Vietjet Air refused to allow correction of passenger name (from the usual abbreviated version of my first name 'Ben' to the full name as in passport 'Benedict'), even 3 days in advance of the return leg of the flight, though I had admitted the error and provided ample proof of identity, and contacted the airline customer support by phone and email to arrange correction. I was forced to pay for an extra ticket at the airport for both legs. This was unnecessary, not required by Thai authorities, and humiliating for me.
渡輪 高速郵輪, Seatran Discovery (ซีทราน), 2020年12月20日
EB
Emma B
Not great, cockroaches everywhere! Not comfortable at all. Air con barely worked
渡輪 高速郵輪, Songserm (ส่งเสริม), 2024年4月27日
DB
Daria B
The ferry works well. There are a lot of passengers but the crew do it's best to have a smooth boarding process. However customer service regards to beverages and snacks works only first 30 minutes. Such info is not provided in advance. It could be nice if such worning would be available before tickets purchasing. The ship is well and the chairs are comfortable. There is enough space for legs.
渡輪 高速郵輪, Songserm (ส่งเสริม), 2024年4月15日
R
Ruby
The booking process was smooth. The ferry and all the staff were wonderful! Upon arrival to Aonang Ñam Pier, the shuttle service was excellent!
Only suggestion is to provide a shaded tent where passengers can wait for boarding. Due to the intense sun. By the time you board you are very, dangerously overheated from the sun and dragging bags and waiting, that was my experience.
渡輪 快艇, Railay Eco Tour (ไร่เลย์ อีโค่ ทัวร์), 2024年4月2日
CS
Carenza S
All perfect except was really hard for me to find where to check in until I asked someone. I might just be dumb though
渡輪 高速郵輪, Songserm (ส่งเสริม), 2024年3月18日
LO
Lucas O
I have no problems travelling with them. 5 stars
渡輪 快艇, Phi Phi Kanichta Tour (พีพี ขนิษฐา ทัวร์), 2024年1月5日
ON
Oliver N
Fast and easy travel!
渡輪 標準艙, Urip Travel, 2023年12月13日
AB
Abigail B
Staff were super organised and kind. Smooth and easy process. Transfer to our hotel was also included in the price which was great.
渡輪 快艇, Railay Eco Tour (ไร่เลย์ อีโค่ ทัวร์), 2023年11月19日
JM
Jack M
Overall a pretty simple trip but delays and lack of communication from port staff made the start of the trip difficult.
渡輪 高速郵輪, Songserm (ส่งเสริม), 2023年11月10日
LT
Lukas T
Vehicle was not as shown in the pictures, no life vests provided, staff was very nice
