從八打雁 到 東敏多羅的渡輪

无需排队购票，出行更省心。

No need to queue for ticket. Less hassle on travel.

我们已经通过在线预订预订了 4 月 5 日下午 2 点 20 分的航班，这样可以更方便地到达港口，因为我有长辈陪同，这样我们就不用因为那天是圣周而排长队买票了。不幸的是，我们即将登上的那架飞机由于引擎问题而取消了。我们要求 Ocean Jet 的工作人员退款，他说我们可以在登机后获得退款，但当时才下午 1 点，所以我们需要等待。我们问是否还要等飞机，或者我们需要购买其他班轮的票以确保到达目的地，因为那天是圣周，正如我之前所说，港口有很多乘客，所以我们需要决定。他建议在其他班轮上买票，回去时退票。所以我们乘坐了不同的班轮。当我们 4 月 8 日回去时，我们在 Ocean Jet 的售票处要求退票。工作人员告诉我们，他们会优先处理所有 5:50am 的顾客，我们 5:30 就排队了，售票亭有 3 个收银员，还有优先通道，但我们没有优先权。我明白他们需要优先考虑购买 5:50am 票的顾客，但是我们呢？难道我们没有优先权吗？我不但有年长同伴，还提前买了票，交易无忧！我们提前订票以避免 4 月 5 日排长队，取消了登机，排了很长的队换其他班轮，那么退票时我们还需要等待吗？？？比如什么！！！！？？？我们已经因为引擎问题而麻烦了，那么退票时我们需要排那么长的队，不能优先考虑？？而且退款不是全额，有附加费。是的！我明白附加费越少，部分退款就越多。我真的希望你们能改进服务……员工很有礼貌，但需要培训一下如何处理这类问题。他们应该优先处理退款预订，而不是为了退款而让他们排长队，因为我们一开始就在网上预订，就是为了方便，不用排那么长的队。

We've booked for April 5, 2:20 pm via online booking for easier access at the port since I have senior companion for us not to take long que in getting ticket because it was holy week. Unfortunately the Jet that we're about to be board cancelled because of engine problem. We ask the staff of ocean jet for refund and he said we can get refund after the time of boarding but it was only 1:00 pm so we need to wait. We ask if are we still going to wait for the jet, or we need to buy ticket to other liner for sure arrival at our destination, because it was holy week as I've said earlier and there's a lot of passenger in the port so we need to decide. He suggest to get ticket at other liner and refund the ticket when going back. So we took different liner. When we are going back on Apr 8 we ask for a refund of our ticket at the ticketing booth of ocean jet. The staff told us that they will finish first all the customer for the 5:50am we were at the line by 5:30 am, there are 3 cashier in the ticket booth there is also priority lane yet we are not prioritize. I do understand that they need to prioritize the customer that are buying ticket for 5:50 am but how about us????? Are we not priority???? not only I have senior companion but got advance ticket for hassle free transaction! We booked earlier to avoid long queuing of line on April 5, have cancelled boarding, and took long line for other liner, then when refunding we need to wait??? ? Like what!!!!??????? We already got hassle beacuse of engine problem then when we are refunding we need to take that long line not to be priorities???? And the refund is not in full there are surcharger. And Yes! I do understand the less surcharges it part refund. I do hope that you improve your service... The staff are polite but need to be train in handling this kind of concern/issue/problem. They have to prioritize the refund booking and not to take them long line just to refund beacuse in the first place we booked online for our convenience not to take that long que of line.

trip was delayed for an hour

The fact that I was automatically enrolled in insurance was annoying. I had to go back and opt out of insurance, a very unfriendly experience.

The time of departure was moved about an hour, and we arrived after almost 2 hours of travel, that cause to us inconvenience because w missed the boat that will take us to our brgy.. But the entire travel was safe.

smooth transaction

quick and easy

No time difference between RORO and Supercat. Store inside the boat not much food option offered.

I booked online last Dec. 26, 2025 for Dec 28 2025 11am departure however, there was no notification of the cancellation of the trip schedule involving Starlite Ferries. I only found out when we showed up at the counter 45mins before 11am. To make matters worse, the next trip 1pm was fully booked without consideration of those from the cancelled trip. We were given options which are all inconvenient such as refund (may take 3days or more on my credit card, or to wait until 3pm the next scheduled trip so our family had to eat at the pier for lunch. The overall cost of my online booking is double the validated ticket cost when they printed it out. I am so discouraged by online booking with 12GO if you do not take care of your clients.

The trip was one hour delayed