Sao Viet

Comfortable. We arrived ealier than expected and there was not much communication from the driver but good experience overall!

Everything was great! I booked a bus from the airport to Ha Giang. On the day of my arrival, I received a message telling me where to wait and asking me to let them know as soon as I had collected my luggage. I arrived 3 hours before the scheduled departure, and someone from the company came to pick me up, along with other travellers, and take me to their office. From there, I took the bus to their office in Ha Giang, where they also arranged a transfer to my hotel. I was even able to leave earlier than originally scheduled. The bus was very clean, and the whole experience was excellent. Don't be surprised if you don't always get clear explanations when changing transfers, as the language barrier can make communication a little difficult. However, the service was top-notch from start to finish. Highly recommended!

Great, safe. but when we got on the bus, we could tell that the air conditioning of the bus emitted a very mild odour. My friends’ and my throat and eyes after the trip were slightly uncomfortable.

Booked the bus from Sapa to Hanoi. Bus was clear and on time. Had a toilet so we didn’t need to make too many stops. Arrived at Hanoi 15min early. Happy with the service

We arrived in Sa Pa with transportation to our hotel and the trip back to Hanoi also worked out fine. However the staff was quite rude and did not really make attempts to communicate with the guests. On the way back we were meant to make a stop in the middle of the trip but simply didn’t. But the bus cabin was comfortable and the journey worked out at the end. We were able to sleep too. The WiFi and usb ports also only worked half of the time. The toilet was operational and okay as well. You just can’t expect great customer service and communication.

Nice bus. Good communication

The service from bus staff was truly awful. Very rude.

Late arrival

The vehicle was great, but the drivers apparently didn't know where they were supposed to drop me off so it was kind of chaotic.

Such a cheap service. They charge 500,000₫ per person, yet they still hesitate to provide toilet paper and hand soap in the washroom.

It was the first time I took a bus with sleeping berths. An interesting experience.

Took the 10:30 bus from Hanoi to Sapa. The bus was about 40minutes late, but the sleeper cabins were comfortable, clean and good WiFi on board. We had a stop for lunch halfway through. Due to traffic/road conditions, we arrived 1hr later than planned. Staff on the bus were very direct and came across rude when shouting instructions. I also saw them throw someone’s bag off the bus when we arrived to Sapa, and it landed in the mud, as they were trying to unload the bags quickly. Overall an ok journey if you’re prepared for their shouty, abrupt manner! Got to our destination safely which is the main thing.

Great way to travel plenty of space.

Really nice and comfortable

It’ll be nice if the WiFi actually worked at least on ONE of the trips I have taken.

the ride was okay, but the crew were unpleasant and very rude. for me as a tourist, cant connect in English at all, not recommended at all. also late in 30 minutes i prefer use different company

I was impressed by the service, the cleanliness and the comfort of the ride. The bus departed on time, we had one stop for a meal and bathroom and then arrived right around on time in Hanoi on the edge of the Old Quarter. I really appreciated the shoe bags and not allowing shoes in the bus to keep it clean. They even give you slippers to use during the break. There was an announcement a few minutes prior to the stop in Vietnamese and English, which was much appreciated.

Very good riide. It would be nice if driver would be more communicative

Friendly,professionalism are there to be felt and free pick up services from various hotel locations to the actual bus departure location are very helpful for travelers as well.

We buy WA fully support BUT it is only waste money as there is no service / WA support provided! Please improve your service 12gp. Asia accordingly. For the bus: 1. The bus departed on time and arrived at Noi Bai Airport 30 minutes earlier than the expected time. 2. Related to bus condition, hospitality & service, please refers to other reviews as it is true. The bus quite smell, and the staff not quite helpful, etc.

Very pleased and satisfied

Regarding the bus the loo was dirty and stinking. I agree it’s a bus and people is but some cleanliness. The power points nothing worked so all our electronics died 🙁 but otherwise it was good the staff was helpful and easy to understand

It is a good option for people who prioritize a strict time schedule. I have seen many bad reviews for this bus operator on Google, but from my experience, it was okay. However, if you want a good night's sleep and a quiet ride, I wouldn't recommend it.

Bus was on time, travel was smooth and lunch break long enough. For tall people like me it was not 100% confortable, however still very good and i fully under reasons behind...

The service was very flexible, our flight was delayed, but Sao Viet changed our transport service

Well informed. Took us directly to our hotel.

Very good bus

I paid to be dropped off at the location I specified. I received a confirmation, yet the driver asked me to pay an extra 400,000 because it was too far from the center of Sapa. I do not find this honest on your part

The Sao Viet driver was a little impatient, the seats were not in a good sape - the head pillow got disconnected. Overall the trip went quite smooth and fast

It was something different to sleep in a bus, it was a luxury way to go to sapa and I would definetly use this bus again, FWY: GET MOTION SICKNESS just in case and also if you want to sleep whole trip, because it is a curvy road.

The bus was a little late and inside i wish it were cleaner, everything else was okay.

It’s not comfortable and my booking drop point at my hotel. Unfortunately, they refused to take me to the hotel and forced me to hire Taxi to hotel in my own.

No pillow, no water

Loved the bus. So comfy. Everything worked. Sleeper bus - can recommend. Only bad thing was the lunch stop - food terrible and incorrect change given.

Honestly just a mess . Reception put us on wrong bus, it was 2hrs longer than it should have been as a result. The driver screamed the whole time, he honked for like a minute at a time.

Clean

We couldn't sleep because bus was shaking too much. Plus one seat couldn't bend totally meaning you were half up and one seat had problem with air conditioner so it was freezing

A must-do experience if you're traveling to Vietnam! The trip from Hanoi to SaPa was flawless 👍

The seats were not comfortable at all. You can not eat a snack in the bus. Wifi wasn't working

The transaction was smooth and you update very quickly.

Ticketing, catching bus and our sleeper beds all good. The toilet stops are short but enough

At the waiting point there was everything; snacks, toilet, drinks and a place to chill. The bus was good, but didn’t like that we couldn’t eat on it. The drivers and other people were very loud. They didn't take into account the passengers who wanted to sleep. There were also a lot of random stops in the traffic jam. As a result, we arrived an hour later instead of half an hour later. When we were dropped off, everything had to happen really fast. I didn't find them friendly or accommodating. A plus is that there was a toilet on the bus.

Only great because staff were pushy and headrest broken. Toilet breaks not clear. Told off for trying to use the entertainment tv.

The journey departed on time, although the trip to Sapa took longer than advertised. Overall, it was a comfortable, clean, and safe ride, and the staff were kind, courteous, and helpful throughout. There are, however, a few areas for improvement. Wi-Fi would be a welcome addition, the bathroom should have running water, and the blankets could be cleaner. The LCD entertainment screen was also not working during the journey. In addition, the ticket showed the wrong departure address in Hanoi, which caused unnecessary confusion. Despite these issues, the overall experience was positive, and with a few improvements, this would be an excellent transport service

There was no clear communication from the teams end and people were extremely arogant looking at us like we comf from

My journey from Hanoi to Sa Pa with Sao Viet was very good. The driver was punctual, and I was satisfied with the overall service. During one of the rest stops, I got off the bus for a few minutes. Even though it was time to leave, the driver kindly allowed me a little extra time to buy a snack and waited for me. I really appreciated that gesture. The 6-hour journey was comfortable, we arrived on time, and everything went smoothly. Overall, I had a very positive experience and would recommend this company.

In a 5+hr bus trip which covered lunch time, they did not stop. Lucky they did have a toilet onboard.

Good driver, clean cabins and walkway, we got back to Hà Nội at 11:30pm instead of 12am which I was grateful for!!

This was the first time I used a sleep bus in my life. My wife had a good sleep so everything everything was well :)

Crazy driver doing snake driving all time. Sleeper bus was pointless because you were more worried about not falling out of the cabin and wondering if this is your last day on earth. Drop-off tottotally unclear until arrival at 5:00 am. No Whatsapp support from company