Thai Railway

Unlike a hotel reservation agency that blocks out a number of rooms for their customers, 12go tries to make a fee without expending capital. And the necessary delay in the confirmation results in not just a refund but more permanently the loss of customers’ confidence. Not a good way to do business, because many hotel reservation agencies are getting into travel reservations now. Bye bye. From someone who has 1.8 million readers from Google Maps.

Clean, calm, orderly. We had a good train experience. Thank you

It was not possible to sleep as the very bright lights were on all night. The horrendous smell from the toilets came through the carriage continuously. It'd better to book the sleeper train but the tickets are always sold out unless you book 2-3 weeks in advance, so I suggest taking a bus if you need a ticket last minute.

Comfortable ride at an affordable price. The train started on time but ran 1.5 hours late; I was told that this service usually runs late as they don’t account for border control. So don’t plan any flight or anything time sensitive on the same afternoon. The lights stay on all night and you must bring your eye masks and travel pillows. It’s extremely cold inside the coach, but blankets are provided onboard so that was an added bonus. The washrooms got dirty real quick; I recommend bringing your own bidets and wet wipes for convenience. The immigration process at Nong Khai railway station was smooth and seamless. Luggage can be left onboard when getting off for immigration as the same train continues to Vientiane.

Good services more next time.

Everything went smooth. Great seats.

ok ig

The train was on time.

Very kind staff and toilet was clean

Fun too take once but when we go back to bangkok in 3 days we are taking a flight. My seat was also broken and tilting so it made sitting quite uncomfortable

The trip really went well

The train is old but we were in 2nd class air con so was comfortable enough. The service. Ran perfectly to time

Wonderful staff looking after the passengers during the journey

The train left and arrived perfectly on time.

Everything work well during the entire process

It was a relaxing ride, despite the 1-hour delay.

Nice trip

Clean and friendly.

We took the 2nd class AC. The trains are very old but overall comfortable. Temperature was comfortable and the service ran exactly on time

12GO did not provide me with the actual train ticket so I needed to have one printed at the ticket booth. Did not provide any information on boarding or seating either

I couldn't figure out when purchasing how to get a bottom bed. I had a back pain so it was not very convenient to climb up

Had to change plans due to personal circumstances and did not go. Did not request a refund.

Easy transfer and polite staff.

The train left 20 minutes late but got to Phichit about on time. Comfortable air-conditioned ride.

2nd Class AC car. Only one door for ingress/egress so if you are all the way to the front of the car with a heavy bag, you have to lug it all the way to the rear. Very small area in the car to store bags that will not fit in the very narrow overhead area.Maybe two bags for 88 passengers. Snack callouts aloud every five minutes in Thai. Annoying. Seats were hard and uncomfortable. Windows were dirty so not great for sightseeing or photography. Train was 45 minutes late getting into Hua Hin from Surat Thani. I did not engage 12Go support. There was no issue with 12Go. The online ticketing process was quick and painless.

Excellent upgrade to all facilities.

I booked my train ticket online in advance, expecting to have a reasonable seat for the journey. However, the seat was randomly assigned, and I was given a seat right next to the restroom. The journey from the departure station to the final destination took around 12 hours, which made the experience quite uncomfortable. I understand that seats may be assigned automatically, but for such a long journey, passengers should have the option to select their preferred seats when booking online. Unfortunately, this experience makes me hesitate to book train tickets in advance again. I hope the booking system can be improved in the future to provide passengers with more flexibility in choosing their seats.

The train was way more wobly than I have experienced on other trains.

It was a nice ride, AC's be on for all the money :) The boarding process was easy, the crew was welcoming. The conductor has immediately provided new passengers with a blanket. While some say, that trains in Thailand are old, and perhaps doesn't have a shiny polished look, I'd say that's was a cozy and relaxing experience.

Train was punctual, stuff spoke a bit of English, not very friendly but helpful. The bedsheets were already laid out. The blanket was as in a plastic bag, sealed, but it didn’t smell clean. They leave the white bright light on the whole night, but at least you have a curtain to close yourself off. Comfortable ladder to climb up. You had two toilets in the wagon, a sitting one and a squatting one, with toilet paper, and the sink had a soap for washing your hands.

The train has come and departed on time. The boarding process has been organized well, and it was easy to find the boarding zone at the station, even being a foreigner, who came late before boarding and has been in a hurry. The train itself is not new, however the seats are clean, you could recline the seat, there's retractable stand for the legs and overall enough space even if you're of a hulky build.

The process worked.

It’s very cold, very inconfortable and the lady wasn’t very nice at night.

Was quite the experience

The only negative I will say is the ridiculous size of the railway station at Krung Thep Bangkok. Too big!

It was an average Thai train.

It was very nice

Easier and quicker to take the bus but it was an experience.

Very difficult to book tickets

The AC almost killed us, terrible. You have to dress up like it's winter just to sleep.

Better if I get bottom bed and it would be good if there were a socket to charge our phone

Nice sweaty ride in a slow train Great experience

Bad smell accommodation. Restaurant is dirty.

On time and enjoyed the experience

Awesome views and sightseeing from the train. Air-conditioning was perfect and seat was comfortable. Thai travellers are polite, nice and helpful.

Medium comfortable. No space for big luggage. All announcements and services are only in Thai, no English. A bit difficult.

The conductor where kind and willing to assist.The railway was clean .

The train was on time and ran smoothly. I selected “ Sleeper car”, yet no one made up the bunks!!

Train was on time. air conditioning was excellent. Seats were comfortable with foot rest and tray table.

Seats were not particularly comfortable, coffee and noddles only refreshments available, no English announcements, toilets were pretty good, using 12GO was perfect for the tickets.