Thai Railways

The train was so ridiculously, rententlessly bone shaking and noisy it was almost impossible to sleep.

It's really nice to just relax and sleep while traveling. They could be better about notifying passengers when they've arrived at a stop. Overall for the price, a great way to go long distance.

Clean and tidy, right on time, but lights in all night

Well the tickets sold out for the new train and the old train is noticeably worse Less space and privacy

Fantastic

Train was on time, nothing to complain. There was even food service for affordable price!

From the original booking through to the journey itself, everything was excellent. Perfect communication and an extremely comfortable journey. Lovely to wake up to sunrise above the mountains.

Satisfied, on time, clean except that we felt the train was slow and stopped at every station (I think it was unnecessary for a special express train like this. )

Clean cheap fast and efficient. We did the overnight train from Bangkok to the border of Laos. We treated ourselves to the private sleeper room, Because in America, this is expensive to ever do. It was so nice. They had the beds are already made and even though obviously it’s a small room it’s enough space to put your bags underneath the bed and stretch out and staring out at the Passing countryside and towns. I kind of wish we had taken a 10 hour trip during the day so there was stuff to watch. But this was a night train. Everyone was very quiet and we were actually able to get to sleep. Clean blankets, and linens. I read online that they have towels for the shower, but we did not see that so I did not use the shower, which is communal him down the end of the train car. We bought the tickets with 12Go, and wish it was that easy to get the tickets for the Lao/China railway. But we couldn’t figure that out so later took a hellride minibus 10 hours from Vientiene to Luang Prabang. I do not recommend that - figure out those train tickets. I walked through the entire train to get to the dinercar, and the second class sleeper area actually quite nice too. It’s private little curtains for everyone to sleep. I would love to travel this way again.

Great trip no issues.

Very clean and comfortable train, new station is very easy to travel from.

Was a terrible smell of diesel on the whole trip.

Very well done.

At first it looked fine. Bed was soft and you had enough space. But when the train started, everything moved so much, there was no way you could sleep like that. We did not sleep unfortunately.

It was so damn cold. It felt like 16-17 degrees. However, I slept like a Baby. And such a night train is just awesome from a time Perspective (not Llosing too much). Would do again. We will just remember to put on some more cloth. Oh and better ask for the prices of food and beverages on the train. They are quite expensive.

The employees on the train were very kind and helpful with my luggage

The train is very old, toilet were a little dirty, especially in the morning time. The light was on all night!!! The service was ok, my son slept good, me- not so much... Overall- interesting experience, but will not repeat it

Too small bed for me, I am tall and also AC too cold but overall it was okay;) I would add some power socket in upper bed because there are some only very low and I couldn’t charge my phone.

Overall this trainride was very confortable. There was enough space in the bed. For a train bed it was also "soft". The only bad thing was that the light was permanently on.

Me and my friend really wanted to take the class A private cabin. Already paid for it and suddenly got a msg saying train only left with upper berth. Its always full. Very disappointed. The curtain for the bed was dusty, my nose was itchy the whole time. Oh ya and the aircond was too damn cold triggered my sinus even more. No lights-off, it was too bright at night made it hard for some people to sleep. At least dim the light a little. I did get a good sleep bcos of the mattress, blanket and the pillow was really comfortable. I would ride this train again hopefully get to experience the class A private or at least the female coach.

Train was delayed by 10 minutes, but the train staff were helpful - no information on the notice boards. The train was quiet and clean, everyone was asleep by 10pm with nobody snoring! We felt very lucky, as we got a good sleep in. No train changes and few stops, everyone was lovely onboard, lots of other backpackers.

Smooth trip in 2 class sleeper, except the train was 1 hour late delaying the further travel.

The toilets are so dirty! Its disgusting!

Ticket collection great, train on time, few plug sockets available, blanket provided was stained, no view from upper berth

Excellent! A real trip in style thai

The lights during the night could be more dimmed

Toilets could have been nicer.

Very smooth trip and train was clean and tidy

The train arrived at Surat Thani station around an hour later than the supposed arrival time

Smooth booking process. Even refunded some cash with honesty

Well organised!

Very good

The Service of 12goasia was brilliant. I booked a lower bed but there was only a upper bed free. And I choosed the upper bed. But, don't take this option. Yow have no window. And for the local 12goasia team in the DOB building. The restaurant service at the night train operates the first time on 7.12.22. So it is open now.

The bed was very comfortable. The train was on time, he was there even an hour earlier so you could already get in whenever you wanted.

The toilet smell on the train spoilt the whole experience. Re-design the toilets please.

We booked the #32 to depart Hat Ya 17:45 for Bangkok, This was one of the ‘newer’ trains. It was at the platform about 16:30 so plenty of time to sit on it and relax prior to departure. We only booked 4 days in advance and 12Go ensured the tickets were ready for us to collect in the parcel room at Hat Yai station on the day of travel. The parcel room operator knew exactly what/who we were the minute walked through the door so I’m guessing they have this a lot! (The parcel room is just to the left hand side of platform 1). The trip back to Bangkok took 18.5 hours in the end , I think it should have been about 17.5, not an issue for us really. We purchased enough food before we left Hat Yai for the duration of the trip as on a previous route (Bangkok to Chiang Mai) the food service hadn’t reopened since covid so thought the same for this. In the morning (from about 7am) staff did walk up and down offering various snacks so I guess they’re trying to some kind of food service back on track. Just remember if you want a lye in in the morning, don’t let the conductor see your awake otherwise they’ll try and pack the bed down as early as they can! Although some of the announcements are made in English for the stops, the staff walking up/down the isle generally only talk in Thai so it’s not easy to know what they’re saying half the time but didn’t really effect us. Overall it was a good experience again and I’d recommend it if you want a cheaper way to travel back up north.

Train from Chiang Mai to Hua Lamphong took 11 hours. The toilets were terrible. Nothing spectacular about the scenery.

Pleasantly surprised by the journey considering the horror stories you hear. Beds were turned down at 8pm and there wasn't too much noise after. Only complaint is the lights were left on and being on the top bunk it was very bright.

I got the upper bed , it was so hard to sleep on , besides having the light on the train kept on the whole night The staff was so noisy , I don't think I'm gonna have such trip again !!

On time. Good service. But with full lights on all night and poor mattress quality I could not sleep very well. But overall it remains a very good experience.

12go service is excellent. Nightrain expérience ruined by rude noisy Dutch travelers

Everything was managed in a very professionell way. Quick answers! And the Picture of The Pick-up Point of Ticket was very helpful!

Everything super smooth. First Class Sleeper cabins are awesome, though I was impressed by 2nd Class cabin too, only a curtain for privacy but hey you're sleeping anyway!

Reliable, detail-oriented. Thank you very much. But one thing to critique, perhaps beyond your control. Why do you put all farang into the same train carriage? There were almost no Thais in the same carriage! Does Thailand's national railway network not believe in farang and Thais being allowed to mix?

Instruction to collection made the process easy

The collection is easy and fast

All went well and it’s a great experience, only the service staff of the train was pretty rude and didn’t speak English. But that was a minor minus.

Enjoyable ride for the most part. I paid for 2nd class ac seats but the first part of the trip was a little too warm in the cab until we figured out there were ceiling fans to turn on. That made it more enjoyable until the ceiling fan got stuck and only blew on the other side. Overall trip was fine.

Everything worked just as planned :)

If they ask you to come and take photography, all need to pay.