12Go Transport

the trip was very well organized, didnt have to wait long for transfers. only thing that was shitty was the busstop after like 10mins where they told us to buy something, the shop was very overprized and cooperates with the phantip travel organization to maximize the costs

fast and efficient, they guide you at every step

All was very nice, but the roads felt little bit strange. We jumped a lot, but the driver was very good.

All in all, it was a good experience. But this Bus has not many legroom. I have long legs and this is why it was quite uncomfortable... but it's okay and good value for the money.

All good! On time and safe

Smooth process from start to finish. I was worried after reading the reviews but we picked our tickets up at the Samui Phantip office where they were very organised. Ferry was smooth and on time. Easy to locate the Krabi bus, it took a while to leave but nothing to complain about. Journey was fine, driver did not speed, and drove responsibly in heavy rain. We had backpacks and did not have to pay any extra to put them in the hold. The guy measured people's suitcases and large ones were charged 100 baht.

Everything was on time, clean and informative

Smooth connections from the pier to the hotel.

I felt like a Sardine. Too many people with luggage in one van.

Ferry was in good condition, bus was clean and air-conditioned, with a couple of “comfort stops” at garages built in along the way to get snacks/sandwiches.

Bus departure was in time Asked support if check-in 30min before is ok and they said yes. After arriving at ferry port the situation for all the travelers was a bit unclear if we need to go to the check-in counter or directly to the ferry and which ferry port The ticket we got at first check-in was already direct for the ferry and the stuff on site helped us to find the right port

At time and good driver.

The transfer was ok and on time once I found the car. The pickup was very unclear and very badly communicated. They mark the pick up point as a statue in Ao Nang beach, then have you pick a hotel. My hostel was not listed, so I had to pick something else nearby. Then I contacted support who told me to wait at the nearest bus stop. What kind of direction is that in Thailand? No side of the street, no clear coordinates. Thank god someone from 12go called me 5 minutes before the departure, otherwise I'm not sure I would have found the driver.

The van left 1.5h late due to too few people booked (but that was a lie as it pulled into the terminal full of people just before we got it) it was obsiously just late from the previous trip. Driver drove like he stole the van. Literally no one overtook us on they way, we were faster than everyone on the road. Seat belts in the van are not 3point and will most likely kill you in a crash.

Good trip, good service

Great service. Very well organised, easy trip.

The bus part of the journey was on time and fine, the ferry was late and instead off arriving at the island 4:30pm it was almost 6pm. It was also a giant car ferry rust bucket. I'd pay more next time, this was the cheapest option

Very good in office and transfer went smoothly

The boat was on time, but the bus departed late after waiting for other passengers to get full, and arrived 2h late.

Clean vehicle and everything on time and well done

All good if you know what expect to

Great package that we have bought to go from Krabi bus terminal to koh samui ! Even the waiting time for the ferry was short.

We had to get off earlier. The driver was nice and dropped us off at the bus station.

Why do I book online to then be issued a paper ticket that no one checks anyways. Waste of resources. Quite tight seating, not possible to relax and many pick-ups/drop-offs of random items - like sitting in a fancier delivery truck. Rest stop at the most awful place, which smelled like faeces.

Loved the van with luxury interior and soft seats! Safe and polite driver. A really good experience.

Comfort on boat and in a bus was good. But what I don’t liked about it, was no information at all. You buy a ticket and you know only one thing - go to Phantip travel 1 hour before. No information about anything else. possibility to buy food on boat or while the road in bus. On the way in bus, first stop was at the gas station and the driver tells you no food. Then he stopped at the second stop, with no good food… I was really afraid to buy anything without end in hospital, sorry…

Too long.... Getting out at the bus station, waiting before taking the bus. Not ideal, but not expensive for sure.

Very good service

Nice bus, friendly driver, pretty much on time

The driver was very friendly and helpfull. He droves fast and safe so we reached our destitination in time! I would bool again just because of this driver! Thank you!

All perfect

On time. New well maintained minibuses.They are never as comfortable as a big bus but the air con worked & the seats were in good condition. The drivers were helpful and drove well. There is a half hour break and vehicle change at Krabi bus station where you can buy food and drinks. Pay 100 baht extra for a hotel drop off.

The ferry was good. No complaints there. Chairs were comfortable and it didn’t feel crowded. The bus: The chairs were comfortable. The power outlets didn’t work. Bus felt like it was on the older side which is fine but there did seem to be a lot of exhaust fumes in the interior. My eyes burned and I had a headache for the second half of the trip. The nice thing was that the driver stopped at 2 locations along the way to get out and stretch, use the washrooms, and grab a bite to eat at the local establishment.

Seats were not comfortable.

Great! Booking was easy, driver was nice, ride was smooth :) the destination point - CPS Connection Travel Office took great care of me and helped to organize my next part of my journey :)

no information in the minibusses, the drivers stress so much, but we arrived before time

During my trip, I was informed that there was no transportation available from the ferry port to my hotel. I did not receive a refund. I had to call a taxi and incur additional costs.

Comfortable bus to Krabi,then had to wait a while for a mini van to Ao Lang, dropped me at my hotel. All the staff looked after me and guided me.

On time and good service. Ferry is big and comfortable

Comfortable travel. Unclear communication at the pier, but ok Will go again with Panthip

Good bus, everything was clear, driver was in time. But they take us fees for extra luggage while the bus was empty only 8 people in a 30 bus seats… bit annoying because plenty of space.

Good driver, calm and save!

A bit chaotic at the airport bus terminal. But eventually, we arrived in Koh Samui smoothly and early (!).

Super easy, someone was waiting for us at the exit of the trainstation. While waiting for the van we had the possibility to eat and drink something and go to the toilet. Drop off right in front of the ferry terminal and at arrival on the pier in Koh Samui again a van waiting for us. It was a nice and worry-free experience.

The trip was great and on time. I enjoyed it.However it was very difficult to find the Phantip office and then to get from there to the ferry. If the taxi driver did not wait for me I would not have been able to get to the pier with my luggage. It is difficult for a 72 year old. Thete should be an office at the pier or else transport to the pier

Seamless travel, on time and very easy process! The bus was big and comfortable and the instructions to find it very clear. The ferry departed on time. Would recommend 100%.

Big clean ferry with air-conditioning and easy access for suitcases. Bus arrived right on time and took us to the airport with no issues at all.

Overall the trip went well. We arrived sooner than expected…

Easy journey, stopped to go to the toilet & get food

When I went to the pier at Surat Thani, I wasn’t sure which was the right boat, but just asked. The workers helped me. If you ask the people very nice they will always help you!! The lady at the ticket Check in Even scant my QR-Code for the Ferry ticket, because I was fully packed😂 One thing when I arrived at the pier, coming from the Airport, I only had 15 min. till my ferry would have left. So you should definitely check your leaving time!