Sri Lanka Railway

Only the Journey was Jerky, Jumpy may be due to track and railway coach manufacturing to be improved to make it more smooth ride

Booking is ok. Travelled. But you have overcharged. Please refund the balance money

Only receiving a voucher and not an actual eTicket was a bit inconvenient.

Everything clear, very helpful conductor

The information provided by 12go is incorrect. Firstly there is no need to get the m ticket changed with physical ticket. And next the official timing of this train is 7:25 am and not 7:15 am. Lastly please reflect transparently fare details and your charges.

Train was on time and guard helped us find our carriage. Smooth journey and a clean train.

Air conditioning and a lot of space in fisrt class seat.

Refund for a double purchase was made efficiently

The train was 25 minutes late.

Excellent,, I have never been in trouble while using 12go , excellent

Train ticket booked for a very reasonable price

A beautiful and scenic journey.

everything was great, the AC was just a little too cold unfortunately

What a lovely train ride. Gliding through the beautiful plains and valleys, the fresh air tickling your face and everyone snapping photos of every passing scene, it was such a treat.

Everything is good, but however these reclining seats are not meant for an overnight journey. The seats are not comfortable and very stiff.

All good for booking a trainride with sri lankan train.

Comfortable seats and air conditioned in my carriage

Relaxing trip in air conditioned 1st class carriage.

Amazing way to travel and you also get lovely views along the way! Do be prepared for a crazy rush for seats when you get on the train, but I managed to find one with no issues. There isn’t a place to store luggage like a case, I had to use my legroom and put my feet on top, but great journey!

Wrong timetable, train arrived 35 minutes later in local timetable at station

So smooth, easy ticketing process and at the station. Staff made sure I was on the correct side on the platform

Always my go to when travelling. Very straightforward booking system.

The online booking of the train was very easy, fast and without any problem. High recommendation!

It was very easy to book the ticket online. At the station it was good to already have the ticket and seats reservations. We had the best seats near the door and on the right side of the train. A beautiful ride!

No problem. Went smoothly.

So easy to book rail tickets! Great way to travel.

Forgot to buy water and no water bottles were available at the station.. the ticket was sufficient to board the train and our passports were verified soon after boarding the train.

Need to sort out the ticketing. Absolute garbage when you buy more than one ticket and everyone is in different locations within the cabin. This needs to be fixed badly. The pdf was all that was needed. You don't need to get a ticket, just show the document.

The trip was good but train was late by more than an hour.

train too uncomfortable. schedule not reliable.

Was a great train and fun experience. Sad that we had to go out of our way to pick up a paper ticket when the email.pdf.was sufficient.

Smooth journey. Easy to find seat.

Trains in the UK are expensive, late and boring by comparison. We had a wonderful trip, enjoying the Sri Lankan countryside along the way.

It was a nice Trip, but the Train stopped many times and was delayed (1 Hour)

Honestly I did this as a solo female traveller with a huge backpack and it was so cheap, stunning views the entire way, had a seat (2nd class reserved), nice and cool with the windows down. I would just screenshot the stops to make sure you are staying on track as sometimes the train goes in one direction and then turns and goes the other way 😂 but honestly would definitely do again! Didn’t have to print the ticket or collect at the station. Ticket inspector carried my bag (and then asked for money lol) but overall, everyone is so kind and able to navigate

Great journey, comfortable seats (1st)

Cheap and good easy to book

Great seats. Lots of room. Air con in first class was good. Amazing route along the coast. Shane the windows were too dirty for photos

easy to book and pay, not needed to print tickets, just enter the 1st class train carriage... there are snacks in description, but it's wrong, no meals or snacks or bar, nothing of food available in train, buy snacks beforehand your trip

Fabulous train ride, we were in third class and it is absolutely fine with comfortable seats. And as a bonus the doors are left open, the windows open, there are fans on the ceiling and the scenery is stunning.

Very comfortable in first class, loads of room, air conditioned carriage.

Great no hassle website, trip went smoothly.

Great price, even if quite difficult to understand where to sit or where to deopp off.

The places were not optimal ... Many because of the late date I bought my tickets . We were up in front of the car , stuck against the cabin wall ...

The trip took 45 minutes longer!

Received the Eticket and confirmation in a timely manner and the entire process from buying to getting on the train etc., was very smooth.

No food provided and no seat together. Very dirty toilets with broken tap.

I jumped off two stations earlier and I literally need eto jump off the train to the railways as the station was to short for the train haha But overall nice ride and the adventure directly started. To be fair the train in Germany isn’t better hahaha

It would have been better, if I were able to pay on the local currency, because that would have been mich cheaper. And you didn't say that you would use your own conversion rate

Clean, on time what else is needed in a train