At Lanta Vacation

**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐** I am very disappointed with the driver's attitude and behavior during this transfer. I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**. If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier. The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving. I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle. Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey. **I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.** I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service. I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.

Everything smooth and comfortable

Smoothe ride. On time. One stop for food and bathroom. Great value. Would recommend. Went from Ao Nang to Kata

Black Tiger reduced the schedule without noticing

The service was excellent, with a very discreet and polite driver.

Terrible driver. He kept pumping the gas literally every second, instead of one steady flow.

Very nice driver. Hong i think he s called

Mr kong was very good man great service !

Everything went smoothly.Small bus with loads of luggage although people brought more luggage then they were supposed to.Nice driver and got us there on time.

12Go only provides estimates. A very unreliable booking site - will NOT use anymore

Meera was brilliant - very professional and very helpful!!

On time and a bit full with luggage.

Everything was perfect.

The communication with support was quite confusing - I bought a ticket from Koh lanta - to Phuket with a transfer from my hotel which was a bit out of the area and I had to pay extra. But I had no cash so it was a bit stressful. After all the service in person was great. I had a very helpful, kind and friendly driver Kong (or Athapon, sorry if I’m mistaken). Thank you!

Very pleasant trip but very full with all the luggage

Thank for the driver Kong

Everything fine for me. But it is so sad that always the last one get a horrible place between a lot of lagguage

The driver was polite. It was a smooth journey in a clean, pleasant van. We had a stop between Koh Lanta and Krabi for 10 minutes.

On time, professional and comfy. Mr Kong was great!

i’m a solo female traveler, and i ended up being the only one on the transfer van! i felt super safe the entire time, we stopped for a toilet break halfway through, and the driver got snacks and got some fruit for me too :) pick up was right on time, and we even arrived a bit early. the seats were comfortable and reclined almost the whole way back. very lovely driver!

This was a great service and would happily book with them again. We left Krabi airport early as all guests were there. It took 2 hours door to door to reach my hotel. The van was clean and comfortable. Super easy.

They were so kind and helpful. Even though I couldn’t make the trip on time they arranged me for an alternative and everything was smooth. Kudos to the team

All and all I'm satisfied Need to be a little more clear about the extra fees (100 for the driver, 400 for the bus, because apparently our suitcase was too high) But other than that it was a good experience :)

Great service! We got informed prior to pick up time which was very helpful. The van was great and comfy. The driver was professional. Would recommend this service!

The van was very congested and had no space for luggage

Perfect experience! Everything was very well organized, zero questions.

The best driver !

Our transfer was really relaxed. We were picked up from the hotel on time and then driven to Krabi. The minibus was full, but the driver was really nice; however, we had to pay a surcharge of 300 baht as our hotel wasn’t within the service area. The driver had forgotten to collect the 300 baht from us, though. The company then hounded me and called me several times. Even at 10 pm at night – that’s just rude.

Picked up on time at my hotel on Koh Lanta then just in the van until I was dropped off at my hotel in Ao Nang. Easy, comfortable, reliable. Would use them again.

Punctual, friendly driver, arrived on time. Thank you!

Really great service! The driver was on time, the van was comfortable and had good air con. We even stopped for a toilet and coffee break. Fantastic experience

The driver was driving at dangerous speeds in the heavy rain, needing to slam on his brakes as there were flooded parts of the road. It did feel safe.

Had a very easy and safe transfer and the driver was really friendly 😊 5 stars to Kong — 🙏 thank you

I let my headphones on the car and they told me that they found anything

The service is excellent! Mr. Kong and whole team are very trustworthy in the transfers organisation! The van is comfy and with air-conditioning. I would recommend as n.1 !

Great driver he was on time by my Hostel and was very friendly and helpfull

À Little bit cold in the car

Took over 4 hours when you’re told it’ll be between 2.5-3 hours…

I pay for pickup but on this day they cant pick us up and do not correct the price.

Everything went as planned and Kong was really nice and an excellent driver

Very friendly druver

Good trip. On time. Stopped for refreshments.

There were too many mosquitoes and the air conditioning wasn’t that cold

More then 1 1/2 hour to late although we booked the expensive price/tour. In addition, it was already clear beforehand that there would be only one ferry that day. This made the more expensive option with the shorter travel time (9 hours)—which we booked—ridiculous and misleading compared to the other options (over 10 hours.

Super kind and helpfull staff! Nice way of travelling. The problem are some of the silverspoon shitty tourists that have too big ego and needs to have a bag on a seat instead of being brotherly. Also complaining and whining for privilegium stuff.

The driver put and remove the aircon during all the trip of 1:20 min, sometimes the van was so hot!!!

perfect! i really liked the contact by whatsapp, made me feel safe for the pickup. good!

Great communication Good driver

Departure 1 Hour bevor and we dont know it. 2 Kilometers before we arrive the Hotel, the Driver is going to eat and let us wait in the car for a half an Hour

Mr Kong was great. a safe driver but we also arrived almost perfectly on time even though the lines for the ferry were long. the team was great when i had questions about the service and promptly got back to me