Lakkbay Travel Services

We booked the shared van for 9 a.m. and arrived half an hour early, as requested. However, it turned out we were apparently the only passengers at that time, and we didn't depart until 10 a.m. They could have sent us a message informing us that our trip was cancelled, so we wouldn't have had to wait 1 1/2 hour at the terminal without any information. Otherwise, the trip was comfortable, and we were dropped off at our desired location halfway through.

We kept stopping to pick up more people and each time we had to wait the trip should have taken 5 hours but ended up being 6,5 hours.

Our driver was professioneel, quick and spoke great English. He was kind and very helpful with our baggage’s. Excellent service 5stars

we booked a private transfer from puerto princesa to port barton. Then a 2nd journey onwards to el nido. Both times the driver was early and made it to the destination in good time. Really comfortable, clean vans and friendly service. Driving is typical for south east asia but we felt very safe, even with a 4 year old travelling with us. Would definitely recommend booking with them.

I received the voucher with the tickets only 14 hours after the purchase, not after 2 hours, as I should have according to the information provided by 12GoAsia after the purchase. In order to receive the voucher, I had to intervene myself several times via the complaint form. I was afraid that I would not be able to travel the next day and that I would also miss the flight for which I had purchased tickets. I was supposed to be at the departure point 30 minutes before the bus departure time. Despite arriving on time, the bus did not arrive. I waited 50 minutes; eventually, someone called the transport company’s hotline and a vehicle was sent for us. After that, the driver continued to pick up additional passengers to fill all the empty seats, which further delayed our departure. The driver was not very polite, and when we pointed out the delay to him, he played music in the bus at maximum volume for several minutes.

Positive: We have not being charged extra for our bigger backpacks. After having changed the pick up location from the airport to another place, they paid the transport from one to another. Nice and good English speaking staff at the office. Suggestions: - Mention clearly that the stated departure time is only an estimated earliest time. In the information on 12Go I could only see an estimated arrival time, which is quite normal. But in our case, the van left more than 2 hours later than the stated time and they said this is normal for shared vans. - Pack the van with fewer seats and people. I didn’t count the number of passengers, but the bus was heavily packed, which was very uncomfortable on a 6 hour drive. I would accept paying a bit more and having more space and comfort on the van.

The ride was not very comfortable as everyone was packed in with lots of cases as well, but the driver was very helpful and he also didn’t waste any time. The best thing was that our flight was late and we thought we had lost the transport because we were almost 45 minutes late at the airport but our tickets were still honoured and we made it to El Nido as planned. Very grateful.