At Lanta Vacation

我们在甲米码头等了两个小时，在炎热的天气里等得太久了。

我们的司机孔先生非常友善，把我们照顾得无微不至。非常感谢。

以泰国的标准来看，这位司机算是比较准时的。他直接到酒店接我们，然后把我们送到新酒店的前台。

前往瑶亚岛的交通详情完全缺失。广告上说是3小时面包车加快艇的行程，但实际上，我们感觉像是在空调极差的面包车里待了3个小时。行程包括先乘渡轮，然后驱车前往甲米，途中还遇到了交通堵塞才到达快艇码头。快艇本身航行平稳，但服务却很不人性化。

您说到达时间是17:00，或者总是17:45到达！这对我们来说不是有用的信息。

接送准时，过境也很顺利。但是车厢内的空调实在太冷了，有人裹着毛巾取暖，有人坐了十分钟就下车到外面坐。除此之外，一切都很好。

不幸的是，我们晚点了一个半小时，或者更确切地说，面包车开得太慢了。我们还得当场多付300泰铢，因为我们的酒店显然离市区太远了（在兰塔古城，居然是岛的中心？！）。我们很少遇到这么颠簸的转车；车子完全超载了。

我们比预定时间晚了大约15分钟才被接走，这在这里很正常，所以不用担心！如果还有其他问题，随时可以拨打热线电话。我们乘坐的是一辆有空调的小巴，途中在加油站休息了10分钟上厕所。我们大约晚了30分钟到达，司机开得有点快，但总体来说很安全。强烈推荐这次旅行 :)

我们准时从酒店被接走。司机人很好，驾驶技术也很安全。到达目的地后，司机把我们送到了酒店。总而言之，一切都非常完美。

这次接送服务非常棒，舒适度也很好，让我们惊喜不已。司机准时到达酒店，驾驶非常谨慎。他甚至还在加油站停下来方便了一下。我们基本按时抵达了兰塔岛的住处。整个过程没有产生任何额外费用。强烈推荐这次接送服务！

我们预订了从奥南酒店到兰塔岛酒店的接送服务。在兰塔岛，司机停在一家代理处，对方告诉我们每人需要额外支付100泰铢才能到达酒店。车上另一位乘客甚至被要求支付200泰铢。预订时完全没有提到这一点！

我坐在司机和其他乘客中间，感觉很不舒服。

I needed help from customer service; I wanted to rebook. At Lanta didn't respond at all. We paid for the transfer but didn't use it and didn't receive a refund.

Great driver! We even tried to have a very broken English conversation (since i got the front seat) which was nice of him. Great service, helpful staff!

Vehicle ok but not much space because of luggage. Driver was 45min late for pick up. Traffic jam at ferry (which I read is the standard but not taken into account regarding transfer time).Driver get completely lost in Koh Lanta and at the end needs our smartphones with already running Google Maps to finally find the hotels. 2h15min late...

Driver was very rude. We booked and told the Arrival Location but he dropped us off in an other location. Not a good experience overall

I got picked up at 10:30, having got a message in the morning that was the plan (this should have been the day before). I had contacted them x2 on their WhatsApp helpline, but no response. The driver was occasionally taking risks, short cuts. We drive over 2hrs with no breaks for toilet stops. I feel for the drivers sake this should have happened as he was struggling to keep awake for the last 45mins into Phuket airport. My drop off was in Nai Yang, he then said if I paid him 50tbt he would drop me off at my hotel. The fact that I provided him sweets to keep awake, I was upset. It was not comfortable the last hour of driving.

The mini-bus was overloaded with luggage.

The driver was amazing, my transfer from Phuket to Ao Nang with another company was so bad, but this was amazing, great experience.

On time smooth driver

The van was modern and in good condition. Pickup was on time and I liked the fact that the pickup was confirmed by WhatsApp the day before. That’s where the good bit ends. Unfortunately the driver was the worst we ever had in all our years of using this type of transfer in Thailand. He started the journey by eating chicken and rice while driving. He then spent most of the rest of the journey scrolling through his phone looking for the next person to call and have a long conversation with. At one point he was doing 80kph in a 50 limit, in the rain, coming up to a red light whilst scrolling through his phone. I did not feel safe at that point!

Everything worked out just Fine!

Excellent. But the airport staff outside the front told me gate 6 doesn't exist and I need to wait in a different location. So I was almost late. Perhaps worth informing

Everybody, including ourselves, were picked up in Ao nang, but we, my wife and I , for some misterious reason, were charged an extra THB200, which we had to pay in cash to the driver on arrival to Koh Lanta. Did'nt get much joy or a logical explanation after enquiring online about this. Needless to say, we won't be using the same service again.

Transfer was efficient and easy, the driver was late by an hour which set us back a little but the bus, ferry and journey as a whole was great. I whatsapped the company as the PDF said to be there an hour before and they said the bus would arrive at a certain time, and then the bus was much later, this was slightly frustrating but not a major issue.

Extra fees asked despite the « from all hotels » at Koh Lanta and «to all hotels » at Ao Nang. We had to add 400baht per person !!

Friendly Driver, reliable pick Up, smooth ride

Wait super long in bus station and we switched 3 times the van … the worse is the driver (I think nobody told him) didn’t want to drive me to the hotel however the staff in the bus station suggest me to pay more for drop me off at my hotel instead of the mc Donald’s … the poor driver didn’t speak English it was hard to convince him to drive people, who paid more, to their hotel

Friendly driver . Car was compleate and Ride ok . We booked back drive too.

Mr Kong was very careful and kind with everybody for us to be confortable and he drop us off 1 by 1 properly and in time ! Thanks a lot mister Kong

Everything smooth, very recommended.

Pick up was in the 30 min scheduled, very nice modern bus with plenty of space. I was sitting in the back and had enough leg room while I am 1.93cm. Driver drove great although taking it a bit slower wouldn't mind me personally. We arrived 30m earlier than planned so that was great!

It was too hot in the car. We could not go to toilet. There was not enough space for the luggage.

Overall the trip was satisfactory, but our van came about 20 minutes before the given time, which is why we had to rush to catch it. Additionally, we had to wait about an hour at a transit station, because we needed to change to another van. In the end, we arrived an hour late, because the driver had to drop off people in a completely different place. The comfort was decent though.

Everything went well.👍

The company communicated well on where to meet for pick up with an easy to follow picture. They let us know when the vehicle was there and were available for questions. The drive itself was comfortable, very affordable, and safe! I was a solo rider, so safety and communication are very important for me, I highly recommend using this service and will use them again in the future!

Van was way over packed had people sitting on each other in the front seat and bags piled up everywhere in between the seats I was in the back and had two suit cases piled beside me plus my bag on my lab which was just a small backpack then three bags piled on the floor in front of me I could not get out without everything being moved for me was way over packed

nicest driver ever!

Speedy, efficient and reasonably comfortable.

The operator arrived more than half hour late to pick up us.

Very good travel experience. The driver was on time and professional.

The trip was smooth. Not very crowded in the van, so plenty of room for my giant suitcase. I paid another 200 Baht for the luggage before getting on the bus. We waited for about 1.5h for the boat, which then took another 1.5h to get to Koh Samui. It was difficult to bring the luggage when boarding because of the staircases. But getting off the boat was smooth (I don't know why there was no ramp when we were boarding). Although the website does not show the option of transferring to the hotel at Koh Samui, you can directly pay 150 Baht for that service at the bus terminal of Krabi. It would be better if it is stated on this website because I spent a while to find hotel-to-hotel transfer.

all good and on time, responsive, baggage was undamaged.. i recommend

Pick up bit late ! but great ride door.to.door will use again 😎

Mister Kong is an excellent driver and his family is very nice. They make everything to make you feel welcome. Top minibus too!!

Best bus driver ever, helped with our bags and even stopped at 7/11 to get some snacks for the drive. He got us there on schedule and was very sweet and a very safe driver

**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐** I am very disappointed with the driver's attitude and behavior during this transfer. I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**. If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier. The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving. I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle. Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey. **I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.** I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service. I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.

Everything smooth and comfortable

Smoothe ride. On time. One stop for food and bathroom. Great value. Would recommend. Went from Ao Nang to Kata

Black Tiger reduced the schedule without noticing