StarMart Express
- Reviews
About StarMart Express
Buses are the most affordable means of transport with a large number of terminals across the country and convenient timetables to help you plan your trip. Buses is a convenient option both for those who travel on a shoestring budget and those who do not want to compromise on comfort. StarMart Express offers bus service with an online reservation available. Before booking your ticket, read other travellers’ reviews to choose the best option.
What are the Main Stations of StarMart Express?
StarMart Express operates buses to and from the following stations:
- Berjaya Times Square
- Golden Mile Tower
- Melaka Sentral
- TBS Kuala Lumpur
- KLIA T2
- Boon Lay
- Makhota Medical Centre
- KLIA T1
- Larkin Bus Terminal
- Butterworth
What are the Most Popular Routes of StarMart Express?
The most popular destinations of StarMart Express are:
What are the Bus Classes & Prices of StarMart Express?
The price of your bus trip will depend both on the destination and the class of your ticket. Note that not all ticket classes are available on certain routes yet for longer trips there is almost always a good choice of options. Opt for a sleeper coach for the most convenient overnight trip. Sleeper buses are usually equipped with berths or soft reclining seats, feature an onboard toilet and your ticket may also include other perks like snacks or even a lunch. Taking a night bus is also a good idea if you want to save on your hotel room. During the day an express service is often the best value for money as it makes less stops than an ordinary or standard class bus and travels faster. On some routes it may be crucial to choose the right class as, say, an ordinary or second class bus may need some 6 hours to cover the distance the first class or express bus travels in two hours!
Pros & Cons of Bus Travel
Pros of Bus Travel
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Buses usually boast the widest network of destinations covered. They travel to the places you cannot get to by plane or even by train
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Travelling by bus is easy – there is no need to arrive to the bus terminal much in advance, and the check-in is usually a very fast formality opposite to air travel
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Bus tickets are very affordable. Yes, there are costly first class or VIP options but is you are on a budget, bus is the first means of transportation you have to think about
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At the same time, there are different classes of service to suit any budget. If you are after a higher level of comfort, buses get you covered, too.
Cons of Bus Travel
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Intercity bus terminals can be located outside the city centre in the outskirts. It means you will need to calculate extra time and money to get there. In certain destinations getting from the bus terminal can cost you more than you would expect because only a limited number of transportation companies is allowed to serve the route – and prices may be inflated.
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During busy weekends or high season buses serving some tourist destinations may run out of schedule and require advanced booking.
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While buses are not as weather dependent as ferries, bus trips can also be delayed or cancelled due to bad weather or road conditions – keep it in mind if travelling during certain seasons or to certain destinations.
StarMart Express Company Reviews
I
Bus Express 40, StarMart Express, Sep 16, 2026
The bus was tooooooo cold tooo much
M
Bus Express 27, StarMart Express, Sep 16, 2026
The bus arrived with more than 2 hour delay and no one was able to give explanation, nor reimbursement. I would like to point out there was no congestion and the immigration control went very fast so there was no reason for delay. Neither 12 go was able to explain me the delay.
H
Bus Express 27, StarMart Express, Sep 15, 2026
Very well coordinated by the staff adapting to changes on the day with great flexibility.
S
Bus Express, StarMart Express, Sep 14, 2026
Rude and unpleasant driver who tried to scam me by claiming I had to pay some made-up fine. We also arrived over 2 hours late. You're also not allowed to eat anything on the bus which is quite inconvenient for a 5+ hour ride.
K
Bus Express 27, StarMart Express, Sep 13, 2026
Smooth trip. The bus was delayed an hour which was fine. It was pleasing that I was contacted directly earlier in the morning to advise of the delay.
J
Bus Express, StarMart Express, Sep 13, 2026
A lot of time was wasted. The bus was supposed to depart from Berjaya Times Square but it didn’t. Instead we were taken to the main bus station with a minivan where we had to wait around 45 minutes. This added about one hour to the duration of the journey. The bus ride itself was comfortable and good, but this was false advertising.
A
Bus Express 27, StarMart Express, Sep 6, 2026
The trip is quite long, too bad the sockets don't work to charge your phone.
D
Bus Express 27, StarMart Express, Sep 5, 2026
Had to get off in taiping to wait for another coach and was then dropped off at the wrong place
G
Bus Express 27, StarMart Express, Sep 4, 2026
The timetable is not realistic. 2 hours late on arrival and this is not due to traffic issues or border issues. The timetable is simply not doable.
N
Bus Express 27, StarMart Express, Sep 3, 2026
The bus was very comfy and the ride overall good. The staff was rather unfriendly though. We was no information whatsoever about the border control procedures leaving Singapore and entering Malaysia. At one point we made a weird stop where everyone should stay in the vehicle and the driver left the bus for around 5 minutes but nobody new what’s going on. Then, about 20 minutes before arrival the bus suddenly stopped and all guests (there were only around 12 or so) were told we should leave the bus and enter a smaller van that then continued taking us to the destination. Again no information was provided by the staff.
G
Bus Express 27, StarMart Express, Sep 1, 2026
Rude receptionist at kiosk in Singapore. She was rude to me on two seperate occasions. 3rd time of attempting to get our tickets my partner got them... all nice and smiley then. Perhaps she is in wrong job. Can supply more details of her should you wish to follow up. Coach actually never made destination. It was running late so I assume this was f9r.operational reasons. It's the lack of notice from the driver and clarity that is the issue here. Would I use you again? Yes once more to return on our booked ticked back to.Singapire. and that will be it.
F
Bus Express, StarMart Express, Aug 30, 2026
the driver have seen a movie or something on mobile phone all the trip will driving 😵💫
stop for toilet only after 3 hrs
next time I try to use train 👋
E
Bus Express 27, StarMart Express, Aug 30, 2026
We boarded the first bus which was good but before we got to KL, we were asked to alight and were transferred to a bus that was very sub standard. I enjoyed my bus to singapore, but not this ride
P
Bus Express 27, StarMart Express, Aug 30, 2026
Unfortunately, a 5 hours bus became a 8-9 hour bus.. would also be nice to have charging ports in the bus for tourists. Also i bought a wrong ticket by accident one time and could neither sell it or return it.. so i had to buy a new one.
B
Bus Express 27, StarMart Express, Aug 24, 2026
First of all, I had a question regarding immigration—specifically, which tour number I was supposed to enter—but unfortunately, I received no reply. As a result, I had to sort it out just before the trip, which caused quite a bit of stress. Furthermore, the drivers were very unfriendly; we were constantly threatened that we weren't allowed to eat or drink on the bus, or else we would be thrown off. We also had to switch buses at the Kuala Lumpur city limits, as apparently only one bus was authorized to drive within the city—something we hadn't been aware of beforehand. For me, it’s a "never again." The bus itself was comfortable, and it could actually have been a pleasant journey
E
Bus Express 27, StarMart Express, Aug 23, 2026
Confortable bus but not on time (+ 2 hours vs planned) on a journey of 5h
D
Bus Express 27, StarMart Express, Aug 21, 2026
The bus itself was clean and well-maintained, although it was already showing some signs of age. The driver’s driving style was safe and competent. However, the announced 10:00 a.m. departure referred to a shuttle to the central departure point. The actual departure from Kuala Lumpur was therefore not until an hour later.
The lady at the check-in counter was extremely disinterested and at times rather rude. She provided hardly any answers to passengers’ questions, which caused considerable uncertainty among the passengers before departure on the shuttle.
V
Bus Express 27, StarMart Express, Aug 19, 2026
Enjoyable drive, good nus and driver. The trip lasted 1,5 h more than expected
Y
Bus Express 27, StarMart Express, Aug 18, 2026
The driver was coughing and making disgusting noises the entire ride. We did not feel safe, for fear of getting sick. Horrible sounds.
S
Bus Express 27, StarMart Express, Aug 16, 2026
First, the operators at the ticket counter were very rude; we had to take two buses to arrive at the destination (it was not said in the ticket). Second: we discovered only when we hopped on the bus after a 20 minutes stop that we could not eat or drink inside the bus, for the entire 6.5h of the trip (it should have been a 5h trip but the operator was late at the pickup and we lost some time both for traffic - not their fault obviously - and to wait the second bus). I took tons of buses in Asia and this is the first time it happens. Moreover, the "co-pilot" watched videos and socials for the entire trip with a very high volume (we could hear it from the upper deck). My seat was also broken since I could not adjust it. I would not recommend this bus operator.
S
Bus Express 27, StarMart Express, Aug 16, 2026
We went to the ticket office in Boonlay. There was a very unfriendly women. They gave us a our ticket and no more informations more. We we’re not sure where our bus starts so I asked again and she was really unfriendly. For a foreign visitor is no explanation on the voucher or anything else. The staff didn’t help. So I would never book again this tour.
E
Bus Express 27, StarMart Express, Aug 13, 2026
Departure was chaotic as the bus did not leave from the mentioned location but from another location which took about an hour all together to reach with a small shuttle.
After the toilet stop, the driver litterally agressively shouted in the speakers that he would kick out of the bus anyone seen drinking or eating, despite no previous instructions given. Strange that we are expected to seat during 7 hours without drinking.
2 stops made later on without any defined purpose whereas already running late (not intended for passengers). At Malaysia border crossing, we waited 15 minutes 2 passengers that were just eating, bringing an additionnal delay...
Company displays 'massage seats', but the massage fonction does not actually work.
Noticeable point : we went through Tuas check-point, which was extremely quick.
Maybe this was just one bad experience out of many trips, but I would not go with this company again.
P
Bus Express 27, StarMart Express, Aug 12, 2026
7 hours trip, really too long from Singapire to KL! We had also to wait a smaller bus to change after TBS in order to reach Times Square and it was not clear at the booking and payment.
J
Bus Express 27, StarMart Express, Aug 12, 2026
Lang waiting für everything
N
Bus Express 27, StarMart Express, Aug 12, 2026
The bus itself was OK, nice big seats with legrest and back could go down. Driver hardly spoke English. Was also not too friendly but OK.
Most annoying was we had to be at Berjaya Times Square before 9AM for our bus at 9.30AM just to find out after 9.30 there was no bus coming and we were all transported to main busstation. (Chaotic) There the bus departed at aprox 10.45AM. We were supposed to arrive at SIN around 2.40PM but we arrived only at aprox 5.30PM at Golden Mile Tower.
T
Bus Express 27, StarMart Express, Aug 9, 2026
Dirty bus not a direct service as advertised point to point.
Bearded us all into two cramped mini buses to transfer us to a bus depot. Left hours late arrived hours late.
I was left stranded at Singapore customs as were other passengers. The driver just left.
The bus was aged dirty and no toilet on board and nothing worked properly as for seat adjustment.
I am considering reporting this company to Malaysia regulators and consumer and tourism ministers .
I will never ever use another Malaysian bus service.
C
Bus Express 27, StarMart Express, Aug 8, 2026
The journey was much longer than advertised and we had to change busses unannounced and without apparent reason. The second bus was a budget one and people even had to stand.
Y
Bus Express 27, StarMart Express, Aug 8, 2026
Suoercomfy Bus and very good driver. Would Travel with This Bus again but from TBS.
S
Bus Express 27, StarMart Express, Aug 6, 2026
3 hours delay, we lost a day in the bus
R
Bus Express 27, StarMart Express, Aug 5, 2026
comfortable bus drive, however an unexpected detour after the border, and a dropoff at a station in KL, followed by a sudden change of bus at a gas station in KL. in total 6.5 hrs drive. some communication on these events would have been helpful.
M
Bus Express 27, StarMart Express, Aug 5, 2026
Bus was very comfy but we had like 4 hours delay (not really their fault but there was no communication regarding why when where we are stopping) also the stop we had was a bit sketchy. We would have preferred a stop with a proper cafe or something like that.
E
Bus Express 27, StarMart Express, Aug 2, 2026
The bus arrived 3 hours late in Singapore. Thus we missed our connection in Singapore. The staff on the bus gave zero explanation what was going on, let alone an excuse.
K
Bus Express 27, StarMart Express, Jul 30, 2026
Bus was not on time picking us up. Then we drove a bit and then was stopped for about 1 hour before getting on a new bus and picking more people up. Whole thing took over 8 hours. Understandably traffic was some but being late and then waiting around when not told this was the biggest delays
K
Bus Express 27, StarMart Express, Jul 29, 2026
Driver was very loud talking the whole journey so was very annoying, pretty much shouting the whole time
I
Bus Express 27, StarMart Express, Jul 27, 2026
Good experiencie in overall, comfort bus, ac, with space I am not giving 5 stars due to the time, you can expected doing the journey between 6-hours depending on the traffic, 5 hours is unrealistic.
H
Bus Express 27, StarMart Express, Jul 22, 2026
Great seats lots of space
I
Bus Express 27, StarMart Express, Jul 20, 2026
Instructions need to be improved for occasional travellers that are not used to taking the bus. Luckily we found another traveler that helped us find the way.
We had to change bus 2 Times: at the Malaysian border -where the wait was nearly 1h for the other bus to come, and then at the entry of Kuala Lumpur, for a mini van ( I have to say the driver of the mini van was such a terrible driver, driving very dangerously without any consideration to security and passengers he was driving). We departed on time (11:30) but arrived very late (20:30) probably due to traffic mostly , but also unnecessary waiting times.
A
Bus Express 27, StarMart Express, Jul 18, 2026
Apart from 2h delay, it was a comfortable ride
H
Bus Express 27, StarMart Express, Jul 16, 2026
Excellent trip and excellent seats.
Enjoyed a lot
P
Bus Express, StarMart Express, Jul 14, 2026
My wife had a bad stomach, driver took the time to make another stop, highly appreciated!
T
Bus Express 27, StarMart Express, Jul 12, 2026
Wasn’t sure where the stop was and I got a text beforehand from the operator with a photo of the stop - so helpful to know I was in the right place. Bang on time and got me where I needed to go. Definitely recommend (also the massage chairs on the bus were great - so much legroom too!)
T
Bus Express 27, StarMart Express, Jul 12, 2026
We arrived 1.5h too late, and people were not friendly.
J
Bus Express 27, StarMart Express, Jul 11, 2026
Left on time, comfortable journey and good safe driving
M
Bus Express 27, StarMart Express, Jul 9, 2026
Happy and Save Journey
Thank you
P
Bus Express 27, StarMart Express, Jul 8, 2026
Good seats, but the bus was late.
P
Bus Express 27, StarMart Express, Jul 7, 2026
The people on the office is rude and angry all the time, they do not give a pleasant service, unless the driver he was nice-ish. The bus departure was late. They dont help you to store the luggage in the bus. And the worst is that the arrival point was the B time square in the city center of KL, but instead they left us in another bus terminal 6 km away from the centre. Bad service.
D
Bus Express 27, StarMart Express, Jul 4, 2026
Look I see a lot of people complaining about it yes it was late but 2 hours but what do you expect. The bus was comfortable
G
Bus Express 27, StarMart Express, Jul 4, 2026
driver was rude. please reprimand him
O
Bus Express 27, StarMart Express, Jul 3, 2026
Trip was smooth with no hiccups. To my amazement the boat had free wifi
G
Bus Express 27, StarMart Express, Jun 30, 2026
The bus arrived to pick up almost an hour late and we arrived at Singapore almost two hours lather than the set time. My seat didn't have the lever to get the feet cushion up and also the massage feature wasn't working