Ubon Air

Bus was not comfortable, then had to change bus all of a sudden without obvious reason. Bus was late too.

The bus was canceled, which I only found out at the bus station. I got a refund for the bus ticket (in cash), but at the local rate, which was considerably lower than what I had paid via 12go. I then had to organize another form of transport, which cost me an additional three hours. I have booked transportation in Thailand many times before, but this was the first time it didn't work out, and I hope I will have good experiences again in the future. Translated with DeepL.com (free version)

On the website, the journey is announced as taking 4h30 but it took more than 7 hours without having any traffic jam or other problems. You should know that it is not possible to make the journey of almost 400 kilometers in 4h30 so why don't you correct the announced time on your website ???

Everything was perfect

This has been a pleasant transfer from Ubon to Bangkok with the sleeping train. The seats were comfortable, with a clean blanket, we got a bottle of water as well as some snacks. Before we arrived in Bangkok we also got a refreshment towel. The staff was really nice and we had a got sleep while transferring. As we had been the only passengers who boarded in Ubon, we left 30 minutes earlier than the actual time which made our waiting time even less to start the journey. Therefore, we also arrived a little bit earlier. We would recommend the front seats in the upper deck or the first seats in the lower deck where you have a lot of space for yourself.

Excellent

Very very nice bus, nice staff, good temperature, bedt seats i've ever had on a bus. Slept the whole night more or less

Great spacing on the bus. Extremely comfortable and peaceful travel. We left right on time and arrived a bit earlier that advertised which was A-Okay. Only wish that there was a meal option (ticket says so) but we didn't stop to use the voucher or buy food. We did stop at a rest stop but the driver went in and went back to driving. I did not have time to put on my shoes by the time we drove off again. I will be using this line again, I will just get a more filling dinner beforehand

I chose a single seat for my journey from Sombat Tour and it was the best bus seat I've ever got. I've been traveling inside of Thailand a lot with buses and I liked it every time. It was almost 10 hours of journey from Ubon to Bangkok and since it was after a tough trip in Ubon, I wanted my seat to be comfy. The seat I reserved was on the first floor and single row. I could take a really good rest and I will use this company's bus again.

Everything went quite well, except the neck support thing on the seat couldnt be adjusted above a certain height. I'm 193cm which meant I had to travel with that thing behind my shoulders instead of getting a good sleep.

good!!

Professional drivers, bus is clean and leave at time. Prices includes some snacks and water. Films & entertainments but not wifi, thats why i rate 4 stars.

+Price +service +lots of space -very cold -seats not so comfy

It was very clean and quiet. Yoi receive snacks, water, and a soy milk carton. The driving seemed safe. My only issue is that it arrived an hour early and getting into Bangkok at 5am before BTS starts is inconvenient.

Everything was fine except the broken TV (but we changed seats and it was fine). Nice staff. We also arrived one hour too early (5AM instead of 6)...

Good

We were expecting a sleeping bus and it was just bending seats, confortable on the first hours but quite hard for the whole night. The service on board is really nice(personnal screen tv with movies, games and internet, food and water provided). Unluckily, we had a lot of delay(more than 3 hours) and we missed our connecting flight.

Overall, a comfortable and safe journey. Arriving in Morchit at 3am and not knowing where the connecting bus is can be a bit daunting. Some guidance please.

the bus left on time and arrived 30 minutes early. thank you!

Comfortable seats with personal screens to watch movies was fantastic! Clean vehicle and clean blankets. Wish the snacks weren't straight sugar though.

I like my trip very much. Very fast, comfortable chair, good staff.

Awesome. Left on time; arrive on time. Smooth, quiet ride. Comfortable seat. In fact, I slept so soundly, I couldn't believe 9 hours had flown by. Very modern and professionally run bus line. I would consider booking with them again. [note: if taking the night bus on this route, they do not stop for meal or to get out and stretch. Bring your own snacks, if you wish...although they do provide a decent snack box and a bottle of water for you]

GOOD - Modern, clean, spacious bus, and a relatively smooth, quiet ride. Decent snacks and free water, but still recommend you bring some of your own if you're on a long trip. I took the overnight bus from Bangkok to Ubon (long trip). Good blanket (not itchy, and not too short). Very good personal audio/video entertainment screen with headphones. No one already sitting in my assigned seat. Overall, one of the best buses I've been on. (my advice is to book early and get seat at front window on upper level (good leg room and nice shelf to prop up your feet, if you wish). BAD - Even with my overhead air conditioner turned off, my feet were still freezing. Couldn't figure how to turn off floor level A/C, or if that's even possible. Seat was very comfortable, at first (good recline angle, soft seating, adjustable headrest), but the longer the trip took, the less comfortable it became. I chose to go the Wednesday night before a long, four-day holiday weekend. Bad idea. Most of Bangkok decided to leave for Issan that same night. Between the traffic, bad weather and road construction, it took nearly 15 hours(!) to reach Ubon from Bangkok, which is normally about a 9-hour bus ride. We left around 9:20pm and arrived in Ubon just before noon. In the first six hours alone, in stop-and-go, bumper-to-bumper traffic, we hadn't even reached Nakhon Ratchasima! I'm sure this wasn't the driver's fault, but perhaps passengers should be warned when purchasing tickets during holiday weekends that long delays are likely.

The trip and service was good. The only problem was the bus being late. Morchit is probably one of the worst places to have to wait longer than originally planned.