UO
Una OHorrendous. I was told to get on bus 24 which I did. Turns out after the driver picked everyone up from other areas around Krabi before leaving it was not my bus through no fault of mine. He started screaming at me infront of everyone on the bus that he would not bring me to Khao Lak and persisted to stare at me in the mirror. I was then taken to an office, taken off the bus with no communication and 1 minute later a manager I assumed shouted at the driver and he put me back in the bus. It was very embarrassing for me infront of everyone on the bus and the panic not knowing if I would ever get to destination as no one spoke to me and the driver was irate with me throwing me dirty looks. All in all this went on for over an hour and half before the bus ever left Krabi. They eventually put me on another van but it was just a mess.
Krabi to Khao Lak, Van Minivan 14pax, Phichet Transport (Phichet Transport), Mar 21, 2026
DH
Dean HOur Bundaya boat from the islands was late. Black Tiger not only agreed to pick us up from Nopparat Thara Pier, they waited for us, too. Excellent, cannot praise them enough 🙏
Krabi to Khao Lak, Van Van, Black Tiger Tour, Mar 1, 2026
HA
Helen ADriver stopped multiple times for seems like his own purposes, talking on his phone and then didn’t drop me back to my hotel, just left me in front of some random hotel, probably as I was the last passenger he couldn’t be bothered! I undertood this service to be a transfer
Krabi to Khao Lak, Van Van, Black Tiger Tour, Feb 28, 2026
C
Christian Why is there no precise information about where the bus waits at the terminal? I had to ask three different employees and received three different answers.
Krabi to Khao Lak, Van Minivan 14pax, Phichet Transport (Phichet Transport), Feb 23, 2026
AL
Anna LWe booked a van pickup for 10:00 AM, but the driver arrived at 10:35 AM. After that, we spent around 1.5 hours driving around Ao Nang to pick up other passengers and parcels, even passing our hotel several times. We only left Ao Nang after 12:00 PM towards Khao Lak.
We understand that shared vans need to collect passengers, but it felt like customers with later pickup times were included in our ride. If the pickup was actually scheduled to be later, clear information in advance would have been very helpful. We were quite frustrated, as we would have used the waiting time differently.
Krabi to Khao Lak, Van Van, Black Tiger Tour, Feb 4, 2026
RW
Rob WArrived at destination 2 hours later than advertised.
Was ok when we finally got going but there was a lot of hanging about waiting for more passengers. This made us 2 hours later than advertised.
Krabi to Khao Lak, Van Van, Black Tiger Tour, Jan 19, 2026
EE
Emma EPick up from hotel was on time. Transfer was advertised at approx. 2.5 hours. However they drove off route into Central Krabi (their office) then without clear information as to what was going on, waited there approx. 25 mins for another bus. So 1 hour wasted. Left their 1 hour after our Ao Nang pick up and was further away than starting point. Transfer fine, with 1 stop at terminal, again off route so adding again to time. So Transfer 3hrs 40 mins.
Krabi to Khao Lak, Van Van, Black Tiger Tour, Jan 18, 2026
CR
Christopher RIt was fine. Crowded vehicle with good aircon.
Krabi to Khao Lak, Van Minivan 14pax, Phichet Transport (Phichet Transport), Nov 28, 2025
ZJ
Zymantas JThe 1st driver was crazy, driving in all lines al over and over to keep the pace on the road. Then drove to the garage station where drop everybody of. Nobody understood why at first. We waited for other driver to pick some of us. Because 2nd driver just came later eith other bus full of people. Looks like They just collected people to 1 place and then drived us to separate directions. It took like 3,5hours instead of what was writen 2-2,5hours. Always add more time for coming to finish.
Krabi to Khao Lak, Van Van, Black Tiger Tour, Nov 27, 2025
JS
Jane SMany pick ups, changing bus and full bus with no room for luggage
Krabi to Khao Lak, Van Van, Black Tiger Tour, Nov 19, 2025
