Bamboo Airways

On time, good plane, satisfied

Pickup was an hour later than advertised and after confirmed. Vehicles smelled like cigarette smoke and they had 10 people packed in a 8 seater van(2 babies on laps). Seats were comfortable enough but based on the entire experience I would not use this company again.

Pleasantly surprised with Bamboo Airways. The staff were polite and efficient. Plan was clean and spacious and on time.

We were checking in by Viet who told us there is no such booking made. Then he found it but said that there is a problem with checking in luggage but then continued to weigh it. Then he said that I didn’t include my second name on the ticket and I have to go to customer desk to fix it. At the customer desk lady told us that she got information that our booking doesn’t exist and asked what help we needed. I showed her confirmation from 12Go.asia and then she said I have to pay extra to change the name which I did. With the receipt we went back to Viet where we waited for him to finish dealing with other passengers only to find out that our checking bags are not included and that we have to go back to SAME customer service desk to fix it. We went back to same lady, paid again (over 600k) and again waited to go back to Viet who had our passports. I understand the problem with not including second name (although other airlines did not have issues with it) and baggage policy which clearly we misunderstood but going back and forth was very unnecessary and stressful.

Fast confirmation. Good flight, bo delays, arrived just in time.

The Flight was on time and everythink was OK

We had a hard time with this flight. Arrived at the airport we were asked 900,000 vnd more, for checked baggage, while we had paid on the site, and they appear on our reservation. At the counter, they pretended not to understand us and we could not leave without our luggage. So, we had to pay They are real thieves!!!

Everything went without problems! I also got an Seat at the emergency door, so I had enough Space :)

a lot oder space in the foot area. didnt saw it in other flight companies.