從波多格尼拉 到 八打雁的渡輪

Dear 12Go Customer Support Team, My name is Young Han. I am writing to request a refund of the outstanding EUR 74.40 for my original return ferry booking and to ask for an explanation of the fare difference between my outbound and return tickets. 1. Cancellation of the outbound ferry and the difficult situation we faced On October 1, 2026, my three companions and I arrived at Batangas Port in time for our scheduled ferry to Balatero Port, Puerto Galera. However, we found only a notice stating that the ferry was under maintenance. There were no staff members at the ticket desk to assist us, and no ferry was available. The four of us were extremely confused and distressed in an unfamiliar foreign country, with no one at the port to help us. We had no choice but to arrange a privately operated speedboat at a cost of USD 200 and pay PHP 2,500 for local transportation to reach its departure point. Unfortunately, receipts were not available for these payments. 2. Why we understood that our round-trip tickets were affected The information we received stated that ferry trips involving Batangas Port were canceled from October 1 through October 26. Since we had booked round-trip tickets, we naturally understood that both our outbound and return journeys were affected. At that stressful moment, we were unable to examine every detail of the notice carefully. We believe that if your company had clearly stated that our return ferry on October 4 from Balatero Port to Batangas Port was still operating as scheduled, we would have understood the situation much sooner. Such situations are not something travelers encounter frequently, and we had no reason to know how to interpret the cancellation notice under those circumstances. We relied on 12Go to provide clear and accurate information about our bookings. 3. We purchased another ticket directly through the 12Go website Because we understood that our original round-trip arrangements had been affected and needed to secure our return journey, we purchased another ferry ticket directly through the 12Go website on the evening of October 3, 2026. The new ticket was for October 4, departing Balatero Port at 11:00 AM and traveling to Batangas Port. The booking number was #QR-1338-20261002-33249730. We made this additional purchase through your own website because we trusted 12Go and believed we needed a new ticket to ensure our return to Batangas Port. Had your cancellation notice clearly explained that the original return service was operating normally, we would not have had to make this additional purchase or face the uncertainty and inconvenience that followed. 4. Our circumstances as four travelers celebrating our 70th birthdays All four of us are 69 years old and were traveling together to celebrate our upcoming 70th birthdays. This was a special trip for us, and we never expected to encounter such a stressful situation in an unfamiliar country, especially at a port where no staff were available to assist us. We understand that unexpected service cancellations can occur. However, we believe that clear, timely, and specific communication is essential, particularly when passengers have booked round-trip journeys. 5. Request for a refund and explanation of the fare difference The original payment details are as follows: Original total payment: EUR 119.05 Refund already received for the outbound booking: EUR 44.65 Outstanding amount requested: EUR 74.40 Original outbound booking: #12GO32654097 Original return booking: #12GO32654098 Additional ticket purchased through 12Go: #QR-1338-20261002-33249730 I respectfully request a refund of the remaining EUR 74.40 for my original return booking. I also request a detailed explanation of why the outbound fare was EUR 44.65 while the return fare was EUR 74.40, including a breakdown of ticket prices, service fees, and any other charges. Please review all three bookings together and consider the lack of clear clarification, the additional ticket purchase made through your own website, and the difficult circumstances we faced. We trusted 12Go to provide reliable booking services. I hope your company will handle this complaint fairly and provide a clear written response as soon as possible. Thank you for your attention. Sincerely, Young Han Email: young589kr@naver.com -----Original Message----- From: "12Go Support" To: ; Cc: Sent: 2026-10-01 (목) 14:49:07 (GMT+09:00) Subject: Important information regarding your booking #12GO32654097 ##- Please type your reply above this line. Do not forward emails -## Dear Young Han, Due to the cancelation of the trip Batangas Port to Balatero Port on 01-Oct-26 14:30:00 by Galerian Water Transport Services, we issued a refund of 44.65 EUR via Credit or Debit Cards. This message was sent when the funds left our account. Please expect them shortly. If you have any questions, please reply to this email. Best regards, 12Go team

Im not happy at all

Delayed trip

The operator and bus driver of ceres and goldstar transport are very helpful

easy and affordable. I totally recommend, it saves you time at the dock.

It is amazing Service and user friendly. But the price is too much high. Compare to Office Room purchase 300 PHP is extra charged by 12GO.

A bit disappointed because we were moved to the 11am flight when in fact we have paid and will of course be responsible to meeting and beat our time of reservation. Plus the person in the counter could have said it nicely instead of embarrassing me letting all other passengers hear about our concern. I think you should improve the services by letting the online confirmed and paid for tickets remain with their owners. Do not sell to others. It is the responsibility of the one coming to beat the reserved time.

The departure time is delayed, supposed to be 1pm but we depart at 2:30pm. Disappointing and disrespectful to people’s time!

All good only time in schedule was 45 minute and we did 1 hours and 15 minute

Everything was ok