New Way Travel

There was some misguiding where to go out of the route for me

1 hour and 40 minutes of delay. We had to change the bus after a few hours in the night. Comfortable seats

The bus was late, we had to wait on the road for 1hour. Our luggages forgotten on an other stop…. Not the best travel of my trip

Payed for a bus, ended up with a limousine. 2:00 late on schedule + additional stops non scheduled.

Five hours delay. Someone was smoking in the bus and People werk speaking load.

We got picked up 1 hour too late

The seat wasn't comfortable, I couldn't adjust the seat because the control didn't work. I could also feel the bumps.

actually it was not bad but the driver was a really bad guy he was not nice

First of all, I can’t fault the driving staff and the condition of the bus itself it was very good. But don’t book with this company, if you want a straight forward travel experience. Firstly, they told me that the bus we were booked on was broken down and we would need to get a mini bus to another town to then catch another bus. The location of pick up changed completely. After we had done 3 hrs on a mini bus, when we get to the main bus that was taking us to Da Nang, we are told by a lady on the phone. (Assuming operator staff) that even though we booked 2 cabins we would need to share a cabin as they had overbooked the bus. I argued and said that I will not be doing that as I had paid for 2 cabins, to then almost be guilt tripped into it. Had things said to me like “well if you don’t comply we will have to leave people behind” it is not my fault if they overbooked their transport. The bus was really nice and the driving staff were excellent! But the way it’s operated is awful

The Bus was new and verrigood. But the divers not stoppt for same breck. Not ohne stopp for Toilette or wenn samewere in the nowere. baggage

We did not get what was advertised. There were changes in pick-up and buses. The trip was a pain. Drivers drove like crazy and smoked in the bus. The company cancelled our initial bus so we had to change buses. “Bed” is maybe 1,6 m and the blanket was dirty. Toilet was disgusting.

Nice that you have a later option to leave the island.

Narrow seats, 3 in a row, driver was speeding and braking all the time, so we waren't able to sleep at all, we're sliding all over the seat, bus salon was filled with cigarette smoke. But we arrived 2 hours early.

Bus was 1h late, dirty and we couldn’t put our luggage the the cargo space.

Proposed an alternative solution after a bus was unavailable.

Well organized pick up, Easy communication through hotline. Gad good sleep. Arrived at 3:30am, not at 7am.

No pillows made the cabin less comfortable. Driver missed a pickup and went back which took 55 mins. Driver drove very fast, braked hard and pressed histhe horn A LOT (THIS IS SUPPOSED TO BE A SLEEPER BUS). I counted 53 horn operations between 22:00 and 23:00. I felt VERY unsafe! And even though bus went back to pick up forgotten passenger (effectively starting the journey at 19:55), we arrived almost 2h early at our destination. Had the driver slowed down we could have easily arrived on time and had a more pleasant journey.

Hectic and rushed driving, cold AC blasting. Couldn't sleep in the 'sleeper' bus due to all this. Arrived very early at 6 am instead of 8 and got kicked out when it was dark and cold with nowhere to go.

They changed my trip time and also the bus type and company. I ended up traveling with the company Queen in not a premium bus, where the bed didn’t lie flat (I booked one more expensive where it was supposed to recline completely). Anyway, it was completely uncomfortable, and to not mention that the bus was old and the seats dirty. The bus also was carrying so many boxes that we had to carry our luggage with us on the bus, and subsequently the driver made soooo many stops during the trip to unload it, that the trip took 16 hours (Ninh binh to Hoi an - 10h on Google Maps, they already sell it as 13h, and still was longer than that).

Last Sleeper Bus Out Of Cat Ba. Limousine bus picked us up outside the hotel and brought us via speedboat to the mainland. Sleeper bus collected us from there and straight to Tam Coc

All punctu