GO Family

他们错过了我的站点，但我能够与乘客沟通，让司机在下一个可停靠的地方停车。友好、乐于助人。

一切都很顺利，这真是个惊喜，因为我们乘坐的是一辆小巴，带了4个行李箱，但这完全不是问题，行李箱沿着走廊运送。由于车厢已满，巴士提前20分钟出发。旅行社的工作人员在候车大厅里找到我们，以便尽快安排我们出发。非常感谢！

一切都很好！他们让我在 Mo Chit BTS 站停车，超级方便 :)

網站上預定的是大巴士且提供預訂選位，但到了現場變成了ＭＩＮＩ ＶＡＮ 而且預定得選位也被取消 預訂12點的時間也變成了12點 40將近一點才開車

Second time we've used this transit around the area. While the van was bigger and in better condition, the fact we had to pay for extra seats again for one small suitcase and a bag but the area they stored said baggage was the 'non seated' area at the front of the van. And had piled multiple bags with ours, did they charge everyone? With the first one, we actually took a seat with the luggage but not this one is my point. Drive it's was nice, he was a little distracted used his phone a couple of times. But we arrived safe in Bangkok and ahead of time.

Comfortable, smooth, on time. I was confused as to where the departure was because I was waiting outside in front of the terminal but had to run through the mall and find the GO counter. Once I did, they took me to the bus.

Everything went smoothly

We payed 6 tickets, we are traveling 3 persing and 3 suitcases. So we payed for a Seat for the suitcase and the suitcases were placed in front and we had to dit nexg to another person. So the have dold are tickets twice

It was hot inside the bus and hard to navigate as a tourist

Retard 1 hour to start

We arrived at the bus terminal at 11:50. We were told the 12:00 bus was full and we had to wait for the next one. We showed them the tickets purchased for the 12:00 bus and they refused to let us on. We caught the next bus at 12:30.

The connection from Kanchanaburi station to Erawan was not a van, they put us to the old and local erawan bus. Minibus from Bangkok to Kanchanaburi was ok, no toilet breaks though.

A wonderful driver, I forgot my bag in his bus and he keeps it for me. Thank you so much for their honesty

Good help at the pick up bus station. However we were not dropped off at the bus station we booked and the driver made us get off without any help at all. Fortunately we are confident travellers and sorted ourselves out and helped another passenger

Time of departure and arrival were ok

Good réception and organisation of the minibus No extracharge for luggage. A littéralement problem with the back of the prévious seat witch falled from time to time on my knees Olympique this one in the minibus

Helpful check-in and we were able to board pretty early; as soon as we arrived at the Kanchanaburi bus terminal. Booking said we'd arrive at 5:15pm and I think we made it to the southern bus terminal around 5:30. You walk over the pedestrian bridge (2 stories of steep narrow stairs) to get to the terminal in Bangkok after you disembark so if you have a lot of luggage it will be difficult.

We have no information that the bus does several stops, so we don’t know where we have to get off. We have no information on the last stop the bus does. The bus does a looooot of stops during the ride and even takes cats in boxes on the road, ending doing a lot of noise during an hour continue.

It’s exactly what you would expect for the price:) seats are relatively comfortable air con is good

Decided not to run the advertised time had to wait an extra 1 1/2 hours and then delayed next bus until it was full so total trip was nearly double the original time

No luggage space but driving was safe & everything was organised well

We arrived 20 minutes late, and the bus was to little and too old

On the 12go website, it was stated that we should book an additional seat if we have large luggage. That’s why we booked 3 seats for 2 people. However, there was actually luggage space at the back of the bus. Even though we arrived early at the bus station, all seats were already taken right after the luggage was loaded. There were two seats left, but we couldn’t sit together. Other passengers had placed their bags on the seats, which made it difficult to sit properly and led to back pain. Since we paid for three seats but didn’t even get one comfortable seat per person, we feel this is not good service. Otherwise, the bus itself seemed comfortable and was reasonably on time.

the booked express minibus was full, we had to leave later

The overall experience was good, but just get tickets at the station for same or slightly cheaper, without the time/refund limits.

Though the transport was on time, and the driver was polite, his driving way was incredibly risky. Very aggressive and sometimes we felt really fear.

Everything perfect

Everything went great, it was a bit cold and the driver drove a bit

Perfect and easy to find

We were comfortable in the first minibus which had AC plus we paid for an additional seat for our luggage which worked out great. But then we transferred to another minibus with only fans and were crammed in. We did not have additional space for the luggage so it was very uncomfortable. We were unaware of the transfer beforehand. The first bus did not stop for a bathroom break after 2 hours. Then when we transferred we asked to stop and the driver kindly did at a gas station which the first driver refused to do after asking. I would probably not do this again as all the information was unclear to us beforehand.

The vehicle was not a "Class 2" Express bus as pictured on the website, but a small minivan. Hence the ride wasn't very comfortable.

Hospitality perfect. No airco, hard seat. Now I understand why there are so many massage salons.

Overall a good experience, however very little room for additional luggage (e.g. suitcases or backpacks).

Several seat are broken. And lagages are under the seat in front of us and we didnt have place for the legs

I was put on a different type of bus than I paid for on the ticker. It was very cramped and had bad suspension.

We buy ticket for 9am, they ask to be there for 8:30am. But the bus only leave at 9:30am. But the rest is great !

PDF voucher indicated wrong location for departure, didn't mention the track number at all. No information to be found at station, had to ask around and got send back and forth, ultimately causing me to miss departure. Operators booth didn't show their name clearly. When I approached their staff they were quite unfriendly.

From Bangkok southern terminal to Kanchanaburi. The booking information advised to arrive 30 minutes before the departure time but due to unexpected circumstances we were at the ticket booth 10 minutes before the departure time so we were told we can take the next bus 30 minutes after. The ticket booth operators were helpful and the bus driver took care of loading the luggage into the bus without us asking. The trip took approximately 2h 30m.

As often the driver stopped about 30 times to let people on or off or deliver packages. Part of how it works but it makes it an unnecessarily long journey. About halfway there a ten minute toilet break

Pay more, get less with “GO Family”. We booked a trip to Southern Terminal in Thonburi, but they put us on a van to Mor Chit. Luckily, we were able to jump off on the other side of the main road, but the post on 12go is misleading. Bus station service staff were rude and unfriendly. Driver was a nice guy, but he accepted a kitten delivery, so everyone on the van had to listen to a kitten crying for its mommy, until it fell asleep one hour later. Next time, pay less and get more!

Dropped us off close to our hotel was very good service thank you

Bus was on time ..really helpful staff at south terminal . Good journey,left a little late but still arrived in time . Great service as always .

Booking confirmation said 1:50h, but the ride took almost 3h. Had to book another, earlier ride back to Bangkok because we wouldn't be able to catch our connecting flight, if the travel back would be equally longer than advertised.

The lady at the booth was very friendly and made sure we got in the right bus on time, bringing is to the departure area. The bus was on time and brought us where we needed to be for a very low price. It was very warm in the van and the seats were not very comfortable

Fine ride. All the luggage stands in the middle

friendly and clear communication, punctual ride from Bangkok to Kanchanaburi.

Well done.

Half an Hour too late. The staff was very nice and helpful

I booked a bus from 13pm. They wait more than one hour for make the bus full before departure. Si i had more than 1 hours delay...

Easy, comfortable and on time