Soutchai Travel

不推荐这次旅行。行程比预计时间晚了5个小时，我们中午12点才到，而不是早上7点。床铺极其不舒服。凌晨2点，巴士在路边抛锚，至少停了一个小时。车厢非常脏。

我觉得他忘了我们了。酒店工作人员帮我们上了车。

从万荣转车后，我们不得不联系运营商，因为不清楚我们需要在哪里搭乘下一班巴士，床很小，但符合预期

接送车没有出现。等了 2 个小时后，我叫了一辆嘟嘟车，因为这样我会错过大巴。这真是让人紧张。整辆巴士的人都得等我，我坐的是最后一个空座位。绝对不喜欢这样。

一个非常愉快和轻松的旅程。不得不在沙湾拿吉外换乘 30 分钟的小型货车，既安全又方便。床高度不超过 6 英尺，但舒适

我在使用 Soutchai Travel 时有过一次不愉快的经历。我以为我花了一大笔钱坐上了一辆漂亮的班车（如他们网页上的图片所示），但实际上我坐的只是一辆嘟嘟车，把我送到了中央车站，然后又坐上了一辆又脏又旧的公共汽车。但时间管理方式比这更让我烦恼。我按照指示在接送时间前 30 分钟就准备好了。嘟嘟车司机大约在 40 分钟后出现。没关系，随便吧。然后我们开车穿过城镇到另一家酒店再次接客。另一名乘客不在。我又在那里坐了 25 分钟，司机终于放弃了，我们去了中央车站。他和我一样在车站买了票；车站离我住的地方只有 10 分钟的步行路程。我真的希望我当时就这么做了。毫无理由地比预期晚离开万象让我对赶上乌隆他尼的航班感到压力很大。 TL;DR - 我为 Soutchai 支付了高价，但它浪费了我的时间并让我感到压力很大。

根据服务条款，他们可以更改车型。我预订的是一辆行程5.5小时的小型货车，结果却坐上了一辆行程近8小时的大巴。问题不在于车型变更，而在于行程时间变更。我预订的是上午11:30到下午5:00，新的行程时间却是下午1:00到晚上8:30。结果，我不得不从上午10:30就开始在候车大厅等车，白白浪费了一天的时间。而且，我到的时候比他们说的还要晚。我尝试联系巴士公司，但凭证上的电话号码打不通。我在谷歌上找到的号码虽然能打通，但却无人接听。

英语* / 德语 英语 // 我们预订了上午 9 点的服务，但一个半小时后我们不得不打电话给热线，询问为什么没有人来接我们。显然时间不对，班车要到中午 12 点才出发。打电话之后，一辆私家车很快就来接我们了，然后我们不得不在班车附近再等一个小时才能出发。班车本身完好无损，我们很快就到达了目的地。注意保管好您的随身物品！工作人员好心地把我的帽子放在了我的座位上，但不幸的是，没有乘坐班车，而是乘坐了另一辆。所以我的帽子现在没了。德语 // 我们预订了上午 9 点的服务，但一个半小时后我们不得不打电话给热线，询问为什么没有人来接我们。显然时间不对，班车要到中午 12 点才出发。打电话之后，一辆私家车很快就来接我们了，然后我们不得不在班车附近再等一个小时才能出发。班车本身完好无损，我们很快就到达了目的地。注意保管好您的随身物品！有人好心地把我的帽子放在了我的座位上，但很遗憾，他们没有乘坐班车，而是乘坐了另一辆。所以，我的帽子现在不见了。*谷歌翻译

他们大喊叫醒我们去检查站 对我们大喊大叫，因为我们想换座位 最喜欢老挝人 不会说英语，只是拍拍我们的肩膀然后走，所以我们不得不跟着他们。

司机来得太早了，敞篷车虽然还行，但我一直担心行李会掉下来。现在想想，我应该自己买票，然后叫辆Grab出租车去汽车站。那样更舒服，等待时间更短，也便宜得多。

巴士没有官方停靠站，车内有蚊子和苍蝇。座位没有给腿部空间太多。唯一的好处是：空调。

请更新您的酒店列表。我们所在的酒店名称已更改，不在您的接送列表中。 Laotel Vientiane 曾经是美居酒店。

车上挤满了人！我们的行李都放在脚边。离开万荣的时候有点混乱，但最终还是准时到达了。道路蜿蜒曲折，有些路段路面崎岖，但司机驾驶得很好。

从万象到万荣的旅程是乘坐公共汽车进行的，进展顺利。然而，20分钟后，公交车停了下来，因为司机接到电话，将用额外的车辆将两名迟到的乘客送上公交车。结果，约30名准时到达的乘客却不得不在中途等待近半个小时。这对于付费客户来说是绝对不能接受和不公平的。特别是因为这两个人可以在同一天参加第二次旅行。

我们按约定时间从指定酒店出发。旅途顺利，巴士准时抵达万象。

巴士很好。目的地不是任何酒店，他们会把你送到中央枢纽，你需要付钱乘坐嘟嘟车送你到最终目的地。我们额外花了 6 美元

一切都很顺利，巴士满载。离开的有点晚了，因为他们很友善地等待了一些很晚的游客！

在这个网站上买没有意义，浪费时间和金钱，最好直接去万象汽车站。除此之外，这次旅行还是很不错的。

老挝的公共道路尽可能地舒适……但一切都在计划之内！

我本来打算乘公共汽车旅行，他们提前告诉我我会乘面包车旅行。如果您预订了相当多的人并带着他们的行李就可以了。他们预计我们 13 岁会坐在一辆挤满行李的货车里。回到汽车站，我要求换车。我终于在更好的条件下旅行了。我从之前的旅客投诉中了解到这一点。如果您认为它们对您有意义，请查看评论。我们，作为旅行者，会花时间写下它们。

按照时间来，没问题，巴士很舒服

首先，我们被塞进一辆人多得离谱的小巴里，然后不得不在万象的某个地方换乘。幸好其他乘客告诉我们这些欧洲人需要换乘，否则我们还得被困在小巴里。半个多小时后，我们终于出发了。VIP巴士很不错，我真是太幸运了，因为我没提前预订。这让漫长的旅程变得轻松多了。当然，途中在加油站（那里有超市和洗手间）的“例行”停留也包含在内……

我们被塞进一辆勉强能容下我们所有人的微型巴士，所以我不得不坐在前排中间的座位上，那里的座位很硬，不像其他人坐的座位，差别简直是天壤之别，这让旅途非常不舒服，不过司机提前一个小时把我们送到了那里，这是件好事，他也很友善

接我们这总是好的。我们开车时行李舱门打开了，这不太让人放心，但我们认为没有人丢失行李

一辆小货车里有很多人，行李存放在车顶行李架上，司机沿途多次停下来取更多包裹。我们已经知道路况不好，所以没有抱怨，但我们认为，由于这个原因和天气（雾太大），司机应该更加小心

旅途安全舒适。不过，巴士在半路上开始漏气，但幸运的是，司机用一块塑料袋就修好了。

良好的乘坐体验，不错的巴士和司机。不到 4 个小时就做好了。

司机在路上似乎不太自信，有时感觉很危险。好的一面是，巴士提前 15 分钟出发，不需要 6 个小时，更像是 4.5 个小时 - 中间有 30 分钟的食物停留和 10 分钟的厕所休息时间。

预计用时6小时。司机花了4小时。太棒了！旅途还不错。我经历过更糟糕的路况。唯一的缺点是：司机短暂休息了两次去方便，而且没有询问乘客。

我们很不高兴，一旦我们在万荣登上了迷你巴士，我们不得不在同一个地方来回开车很长时间来接其他没有准时准备好的旅客。迷你面包车没有足够的空间容纳我们的每个人和我们的行李，4 小时多的旅程非常拥挤。

床铺又窄又短。由于两个人总是睡在一张铺位上，所以我们很高兴一起旅行。我们更不愿意和一个陌生人睡在一张如此靠近的床上。

司机们为了准时不择手段。道路非常糟糕而且颠簸，我们好几次都被从座位上摔下来。我们沿着一条山路，在浓雾中、在深深的泥浆中飞驰。最后我们提前了 20 分钟到达，但这对我来说是迄今为止亚洲最糟糕的旅程。

巴士不错，乘坐体验也很好。但是，这家公司不应该在网上宣称行程只需3小时（对于这段旅程来说完全不现实），因为实际需要4.5小时（这完全可以接受），尤其是在他们的实体店里宣传的行程时间却不一样……12.go也应该监控其网站上不切实际的行程时间……

路况糟糕。花了 5 个小时，而不是“广告”上说的 3 个小时。巴士满员（一些付费乘客被拒之门外）。座位很硬，但巴士不旧，司机也很好（车速不太快等）。

实际的巴士绝对没问题——实际上比预期的要好一点。我的接机完全搞砸了 - 我的酒店无法提供所以我不得不去另一家酒店接机这很公平，但它没有到达而且我的电话号码也没有工作。我很幸运，虽然我不是他们的客人，但接我的酒店真的很有帮助，找到了另一个联系电话，并解决了问题。接机司机然后把我带到了公交车站（仍然很及时）整理了我的车票并把我带到了正确的公交车上，这就是为什么我仍然给 3 星的原因，因为尽管有一些问题，但最终一切都解决了压力。

对于欧洲人来说，巴士上的客舱非常小。大概是 1.20 x 1.60 米。而且你必须和两个人一起睡在这个客舱里。

The shuttle bus never picked me up. I had to contact them to find out where they were. They sent a taxi, who asked me for payment as he was not informed the ride had been paid. When we reached the Thai Border crossing, I was held up and the bus left me there! I had to call a taxi to get to the bus station. I still have not heard back about reimbursement of the taxi.

The departure time on the ticket was 8 am, and I was supposed to be waiting at least 30 minutes before that. In the end, they picked me up almost at 9 with a tuk-tuk. Then we went to a place where they keep their buses, and we waited there until 10 am (so already 2 hours after the departure time stated on the ticket). In the end, they took so many people that they had to add some extra “chairs” to the van, and those poor people were sitting in very bad conditions. I felt sorry for them. And of course, we arrived in Vientiane later than the time stated on the ticket.

Pretty nice on the way to Pakse. Nothing to complain about. Clean and fast. On the way back it was freezing the aircon was so cold all of us were shivering, and we got stopped while police searched bus

Fully understanding this company is local, I get why they only speak their language. However, when you have a large percentage of travelers who are tourists, and a vast majority of them speak English, it might be a good idea to have a local who is multi-lingual to assist travelers at the bus station AND on the bus. The stops that offer toilet breaks is confusing when people are constantly loading and unloading throughout the trip. At the very least, the rest stops should be listed on 12Go's site when purchasing the ticket, or on the app, or via text (LINE, Whatsapp) before arriving at the stop so passengers can prepare. The transfer was horrendous! Was told IN WRITING via email, "Vientiane Transfer" meant I'd be picked up at my hotel, only to find out, it was too far out, which caused me to miss the bus AND had to pay another night at the hotel. Next day took a taxi to one of the pickup places (One Vientiane Hotel) only to be told to walk (with all my luggage) to what appeared to be a laundry location, to wait for transportation to the bus station. I could've just gone to the bus station, it was closer to my hotel than the pickup spot and less LAK! Then, while waiting, the laundry person's cat, which I'm not a fan of (not a cat person) kept bothering me. It was annoying and uncomfortable, she kept calling it away. After waiting for 40 minutes she hurries me into a car with 2 other people and drives like a lunatic while arguing with someone on her cell. Get to the bus station (where I could've gone in the first place) load the bus after 30+ minutes of waiting, get to the LAO border and immigration to check out, back to the van, to Thailand immigration/boarder, then to the final bus to get back to CM. The experience was INSANE, with no one explaining anything. We all were just following each other. The best thing was the lady who waited for all passengers to get through Immigration before we boarded the van, to get to our respective buses at different locations. She spoke enough English to communicate with us effectively. I hope she gets paid very well, cause that seems like a harrowing job. But I was very thankful for her and her assistance during the entire debacle. Finally, the bus to CM arrived, but it was shaky, meaning it rocked side-to-side, and the suspension had us bouncing like balls. We were ROCKING AND ROLLING, literally! Not fun, through winding roads in the mountains! I've taken several bus lines before, but will never use this one again. Unfortunately it was the only one available for the time I wanted to get back to CM. Next time I'll fly.

The first bus took 2 hours longer than it was supposed to for no apparent reason. Due to this we missed the second bus by an hour and I was forced to stay in Pakse for 24 hours for the next bus. The second day with almost no guidance I rode on four different vehicles and arrived in Phnom Penh after a 13 hours, and a total of 53 hours, 33 hours later than expected. The company did pay for my accommodation in Pakse but I would not recommend this route unless you are fine with having ur plans upended for a couple days and spending days in the car.

It was a 9 h trip experience in a regular bus. It stop every moment for food, for WC, too pick up people. Although people don't speak english, try to help you in every moment

Time of departure Sunday 03 Aug for 1300 hrs Vientiane ~> Thakhek Received an email update at 9am the same morning of the departure to be in the hotel reception by 1100am. Collected at 11:15 for a car transfer. on board the bus 1200 hrs. The two of us were first on board. Bus eventually 95% full. Seats comfortable, partial inclining seats like a plane. Tiny overhead storage. Standard under seat storage. Main hold storage was dry and reasonably clean. You may get the odd inconsiderate passenger who has their phone volume up load whilst flipping though annoying reels and clips ! Take ear plugs or covers. Arrived an hour early, probably due to it being Sunday low traffic density. Overall very pleased with the 12Go purchased $18 seat tickets. trip

The bus was one hour to late, a bith risky to get our flight…

For the price wise, the trip were acceptable because we arrived our destination without any accident. But there was too much vehicle changes ,which we needed to carry around our luggage and there was only one break time for lunch. I mean there was no time for toilet and few minutes break to stop by local shop on our way. I respect their hard work of the driver and passengers ,our patient.

Great journey. I was picked up by the driver on time. Plenty of room in the van for my suitcase. Stop along the way to buy food. Chilled, relaxed journey. Thank you.

I have never expected to have 5 people sleep together

Firstly they said pickup was 1 o’clock however I didn’t get picked up until 2:15. They didn’t drop me off at the location it said. Instead I had to pay for a tuk tuk to take me there. Driver was very rude and not helpful even when I used google translate to make him understand better

No sleep because not enough place in the sleeping bus, and I had tonwait 2h30 for the tranfer to come

They didn't pick me up to go to the station as advertised in the PDF and ticket purchase. I had another company offer me a ride since they were already at my hostel and they were WAY more helpful