The trip was sold as a taxi+boat pickup, giving the impression that one would be picked up by a taxi and transferred to the boat.
Actually; it was a shared minivan + bus + boat transfer. We ended up with a ridiculous situation in which we had to be ready at 7:30 at the hotel; the minivan showed up 8:25; drove 30 minutes through Surat Thani to pick up someone else and finally dropped us at the main office of Phantip that was effectively 500 meters from the hotel. The bus that was supposed to leave at 9; didn’t leave until 9:15. So we almost travelled 2 hours for 500 meters, thinking we booked a trip via 12go to exactly avoid such trip. I’m quite disappointed.
Strange that you start at a Pier where you take the bus for a 50 minute ride
Long waiting times
Boat very simple, our luggage and us were spaken wet from last 10 minutes rain
Not what you expect from a “professional” organisation
渡輪 快艇, Lomprayah (ลมพระยา), 2022年7月25日
SV
Sascha V
Well organized, the company kept close contact via whatsapp. It went very smooth 👌
計程車 四人座休旅車, Kim Transfers Thailand (Thailand Taxi Airport and Travel), 2024年4月28日
Chat / Support should be free; telephone numbers were not available;
巴士 快速、直達, Raja Ferry (ราชา เฟอร์รี่), 2024年2月28日
JR
Jessica R
Seatran office in Surat Thani easy to find. Smooth journey. Very helpful staff. Is a little cheaper (by ~100 baht) to go straight to Seatran office and ferry yourself if feeling more adventurous
We left later because the weather was bad. Our ride during a storm at sea. This was not a pleasant experience for us. The crossing will certainly be better when the sea is calm.
渡輪 快艇, Lomprayah (ลมพระยา), 2023年11月20日
MK
Morris K
The ferry we booked that was scheduled at 1, was cancelled but luckily the ferry before was delayed. But we were not told that until the last moment and left in confusion.
The ferry is very old, but surprisingly the AC was working fine. All in all okay, but will checkout other provider‘s next time.
The driver to the port was on time and fast.
渡輪 渡輪, Raja Ferry (ราชา เฟอร์รี่), 2023年9月11日
JL
Johannes L
Everything went well and on time from pick-up point, by very luxury bus, to the ferry at the harbour and the pick-up by small bus on Koh Samui. Our compliments to 12GO...
渡輪 渡輪, Raja Ferry (ราชา เฟอร์รี่), 2023年8月22日
OS
Oneil S
Arriving at the peer for the ferry was a little confusing as to where to go.
Boarding the ferry we also a little confusing as to what the process is.
That being said, once we realized there is no process. It was simple.
