GreenLion Bus

我们很早就通过电子邮件得知将会有 15 分钟的延误。在公共汽车上，公共汽车司机决定了我们应该坐在哪里，并告诉我们三个人坐在最后一排，尽管还有一个空座位。当我们询问为什么我们不能分开以便有更多空间时，我们被告知我们没有预订这个座位（但我们无法在预订时选择它），并且巴士公司会使用公交车上的相机。

不会说英语的司机。无线网络不工作。用于加载电话的 USB 端口不起作用。没有时间在酒店吃早餐。我们早上 6:30 去吃早餐，但司机已经到了酒店，想直接前往。预约时间是早上7点

出色的。准时出发，良好且安全的驾驶，良好的服务和客户服务的良好沟通。它不是 5 星级的唯一原因是，很多通讯都提到预计到达时间为晚上 8 点（如果下午 3 点离开萨帕前往河内），但与 greenlion 的直接电子邮件通讯却说晚上 8:30。然后我们晚上8点50分左右到达。

The staff is supportive and everything is well organized. On short notice we asked for picking us up from the hotel in Hanoi and bringing us to the hotel in Sapa. The bus driver did his job very well and we had 3 stops in total. I would book here again.

Got us to our destination, but the driver can be a bit reckless. Clean/comfortable shuttle van. Able to pick up/drop off from hotel. Plus point, they make two stops along the way for restroom, so that was good. Something to also take note of, they told us 2:30pm pick up, but driver came at 1:45pm and was rushing us whilst we were waiting for our food at the hotel. Made it seem like it was our fault for not being timely.

The driver came 30 minutes late. Seat at the door to the back 2 rows is broken, so you have to squeeze hard to get in and out. Trash was left from previous passengers - did not get a cleaning service. Driver was very impolite, he drove past my hotel -didn’t bother to turn around, just simply asked us a couple of senior citizens to get off since it’s only 100 meters of uphill walking with our suitcases!

Nothing happened according to the contract and what's been told prior to the trip. We book the ENTIRE van. When we got in, the driver announced that 2 people were joining us. So 2 of us had to spend the 6.5 hours (not 5) next to the driver with no space to our legs. Not at all the vip experience we booked. They booked these people the night before to get extra money, however they indeed paid for 4 seats to have room for their luggage. The organizer said that the driver will make it up by getting us coffee (never happened), when we already actually shared coffee and treats with him from the beginning. Not refund was ever made to the 2 extra people of for us. And a coffee worth 20cts would have not compensate the 2 VIP seats and a PRIVATE van we booked 1 month earlier. When booking with them... Ask the right questions as their standards and contracts definitely don't work as they're supposed to. So make sure you ask before, and my advise would be to just book through WhatsApp and pay on the spot to avoid not getting the money back. Very disappointed. The organizer just stopped answering when I asked for a partial refund of the 2 seats.

The minivan was comfortable and clean and the pick up worked perfectly. Good driver and god english. We would definitively go again!

Really confortable seat with usb port to keep your phone/tablet charged. Also, they picked me up from almost 10km from the starting point, which is really a plus.

The vehicles are the best in town, super comfy, relaxing, clean and well maintained. My drivers did a great job when it comes to driving style and safety precaution, and the last driver was so helpful in returning to my hotel to pick up my phone that I forgot. However, it is a pity that I cannot give you 5 stars rating as much as I enjoyed the two trips with you guys, simple because drivers were delayed for more than one hour for the first ride, and 30 minutes for the second, not to mention that they cannot peak English at all, something you really have to improve to be the best of the best. Overall, very happy with your service, and will book again anytime I would be back in Hanoi, thank you! Ivan

Iwe preferred ghe big bus today more confortable than the minibus of yesterday Perfect

Great trip. Driver picked us up at our hotel and dropped us off very close to where we needed to go. Comfortable and luxurious trip.

The bus was on time but it was not cleaned up from previous passengers. The driver didn’t speak English and drop us in the middle of Sa Pa far from the station. No WiFi

A little bit wild driver who talked on the phone a lot, bit the van was really comfortable and the service great. Recommend.

Very puntual and confortable. The only flaw was a little bit agressive driving

The Information told us to check in on location 30 min before depart, we can’t find any check in. Bus trip was good!

Despite our pick-up being a bit late (approximately 30 minutes), our trip from Ha Long to Hanoi went smoothly. The seats on the bus were comfortable, the airconditioning worked well and we were given complementary bottles of water. Overall, we had a comfortable, good value journey.

We were able to change he pick up from the default pick up point to our hotel the night before pick up which made it much easier and cheaper for us. Pick up was on time and the seats were very comfortable in the minibus

Overall our trip was quite good. The driver was very polite and helpfull, although he did not speak a lot of english. We were picked up on time, but finding the actual pick-up point was a bit difficult (taxi dropped us of in the wrong place and google maps was not very accurate). The seats were comfortable, and the massage feature was a nice bonus.

Great trip, good driver (although texting during driving is normal ;)) and lovely bus!

great driver: didn't honk 1 time the whole trip from sapa to hanoi!! picked us up at hotel exactly on time, very save driver, made good time & put us right in front of the hotel in hanoi! The only question I have is why my fellow passengers paid half of what we were charged? Not sure if making booking from Canada makes all the services more expensive. But overall I will highly recommend that service!

We thought we would get a seat with large chair as shown in picture. But once the van arrived, all seats are occupied so we need to sit at the back seats which we cannot adjust the seat. Its seem like the van went to pick up somewhere else before came to the pick-up point. But in the paper, it shows that no pick-up under any circumstance. So it really makes us confuse and not convenience.

Everything went smoothly, the drive was good. Only thing was we were supposed to get picked up at 7:15am and we got a call that he arrived at 6:20am!

The driver came to our hotel near Tuan Chau port to pick us up and drive quite smoothly on the way back to Hanoi.

Private shuttle, nice seats, comfortable, dropped right at station

Muy muy buen servicio. Muy recomendable

There was no snack. En the wifi was nog working. En not for every body was there water. The driver had een bad driving skill. You don't pass a other car in a blind corner.

Very comfort and spacious bus. The drivers are sometimes reckles, but maybe thats normal for asia. And they where both times a half hour late, but i think thats aswell asian standard

great driver: didn't honk 1 time the whole trip from sapa to hanoi!! picked us up at hotel exactly on time, avoided the dog on the highway & all other dangers along the winding roads just outside sapa. very save driver, made good time & put us right in front of the hotel in hanoi!

Good and comfortable trip. Only driver thinks he is lewis hamilton

Most of the trip went well, the driver didn't speak much English but was genuinely polite. We were hosted outside of the old quarter so we met the driver in the location provided when we made the reservation without any issues. We stopped twice in the way to rest and have some amazing natural fruit juices from the vendors in the rest stops. The only reason we don't give a 5 star review is due to the aggressive driving from Lao Cai to Sapa which is a dangerous looking mountain road. The driver would make some dangerous take overs with no visibility at all and sometimes even did turns completely on the opposite side of the road.

The pickup spot was completely unclear. I’d to call 3 times (very poor English speaking person on the phone) also because the “limousine” was > 30 minutes late! In the taxi 3 people of a Vietnamese family threw up multiple times. Taxi driver was helpfull and friendly. Further more it as a very bad experience.

Departure time from hotel was 15:00, luckily we arrived early (14:35) as the driver was already waiting for us. No Hello nothing , bag into the van and go in 1 minute ! Already an car realized the driver spoke very little to no English whatsoever. Driving felt, at times, unsafe but I guess that's the way they drive in Vietnam.