Diamond Tour

The actual bus ride was great. Check in was horrible.

Clean, comfortable and punctual. Bus left Chiang Mai and arrived in Bangkok exactly on schedule.

Amazingly comfortable seats. Such a smooth ride. Highly recommend!

Left and arrived 1.5 hrs late.

The trip was very comfortable and relaxing

For express it felt like VIP! Phone chargers, comfy chairs, clean, leaned back enough, water and snack, food voucher, and comfortable foot rest. I recommend!

Bus comfortable but staff no English speaking and no toilet and wifi on board. We left 1 hour late keepinh receiving people on biard.

We arrived a little bit later. But we had a nice trip and the drivers we very kind!

The bus drove so slowly and was two hours late.

When I arrived for my 08:30 bus to Bangkok I was told that the bus would no longer be running. I was handed a piece of paper that said I would have to pay an additional 271 baht (on top of the original fare I had paid online) and that this would allow me to get a bus at 09:00. I had no other option but to pay the extra money and was not given an explanation as to why I should pay additional money when I had already paid the fare

Left a bit later, Arrived later... Everything else Ok

Every was good. The gave us breakfast. And the air conditioner was really good

The trip was good, overall. Air-con was too cold and no blankets were provided. Seats were comfortable.

Operaters (names unknown) were super nice and made sure that we (the only English speakers) constantly knew where we were and what the situation was!

The staff was nice, but the said we where going to have Wi-Fi but we didn't. And the blankets where to Small. Everything else is fine. For the price we payed, amazing.

Good

Two busses broke down. Took 15 hours.

Process to get our tickets in exchange for the 12go voucher was more straightforward than expected. We walked to the counter and they were already sitting there with my name on them. Bus left 30 mins later than its scheduled departure time but we expected as much following the reviews on here so didn’t mind. It flew by, seats very big and comfy and also recline. WiFi worked very well the entire time. I was a bit apprehensive about the food stop being a vegetarian, however there was a vegetarian option and it was delicious! Definitely would take the bus again if had to do it again. I would point out though that where we were sitting there were no USB charging points, I don’t know if this was the same for other passengers or just because of where we were seated though.

1. Delayed start of journey 2. Toilet always locked, flush doesn't work 3. Late stop for lunch, no vegetarian food

1. Journey start is delayed, no reason. 2. No vegetarian food option in the cafe where the bus makes stop for lunch. 3. Very late stop for lunch. 4. Crew doesn't know even elementary English

Fab staff. Felt safe Along the way. Bus was late but its Thailand! Leather seats slightly uncomfortable for long distance.

Great service!

Thank you. Trip went smoothly.

All good. Comfortable

Bus was 90 minutes late and I almost missed my connection. Poor toilet on bus. The attendant talked loudly on her phone much of the trip.

The bus arrived late, hence it also departed late (about 30 minutes). There were limited seats at the waiting area. The attendant was friendly and helpful. However, the blankets were provided only after about an hour after the departure. During a stop over, the passengers weren't verbally informed that we could claim free snacks using the ticket stubs... (i'm a foreigner so i did not understand what was written in the ticket). It was a relatively comfortable ride and i liked that there are single seats for solo travelers. i also appreciated the free wifi and the sockets for charging. Thank you very much!

Very rude people , I find only a paper in the counter where I was suppose to change my online ticket said : Go to bus stop 14 and you'll get your ticket . So I went there e no one know anything took me 1 hour with the help of a foreigner how to sort out my tickets . Never again I'll use this company , and I 'll make sure to tell also people I know about this .

Seats are comfy and big. But you lose all your legroom and get squashed if the person in front puts their seat all the way down to sleep.

Comfortable and clean. My only complaint is that the seats recline too far. Wouldn't think that would be a problem, but the person in front of me was pretty much in my lap. I couldn't move my legs and had to ask her to put her seat up some.

i loved my experience in this overnight bus. It lets you relax overnight. they gave blanket as well. However, during my way to Chiang Mai the attendant was very impatient and do not speak english to foreigners, it makes us hard to understand them

The lady attendant was very very rude with us, even she can’t speak English

Nice bus, left pretty much on time

Very comfortable trip

20:20 on the ticket but they late 40 mins. Ok bus with cheap price

I don’t like my time on the bus!!! Firts they are changed my time bus and second I did cold all the time on the bus it was very Incinfirtable!!!!! Last time for me bus night

Comfortable seats and good trip. Staff was gentle except on the older woman that acted like a military sergeant and looks like she doesn't like people. Being gentle should give to this trip 5.

Although the bus came late (as the bay it was meant to pull in to was still being used) the rest of the journey was fantastic! The seats were comfy, and we got snacks (two packs of biscuits each and a bottle of water) and a dinner token. The wifi on the bus was really good! Although, as expected, the aircon was very cold, so a jumper was definitely needed! The 10 hour journey flew by!

Nice trip

A very comfortable, safe ride. The bus was clean, they made good time. Perfect.

It was wonderful trip

WiFi, plugs and a dinner included. Great service.

There was no meal included, but other than that it was a great bus and great service!

Kind of hard for English speakers but the ride was great & the snacks were a plus!

The bus is fine, seats are comfortable. But they kept on turning on the upper light till 1 am or longer

Comfy seats and planket, reliable and fast

So happy we decided to take the bus instead of the sleeper train. It’s honestly a great deal for the price you pay. Our bus wasn’t full so we had plenty of room to spread out and sleep. The seats are comfy and recline pretty far back. Free blanket, water, snack, and a meal provided. Staff was friendly. Got to Chiang Mai so much earlier than expected, even though the bus was a little late in Bangkok! Would absolutely ride again.

Comfortable seats

Power sockets did not work. It was nothing to breathe with.

Everething fine. Thanks!

The bus was as expected. 3 row seats and was on time. We also arrived one hour and half before time in bangkok. The seats are comfortable and everything was smooth. I sleep like a little baby and suck my thumb all the way to Bangkok. The only downside was the fee. 100 baht for the fee service with 12go and more than 100 baht with paypal. Also the conversion rate was terrible with paypal ( 23 instead of 24.7).