N
Nd2h4kp79g We were told the bus was going to leave at 7:30 pm. Instead there was a shuttle that picked us up at that time for us to arrive at another busstation. I don’t understand why we got a meeting point for us to leave, I payed a grab to take me somewhere for the company to drive me to another place. I would have preferred to just take a grab to the correct place as this wasted 1,5 hours for me and my group. The bus was fantastic and super comfortable.
נין בין – דה נאנג, אוטובוס תא יחיד, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 15 בנוב׳ 2026
DA
Daniel AThe guys in charge of this bus was extremely rude and aggressive. They started yelling at us from the moment we entered the bus.
נין בין – דה נאנג, אוטובוס VIP יוקרה 34, Tuan Trinh, 13 בנוב׳ 2026
PH
Paul HThe drivers on this bus were awful. They were rude to the women passengers, they took phone calls in the middle of the night, spoke to each other loudly whilst people were trying to sleep. Continous beeping of the horn. Driving way too fast for the weather. Also…how can you have a 10 hour coach journey with no toilet onboard? Also the pick up point on the meeting instructions was wrong. What a mess.
נין בין – דה נאנג, אוטובוס VIP יוקרה 34, Tuan Trinh, 11 בנוב׳ 2026
MW
Marcel WReview: Poor – A Very Disappointing Experience
Unfortunately, this bus journey was disappointing in several ways and fell far below our expectations.
1. VIP Ticket and Sleeping Arrangements: Despite having booked and paid for VIP tickets, we were eventually placed in two small sleeping compartments because our booking was apparently not registered in their system. No compensation or alternative solution was offered. Furthermore, the individual sleeping spaces were extremely narrow and far from comfortable.
2. Prohibition on Bringing Food: Only when boarding the bus were we informed that bringing our own food was not permitted. This restriction had not been clearly communicated before the journey. Since we had not had a proper dinner beforehand, this was particularly frustrating. Other tourists were also surprised by this rule and experienced the same issue.
3. Failure to Stop at the Booked Drop-off Point in Da Nang: The agreed and booked drop-off location in Da Nang was simply not served. As a result, we had to arrange a significantly longer and more expensive taxi ride afterwards to reach our actual destination.
Overall, the organisation was poor, communication was inadequate, and the service we had booked was not delivered as promised. What made the experience even more disappointing was the complete lack of understanding or compensation despite all these inconveniences.
Based on this experience, we unfortunately cannot recommend this bus company. The value for money is extremely poor, and we would definitely not book with them again.
נין בין – דה נאנג, אוטובוס תא VIP 34, Travel Holic Bus (Travel Holic Bus), 8 בנוב׳ 2026
BW
Barbara WOverall experience was good but the hidden “taxes “ made our complete price nearly double
נין בין – דה נאנג, אוטובוס VIP יוקרה 24, Tuan Trinh, 7 בנוב׳ 2026
JN
Jelena N* Communication with drivers complicated. Not friendly…
* The middle-row beds is not a good place because of the reckless driving and constant jolts so almost impossible to sleep.
* Not enough luggage space: chickens transported with our backpacks, causing a terrible smell… unacceptable.
נין בין – דה נאנג, אוטובוס VIP יוקרה 34, Tuan Trinh, 20 באוק׳ 2026
ND
Nathaniel DA member of the team was very rude and often communicated by hissing and shouting. Also the bus is beeping constantly which is very loud, making it difficult to sleep
נין בין – דה נאנג, אוטובוס תא 32, Viet Lao Bus, 13 באוק׳ 2026
RO
Roland OOur bus driver, Sum, was the best. Thank you!
נין בין – דה נאנג, אוטובוס תא יחיד עליון, G8 Sapa Open Tour (G8 Sapa Open Tour), 29 בספט׳ 2026
JE
Josephine EHighly disappointing experience — not recommended.
The only positive thing I can say about this journey is the bus itself. It was comfortable, the seats were pleasant, and the pillows and blankets were good. However, the Wi-Fi did not work at all, despite it being advertised as available.
Unfortunately, the service and organization were extremely disappointing from the very beginning.
When boarding, I was allowed onto the bus while my partner went to the luggage compartment to store our luggage. However, he was unable to do so because the luggage compartment was already completely full of packages. While he was dealing with this, the bus doors were closed, leaving me literally locked inside the bus without my partner.
My partner tried to explain the situation to the staff, but instead of listening or trying to understand what had happened, he was repeatedly and very rudely told to show his ticket. He tried to explain that I already had my ticket and had already been allowed onto the bus, but there was not even an attempt to understand the situation.
When the staff realized that I was already inside the bus — despite the fact that they themselves had allowed me to board — I was also shouted at. This situation continued for approximately 5–10 minutes and was completely unnecessary and extremely unpleasant. A simple attempt to communicate and understand the situation would have resolved everything immediately.
Things became even more frustrating when we were then told that we would have to travel on a much smaller 36-seat bus, despite having explicitly booked and paid for a VIP bus. We had to argue repeatedly and provide evidence several times to prove that we had actually booked the VIP service. Throughout this process, the staff were extremely unfriendly and repeatedly shouted at us instead of handling the situation professionally.
We were eventually allowed to board the correct bus, but only after considerable discussion and with a significant delay.
After finally departing, we stopped for a 20-minute break only five minutes into the journey. After that, however, there were no further proper breaks for a very long time. The next break was not until shortly after 3 a.m., even though we had been told it would be around 1 a.m.
At one point, we were already at a rest stop and politely asked whether we could use the toilet. The response was simply a shouted “NO” from a member of staff. This is completely unacceptable customer service, particularly on a long-distance overnight journey.
The problems continued upon arrival. One of our pieces of luggage was simply left somewhere inside the bus, and we had to search for it ourselves. The luggage compartment was, once again, filled with packages rather than being properly used for passengers’ luggage.
To make matters worse, the power outlets were switched off during the journey, meaning that even the facilities that had initially worked were no longer available.
Overall, this was an extremely frustrating experience. The combination of poor organization, inadequate handling of passengers’ luggage, lack of communication, and particularly rude and unprofessional staff made the journey far more difficult and unpleasant than it should have been.
We were asked beforehand to leave a review. Unfortunately, this is the honest feedback we have to give: the service fell far below what we expected and what was advertised. The way we were treated by the staff was particularly disappointing, and based on this experience, we cannot recommend this service.
נין בין – דה נאנג, אוטובוס VIP יוקרה 24, Tuan Trinh, 21 בספט׳ 2026
E
Ellen Great overall, very comfortable ride and goood cleanliness.
Only negative was that staff were very stressed when we arrived 40 min before departure and wanted us to get on the buss quickly. Yet it didn’t leave for 50 min.
נין בין – דה נאנג, אוטובוס תא יחיד עליון, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 בספט׳ 2026
