Family Service

司机一直低头看手机，还多次压线行驶。不过，高速公路上明明空无一人。然后，他竟然开始用镊子从脸上和鼻子里拔毛。真的假的？？？这在亚洲或许是正常的驾驶习惯，但我觉得，如果你是职业司机，载着客人，至少应该遵守一些交通规则吧。

我原以为我们会在13:30出发，但因为要等其他客人准备好，而且当时还下着雨，所以我们大约14:00才出发。我们没有坐小巴，而是坐了一辆更舒适的巴士。最终，我们比行程安排的时间提前到达了万荣。总之，服务很棒，出发晚了一点也没什么大不了的。

准时到酒店接我，小巴是全新的，很舒适，空调也很给力。司机驾驶技术娴熟，在拥堵路段和高速公路上都安全行驶。价格超级划算！

一切都很好，司机提前几分钟到达，我到机场时还有充足的时间

服务很棒，他们从我住的旅馆接我，然后送到河内汽车站。卧铺巴士非常舒适。途中经常停车方便上厕所和吃饭。过境手续组织得井井有条。

一切都很棒。酒店准时接机，接送快捷，小巴空间宽敞。

空调不太好用，座椅也有些不舒服。除此之外，一切都很顺利，我们很快就准时到达了目的地。

基本上性能如描述的那样并且良好。抵达按计划进行。从酒店到边境的年轻司机像个走狗一样开车。和其他客人都怕引起意外……

团队非常支持我！他们真的非常专业！非常感谢！

舒适又好坐。从酒店到酒店——无忧无虑的旅行。人比较多，所以他们给我们安排了一辆合适的巴士。我们迟到了一个小时，正如在老挝所预料的那样。

出租车比预定时间晚了40分钟来接我们。我们到达汽车站时，原定乘坐的面包车已经坐满了。幸运的是，我们换乘了另一辆开往同一地点的巴士。结果我们出发晚了一个半小时。最后，巴士把我们放在了一条街的中央。我们当时不在汽车站，而且巴士根本没有告诉我们为什么被拦在那里。

司机非常准时，甚至提前来接我们，在离开前他确保我们上了正确的车，为优质的服务喝彩

我们准时被嘟嘟车从酒店接走，送到集合地点。之后，我们按计划出发前往万荣。全程走高速公路，非常轻松，我们也准时到达了目的地。

14小时的路程花了20个小时！没有机械问题或交通问题，而是每 1-2 小时停下来抽烟和上厕所。凌晨 3 点，一名单身女性旅行者在巴色的路边下车，并被告知下车而不是公交车站。上车之前被告知我必须额外支付 50,000 叻才能上车。没有解释为什么。乘坐飞机需额外支付 20 英镑。但愿我做到了

The only good thing was the transfer from the hotel to the busstation. I got picked up on time and the guy brought me to the right bus. The bus from ride was bad. First of all the bus was completely full, not everyone had a real seat. The bus was suposed to start at 8am put it was 8.40am when we finally startet. The the bus stopped every five minutes, so we literally got nowhere. Suddenly the bus broke down so we stopped again for like an hour an I got no information about what was going on. We arrived in Luang Prabang 4 hours late and the busride was definitely way longer than 7 hours.

顺利从万象到达金边了，但是全程一共更换了8次车辆，其中巴色卧铺大巴下次处到巴色小汽车乘车点中间接驳的三轮车还额外收了我10万老挝基普。另外巴色小汽车的驾驶员刚开始并不认可我在网站上购买过车票，让我线下支付车费，我支付了，后面才退换给我，并完成了验票。 I arrived in Phnom Penh from Vientiane without incident, but I changed vehicles a total of 8 times. The first time, the sleeper bus in Pakse, and the rickshaw connecting to the Pakse minibus stop, charged me an extra 100,000 Lao Kip. Also, the driver of the Pakse minibus initially didn't recognize that I had purchased a ticket online and insisted I pay offline. After I paid, he refunded my ticket and verified it.

The van displayed on site is a little bit different , a lot different . It was a scrap van , imagine 2hrs with smell of diesel exhaust .

Waiting too much between connexion between the boundary and the station. Condition where pour.

Good service. On time. Driver did a great job - roads were bad! Plastic covered bus seats are not great - sweaty to sit on for long periods.

I am usually not too critical but this one wasn’t good. Booked a transfer from our airport hotel in Vientiane to Vang Vieng and were not picked up without any notice. After a call to the company running the service we were told our hotel was too far and we should report at another hotel for the next bus. Here we were picked up by a TukTuk who took us to a meetingpoint were we stuffed in a very hot bus, certainly not the minibus on the picture and departed 85 minutes late. Three hours after we were due to be picked up we passed our hotel (which was too far) enroute to Vang Vieng. Fortunately despite the temperature in the bus the rest of the trip was uneventful. Not 12GoAsia to blame but Family Services which was running the service.

The organization was good and quite clear, they really take care of you, and you cannot loose yourself. The issue is they promise you to get you to Chiang Mai at 6:00 am and they give you bus ticket on which it's written that the bus arrives at 8:40... Just let know customers the real time so they can chose wisely their options! Also mentioning the bus company would be good - The bus was really late (which is not their fault) and summed up in 4 hours delay which cancel my plans on arrival.

I thought the customer service from this company was great. They called day of to make sure I needed a ride to the pickup point. Every bit was smooth grabbed me from the hotel. They showed up at the bridge once I was done with immigration, and at every point made sure to tell me which bus plus where to get off. Amazing. The ride on the other hand was terrible the seating was way too cramped, and an uncomfortable ride for more than a stop or two. However, the driver got us there safe and sound.

I would really recommend this company. The organisation was excellent. I feel like the staff at every point really cared and made sure we were all ok. Everyone had a lovely attitude. The only reason I gave 4 stars instead of 5 was it would have been helpful to maybe have an itinerary or have pictures of where to wait or information about who was picking us up and where. It felt like we needed to have a lot of trust buttt! Everyone really did get us where we needed to be. I was wary because of experiences with other companies but I’d trust family service again.

I was picked up 2 hours late (since the driver did not come and get me, instead he picked up someone else even though I was ready) and piled into a 15 seater car with 18 people. I felt cramped and unsafe.

Sadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no. They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there... End of the day I got to where I was going

Wir haben einen Transfer von Vang Vieng nach Udon Thani gebucht in der Low Season. Pick up sehr pünktlich und Transfer zum Busbahnhof. Von dort fing es nach Vientiane zum HQ des Transporteurs Mit dem Taxi dann zu Busbahnhof und von dort mit dem Bus nach Udon Thani.

We were picked up by a tuk-tuk and taken to a “bus station,” where a full bus was already waiting. Some extra chairs were placed in the middle of the bus for us to use. There was very little legroom, especially if you’re taller than 1.85m.

They picked us up from our hotel and it was a comfortable trip.

It was ok and on time but just for you to know, the bed is not that long, I'm 181cm and it bend a bit the knees. Also, there was no food and stops during the trip. There was small bottes of water.

We'd heard horror stories about the sleeper bus, so we're expecting the worst, but in fact it was pretty good. The bus has two decks, an upper and a lower. Each deck has bunks down each side of the isle. Each bunk is low to the floor with a thin mattress about the size of a standard single bed, but they are sold for two people to a bunk, so you will have to get cosy with whoever you're sharing with. It was, fairly comfortable and we did manage to sleep , so much so that I woke up to find the bus almost empty as most of the passengers had already got off. The only issue was the inconsiderate passenger on the bunk opposite ours, who thought it OK to play annoying reels on her phone with the volume turned up at 03:20 in the morning.

Pickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem. Then tanked up. Then passed out hotel 1 hour after being picked up there But when we finally got glon the highway to VV it was fast and smooth. Just too much racing about back lanes in VTN.

My trip from Laos to Vietnam was honestly one of the worst travel experiences I’ve had. To start with, they clearly oversold the journey because there weren’t enough seats for everyone. I ended up sitting on a plastic chair in the aisle for two hours, which was uncomfortable and felt completely unsafe. What made things worse is that they force you to pay extra fees along the way, even though their website clearly states that you don’t have to. It felt misleading and dishonest, like they know exactly what they’re doing and just expect people to go along with it. The conditions on board were terrible too. They would consciously turn the air conditioning off, leaving everyone sweating, and you have no control over things like the lights. You’re basically stuck in whatever environment they decide. The driver didn’t help the situation either—he was extremely rude and rushed us at every point. His attitude was poor throughout the trip and he came across as unnecessarily aggressive and disrespectful. To top it all off, when they stopped for a “toilet break,” there were no proper facilities—just a bush on the side of the road. Considering this is a 30-hour journey, the fact that there’s no toilet on board is ridiculous. Overall, the entire experience felt poorly managed, uncomfortable, and unprofessional. I would strongly advise avoiding this service if you have any other option.

Had to sit on the floor half of the journey but at least was able to lay down in the aisle

old VAN overbooked ( 2 people were asked to leave and take the next one), not head rest, no airco, …

I paid for a Van and got a bus..

Crowded, bags by seats, eisle fold down seats used, over half hour late leaving. Old van.

It smelled very, very strongly of pee the whole time on the bus, it was horrible

Bus was confortable

The trip to Vientiane went well. The schedule was respected. It's really a shame that the tuk-tuk driver who picked me up at the hotel didn't help load our heavy luggage into the tuk-tuk. As I was the first person to get in, no one could help me, and it was very frustrating. Later, in the minivan, the driver took care of our luggage.

The bed boxes are cramped - and shared - and space for hand luggage at a premium. My journey was from Vientiane to Siem Reap - 25 hours and a border crossing. This bus only took us to Pakse, Laos. No information about the number of times we’d have to change the bus (5 buses in total).

Fast and efficient

We booked a van.we had first a tuk tuk, who was late. Then instead of a van, we had a bus. The personal was not so friendly.

Van was packed, luggage stored in the aisle, A/C did not work (30 degrees outside), no communication from the driver

It's a bit cramped if you're tall but was fine for one night. Arrived early which was nice. Lights go off pretty early which is annoying If you're not tired. No curtains for privacy either

It was okay. It was a sleeper bus and not full at all, so that was quite comfortable. However, we chose the VIP bus because of the shorter time it takes than the regular bus, but it still took around 7-7,5 hours.

Replaced mini bus by bus and took more than 1 hour to depart

Just keep attention, as you have to share beds (or buy 2 tickets for yourself!!)

Ok. Bus broke down on route but was fixed in an hour

A bit confusing at times, but it all worked and timing was fine.

Nothing exceptional but to complain about