Poh Hai Travel

Easy to get ticket and check in at terminal. Great bus, comfortable and so reasonable for the price

The driver spent seven hours on his mobile phone during the journey. Calls, texts, voicemails, internet videos. As a result, he wasn't focused on the road, and his driving was erratic because he wasn't watching the road.

Comfortable and worth it.

Good driver. Stop halfway for toilet, eat, drink, stretch legs

Driver arrived some 20 minutes late (2:05 instead of 1:45). There were massive traffic delays, something the driver cannot do anything about, but he also didn't communicate the plans. At the start we were told a break every 2 hours or so. We stopped once during a 7 hour trip. An update on what we would be doing during the ride would have been nice. The seats were very small, my knees where touching the seat in front of me at all times, which is uncomfortable for a 7 hour trip. I am not very tall.

Booked transport with Poh hai travel to go from Penang (Penang Komtar) to Cameron Highlands (Tanah Rata). Issue was punctuality. I was told to be at the stop ready half hour before departure time (7:30), waiting from 7am, at 07:40 I got a message from driver to say stuck in traffic and it would be 08:30. 08:30 came and went. Eventually at 9am the minibus showed up. I was waiting 2 hours in the sun (no shade at where we were told to wait). Journey was okay but due to late start we hit very heavy traffic outside Tanah Rata. The driver appeared to have to make a return to Penang route after ours. Instead of dropping us as we are already late at Tanah Rata the made us wait 20 minutes at filling station (pick up point for those passengers) so they could board. Assuming this was because they would be late for them also if they dropped us and then came back for them. It really seemed like we had no priority for them it was a sort of "Well you're already very late so you don't mind if we mess you around even more" attitude. Arrived too late to join any afternoon tours like planned so very disappointed with the service. I would not recommend Poh Hai travel based off this experience and will avoid in future if possible.

The driver was excellent.

Perfect service. Information complete and punctual.

On time, good car and very friendly driver !

Very well, I a bit more traffic than I thought but all good

The trip took much longer than expected due to heavy traffic, and the driver didn't speak English, which made it hard to understand the drop-off points and their order once we arrived in Penang. Still, it's a convenient way to get around—just be prepared for possible delays.

The driver

The traffic Was insane, we took almost Nine Hours

Everything perfect!

Very friendly driver. Smooth timely scenic journey. Thank you.

It was really excellent service. The driver was super cordial. The bus was very comfortable. I would highly recommend this provider.

We booked the van for the night trip very spontaneously. We received all the important information about where the van was leaving via WhatsApp, which made it very easy to find the right departure point. We were supposed to be there 30 minutes beforehand, and luckily we were. Because the van arrived at 22:00 and not at 22:30 as booked. Top service, top van - everything was great. We were also able to buy the tickets for the ferry directly in Besut.