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12go.asia.trace440@passmail.net I want to share my disappointing experience with Luxury Travel Vietnam's night VIP20 bus service from Hue to Ninh Binh.
**Service Date and Time:**
We booked the VIP20 bus for [insert date here], initially scheduled to depart at 8pm. However, the company unexpectedly notified us at 6pm that the departure time had changed, causing us to rush back to the hotel to gather our belongings. They did arrange a taxi from the hotel to the bus, which was appreciated.
**Service Quality:**
The communication regarding the departure time change was poor and caused unnecessary stress. Despite visiting their office earlier to confirm details, we were still left uncertain about the departure location until we were en route.
**Comfort:**
The bus we boarded was not the same as advertised. Instead of the spacious VIP20 bus we expected, we were placed on a different bus with more beds, resulting in cramped conditions that did not match what we paid for. The journey was not direct as promised, involving numerous stops and navigating small, winding roads that made sleep difficult, as anticipated.
**Staff:**
Upon boarding, neither the driver nor the assistant knew which company we had booked with, indicating a lack of coordination or communication within the company.
**Hygiene and Safety Concerns:**
To add to the disappointment, my backpack was returned to me at the destination with a strong odor, likely from unsanitary conditions on the bus. Shortly after the journey, I developed contact dermatitis on my right hamstring, a location that suggests it may have been caused by the bus seats.
**Overall Experience:**
Overall, the experience fell far short of expectations. The bus conditions, route deviations, and hygiene issues were significant drawbacks, making it difficult to recommend Luxury Travel Vietnam's VIP20 bus service for travelers seeking comfort and reliability.
Otobüs VIP 20, Vietnam Luxury Travel, 15 Haz 2024
ML
Marea LThe Bus was Nice, but the driver drove so fast and reckless so that the Bus was shaking and it was Hard to find some Sleep.
We First had to Drive with a transit vehicle to the Bus and he just dropped us off in the middle of nowhere. Would have been nice to know that.
Otobüs VIP 20, Duc Duong Bus, 2 Nis 2024
IZ
Israel Zfor some reason, once in the meeting point… someone told me (just me, not the rest of the passengers) to go with him as he needed to drop me somewhere else in his car. Was a little bit confusing and uncomfortable. So he dropped me off in a petrol station where another bus came to pick me up and I was the only passenger in that bus and they stopped on the road for more people and I was the only foreigner… and they asked me up to 3 times where should they drop me ? at least I arrived to my destination tho !
Otobüs VIP 20, Techbus VN JSC (Techbus Vietnam Joint stock company), 29 Mar 2024
AL
Alexander LWe had two beds in a nice and clean 4-Person-Cabin. The toilets were also clean. Thank you!!
Tren #SE20 VIP Sleeper 4x, Laman Express, 6 Oca 2024
KF
Konstantinos FWe was supposed to arrive to our destination at 8 am and we arrive at 4.30 am, so we had to wait in the night. And someone was sleeping in the floor next to our cabin
Otobüs VIP 20, Duc Duong Bus, 29 Ara 2023
JR
Jack RWasn't t bus that picked us up, it was queen Cafe.
Bus smelt really bad, which I got used to the seats were very dirty and uncomfortable. Leather was ripped on the chair, the pillow wasn't attached to the seats so they kept sliding and the recliner on the chair did not work. Also the seat I was in was none stop vibrating anytime the bus would idle.
Bus ride was relatively smooth compared to other sleeper busses I've experienced.
Otobüs VIP Sleeper 34, Techbus VN JSC (Techbus Vietnam Joint stock company), 24 Ara 2023
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Tom Easy and stress free. Bus was on time, clean and reliable.
Tren #SE20 1. Sınıf Yataklı, Laman Express, 9 Ara 2023
CP
Celine PGreat journey, comfortable sleeper train, clean and on time.
Tren #SE20 1. Sınıf Yataklı, Vietnam Railways (Đường sắt Việt Nam), 27 Kas 2023
RL
Rina LThe bus was old and quite dirty. No possibility to charge phone and no reading light. This would not be a problem on shorter trip but this was a 12 hour ride.
Otobüs Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), 20 Eki 2023
HI
Hannelore IThe train was in time, the steward was very kind and helpfull, even waking us up when arriving on our location.
Tren #SE20 VIP Sleeper 4x, Lotus Train, 10 Eki 2023
