ND
Nathaniel DA member of the team was very rude and often communicated by hissing and shouting. Also the bus is beeping constantly which is very loud, making it difficult to sleep
از نین بین به دا نانگ, اتوبوس Cabin 32, Viet Lao Bus, ۱۳ اکتبر ۲۰۲۶
RO
Roland OOur bus driver, Sum, was the best. Thank you!
از نین بین به دا نانگ, اتوبوس کابین تک ردیف بالا, G8 Sapa Open Tour (G8 Sapa Open Tour), ۲۹ سپتامبر ۲۰۲۶
JE
Josephine EHighly disappointing experience — not recommended.
The only positive thing I can say about this journey is the bus itself. It was comfortable, the seats were pleasant, and the pillows and blankets were good. However, the Wi-Fi did not work at all, despite it being advertised as available.
Unfortunately, the service and organization were extremely disappointing from the very beginning.
When boarding, I was allowed onto the bus while my partner went to the luggage compartment to store our luggage. However, he was unable to do so because the luggage compartment was already completely full of packages. While he was dealing with this, the bus doors were closed, leaving me literally locked inside the bus without my partner.
My partner tried to explain the situation to the staff, but instead of listening or trying to understand what had happened, he was repeatedly and very rudely told to show his ticket. He tried to explain that I already had my ticket and had already been allowed onto the bus, but there was not even an attempt to understand the situation.
When the staff realized that I was already inside the bus — despite the fact that they themselves had allowed me to board — I was also shouted at. This situation continued for approximately 5–10 minutes and was completely unnecessary and extremely unpleasant. A simple attempt to communicate and understand the situation would have resolved everything immediately.
Things became even more frustrating when we were then told that we would have to travel on a much smaller 36-seat bus, despite having explicitly booked and paid for a VIP bus. We had to argue repeatedly and provide evidence several times to prove that we had actually booked the VIP service. Throughout this process, the staff were extremely unfriendly and repeatedly shouted at us instead of handling the situation professionally.
We were eventually allowed to board the correct bus, but only after considerable discussion and with a significant delay.
After finally departing, we stopped for a 20-minute break only five minutes into the journey. After that, however, there were no further proper breaks for a very long time. The next break was not until shortly after 3 a.m., even though we had been told it would be around 1 a.m.
At one point, we were already at a rest stop and politely asked whether we could use the toilet. The response was simply a shouted “NO” from a member of staff. This is completely unacceptable customer service, particularly on a long-distance overnight journey.
The problems continued upon arrival. One of our pieces of luggage was simply left somewhere inside the bus, and we had to search for it ourselves. The luggage compartment was, once again, filled with packages rather than being properly used for passengers’ luggage.
To make matters worse, the power outlets were switched off during the journey, meaning that even the facilities that had initially worked were no longer available.
Overall, this was an extremely frustrating experience. The combination of poor organization, inadequate handling of passengers’ luggage, lack of communication, and particularly rude and unprofessional staff made the journey far more difficult and unpleasant than it should have been.
We were asked beforehand to leave a review. Unfortunately, this is the honest feedback we have to give: the service fell far below what we expected and what was advertised. The way we were treated by the staff was particularly disappointing, and based on this experience, we cannot recommend this service.
از نین بین به دا نانگ, اتوبوس VIP Luxury 24, Tuan Trinh, ۲۱ سپتامبر ۲۰۲۶
JD
Jackie DThere was no airco, no charger, the beds were very hard. We thought the train compartment would be more luxurious.
از نین بین به دا نانگ, قطار Cabin 4x, Damitrans, ۲۱ سپتامبر ۲۰۲۶
E
Ellen Great overall, very comfortable ride and goood cleanliness.
Only negative was that staff were very stressed when we arrived 40 min before departure and wanted us to get on the buss quickly. Yet it didn’t leave for 50 min.
از نین بین به دا نانگ, اتوبوس کابین تک ردیف بالا, G8 Sapa Open Tour (G8 Sapa Open Tour), ۱۵ سپتامبر ۲۰۲۶
JM
Javier MThe cabin is very comfortable. Was expecting a smaller space but it was great (for my height 1.82 m). The bus was a bit delayed but still got to the destination on time.
از نین بین به دا نانگ, اتوبوس Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), ۱۴ سپتامبر ۲۰۲۶
AO
Angela OValuew for money, cigarette smell coming into our room from people smoking outside, used bed cover.
از نین بین به دا نانگ, قطار 4 beds cabin upper berth, Vietnam Rail, ۷ سپتامبر ۲۰۲۶
AO
Angela OValuew for money, cigarette smell coming into our room from people smoking outside, used bed cover.
از نین بین به دا نانگ, قطار 4 beds cabin lower berth, Vietnam Rail, ۷ سپتامبر ۲۰۲۶
MG
Manav GOverall, the bus and everything was good.
I am giving this rating only because of the driver and attendant.
I was carrying food on board which they didn't let me take inside - i totally understood this as this is an acceptable practice.
However, later when the bus stopped at the resting point. The driver didn't let me fetch the food to eat outside the bus.
Hello typically locked the bus and went away for 20 mins atleast to the restaurant he had stopped at.
Hello was even point at me to get the food from the restaurant.
Eventually, I slept empty stomach and my food ( simple banh mi) went stale until the next day we reached and I had to throw it away.
Not sure about his arrangment with the restaurant but, this definitely spoiled my overall experience.
@team, please check such things don't happen because of the staff on board.
از نین بین به دا نانگ, اتوبوس VIP Luxury 34, Tuan Trinh, ۲۷ اوت ۲۰۲۶
SB
Simon BCabin was in the last carriage. Not very clean. Tow nails on the floor. Dried in syrup on wall. Toilet in the carriage was so dirty and people kept going in there to smoke.
Beds rock hard and uncomfortable.
We paid £60/bed which is extortionate for what you get.
از نین بین به دا نانگ, قطار Cabin 4x, Violette Trains, ۲۴ اوت ۲۰۲۶
