Danh Danh Express

An absolute nightmare and total disrespect! Worst bus company ever! The October 18th sleeper bus at 18:30 from Ho Chi Minh City to Da Nang (Bao Ngoc Limousine) turned out to be a complete hell. The entire night trip was completely ruined by the disgusting and unprofessional behavior of the staff. The drivers showed absolute, mind-blowing disrespect toward the passengers who paid for their tickets: • Non-stop shouting and laughing: Instead of keeping quiet during the night, the drivers were loudly laughing, yelling, and shouting across the entire bus all night long. It felt like they were the only ones on the bus. Sleeping was absolutely impossible. • Constant alarm noise: They turned on the loud security alarm at least 10 times during the night, which literally blasted through the cabin and woke everyone up. It felt like pure psychological torture. • Smoking inside the bus: The drivers were smoking continuously while driving. The enclosed cabin immediately filled up with thick, toxic cigarette smoke. There was no air to breathe, and they simply did not care at all that people were trying to sleep. These drivers completely disregard basic human decency and customer service. Their behavior is the epitome of rudeness, incompetence, and trashy attitude. Avoid Bao Ngoc Limousine at all costs unless you want to spend a sleepless night in a smoke-filled bus being tortured by loud, uneducated drivers! Absolute trash.

then let me order and tell me to pay for your visa) cash I try to pay on my credit card and nobody accepted it

If you see any sunglasses case and sunglasses please let me know.

There was poor communication from the company from the beginning. I did not receive any messages or email from them. You would expect a company that does border passings to send you information regarding what to bring, what the process will be like, etc. Luckily I had done my research and got cash out for the visa. However, the person running the bus made me pay him 1,250,000 VND for the visa, however the visa is $30 USD (787,000 VND). Even with the “exchange rate” he was claiming, it should not have been more than 1,000,000 VND. There was also very poor communication of what was happening (like taking my passport and not giving it back - I had no idea that would happen or if it was supposed to happen), where we were when we stopped, how long we would be there, etc. I recognize that English is not their native language, however, I (and the other English speakers) would have appreciated some sort of information via Google Translate, which other companies always provide, especially when doing something like going to a new country. Overall, it was a very hectic experience and very poor communication from beginning to end.