ticket

Late, made 2 stops when I bought a direct trip so we arrived late at destination!... Would not recommend.

The website is easy to understand, the details are clear and the process is fast.

Although this was supposed to be a direct trip from Sanur to Gili Trawangan, we were first sent to Nusa Penida, where we had to wait for 2 hours. After that, a van took us to another port, from where the 2nd boat to Gili Trawangan left.

No había aire acondicionado y hacía mucha calor.