Sarwonadhi Trans

The six hour journey took twice as long

Really hard time finding the location, wasn’t written on the PDF. Hopefully I found it on someone else’s comment. Was late to pick up point and even more late to drop off point. Didn’t stop at our drop off point. Hopefully I was checking the road and went to tell them. I saw 5 cockroaches.

9am bus from Denpasar to Banyuwangi (Ketapang harbour). Left on time, provided snacks, water, and a fried chicken and rice box. All ran smoothly but did arrive later than stated. Arrived 2.15pm Java time.

It left pretty much on time at 9am, but theres no way it can get to surabaya by 7:30pm even with the time difference. I had my doubts (and i was right) i got to the redbus station around 9pm. The bus goes on the ferry which is convenient -- they also gave snacks and meals.

the bus was delayed an hour and a half

Bus was 2 hours late and no communication at all alltough the buscompany has my WhatsApp number. I had to insist on getting the information : the reason for the delay was the tide that made it impossible for the ferry to enter the harbour. No sorry or even eye contact with the driver or his colleague on entering the bus. Not very well coming... And in my opinion the driver took quite a few risks when overtaking cars on the road.

We didn’t receive the address of the station after booking. On the day of the trip we went to the place that google maps showed under the station’s name just to be told that the bus doesn’t leave from there and we have to go to another station that was more than 30 minutes by taxi away from where we were. Thank god we came an hour before departure. So we were rushing to the other station not even sure if the information was correct as it had a different name from what we had booked. Paying for a taxi for the second time now. When we arrived the staff told us that our bus left from there so we were relieved. But at departure time it still wasn’t there. After getting a bit worried we asked again and found out that it leaves two hours after the time we booked. And throughout the journey the delay got even more so we had to change our trip plans completely arriving way too late at our destination. Very unorganised process and waste of money as we had to pay for taxi twice just because of lack of information.

The journey from Banyuwangi to Surabaya. The pick up location was the Indomart opposite ketapang harbour (this wasn’t clear on our ticket). However everyone was super helpful. We made 1 long lunch stop the entire journey. 8/10

We saw some cockeroaches. The bus had enough space and we liked to have some food and napkins. During the night the operators opened the lights many times while we were sleeping, and they sometime stopped the bus without offering us to get out. The toilets smelled awful.

It was okay, the seats were comfortable, but it didn‘t smell well because the door to the toilet couldn‘t get closed and we were 3hours late

Very comfortable. No cockroaches in my bus. Staff was very kind and gave us water and some snacks. There was enough space for our legs. The drive was a little rough but I wouldn't expect it to be very smooth. I also lost an item on the bus and they found it and I could retrieve it 2 days after. The service was really kind and helpful. They also send you a whatsapp which is great service.

It was in 1,5 hours late.

At first sight, the bus looked clean but opening the lights we saw lots of cockroaches. arriving at the hotel, we saw one out of our bag. otherwise it was comfortable. blanket, pillow, water and snack. We didn't have the correct address on the confirmation so we almost missed the bus.

Great trip. Nice staff and the bus is comfortable + we had a free snack and water. Some negative points : we arrived 1h late, the toilet are really dirty and there are a lot of cockroach inside the bus…

1. Bus left late 2. Driver was helpful with luggage 3. Music played the entire ride 4. Driver drove recklessly. He was kissing the tails of other cars, trucks and scooters 5. Snacks, water, blanket and pillow provided 6. No announcements for bathroom break 7. Someone was smoking on the bus 8. Hardly anyone wore masks 9. No announcement that the entire bus crosses the ferry. I thought it was a passenger ferry and not a freight ferry 10. A panhandler was allowed on the bus to sing a song while on the ferry 12. Seats were comfortable 13. Duration of the trip was 2 hours longer than advertised 14. No announcement of stop. If you get off in Banyuwangi then you get off before the bus leaves the ferry grounds. But since no announcement how was anyone to know.

All Perfect